Pro Shrimp Reviews 

146
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

i never understand the bad reviews of this place, i’ve ordered from ProShrimp around 10 times now and let me tell you i have never once been let down by them, whenever i need support they always r... See more

Rated 5 out of 5 stars

Ordered some plants using next day delivery, however evri messed up and ended up taking a week to deliver them, by which point the plants were dead. Contacted support and they sent out new ones w... See more

Rated 1 out of 5 stars

Plants arrived in very poor condition try to phone there customer service no response and no response to email don't use this company

Rated 1 out of 5 stars

Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their... See more

Company details

  1. Aquarium Shop
  2. also in
  3. Pet Store
  4. Tropical Fish Store

Information provided by various external sources

Online Freshwater Shrimp Shop. Nano Aquariums, Freshwater Shrimp, Food & Accessories from the UK experts! We ship worldwide!


Contact info

3.1

Average

TrustScore 3 out of 5

146 reviews

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3.1

All reviews

(146)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

great selection of live plants

great store, i used to think they just specialised in shrimp but they have tons of live plants to choose from its an aquascapers dream shop, extremely good value especially with some of the rarer plants. they also have very low postage costs which is handy when only ordering single items

12 May 2020
Unprompted review
Rated 4 out of 5 stars

One of the best customer services

One of the best things about this company is their customer service. Have used them loads and spent a small fortune with them. Some of the items arrived with problems but from the minute I contacted them explaining this, I was met with very a professional and friendly service. Would use again over their competitors and for the fact that they put my mind at ease

7 May 2020
Unprompted review
Rated 5 out of 5 stars

Would give 10 out of 5 if I could!!

Would give 10 out of 5 if I could! Such great customer service even other the weekend. I made many changes to my order as kept changing my mind but this was no issue and everything was present and correct the next day it all arrived. Really well packaged as well. You can sometimes find cheaper by looking but its this kind of service that you want and pay that little extra for. Great work and will be back for some live stock one Covid-19 is gone!

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, used them a couple of times. Had a issue on my last delivery, but contacted them and sorted out the same day. Will definitely continue to use them.

14 April 2020
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service!

Ordered a load of plants for a new aquascape, which at the end of the day aren't that expensive, but that's not the point. When they eventually arrived, annoyingly, some of them were dead. Contacted Pro Shrimp via their website to see what they were going to do about it... answer, nothing! Not even an acknowledgement.

My advice, go to a reputable dealer like Aquarium Gardens. Even eBay's a better option

3 March 2020
Unprompted review
Rated 5 out of 5 stars

Well Packaged, Quick delivery & Great Customer Service

Ordered a Superfish Qubiq aquarium which arrived quickly and was reassuringly very well packaged. I had an issue with the pump supplied in the aquarium and without quibble Pro Shrimp sent a replacement. More than happy to recommend this company based on my experience.

16 February 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, when my cheap heater blew up and I had marine fish desperate for heat, this firm got a heater out to me next day delivery. Very impressed. A+

23 November 2019
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

This is about like the 3rd or 4th time i have used Pro Shrimp. And as always its fast delivery. The plants i ordered came in next day in perfect condition. The plants were in a good condition and no snails. Will be ordering again soon keep up the good work.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

Shrimp King has always delivered dry…

Shrimp King has always delivered dry goods quickly and at a keen price.

I bit the bullet and just received some cherries in great condition. It's freezing up here in Scotland but they were wonderfully packed and have settled into the tank nicely. Even received a wee bonus shrimp - 11 for the price of 10. A really good replacement from my previous go to, Sharnbrook Shrimp.

Thanks guys.

15 November 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service and price

I was a little put off by the “Trusted Shops” guarantee, as it felt like I was being over-assured, which is, errm, “fishy” (sorry). My order arrived today, however, and I’m impressed. Pro Shrimp took just one working day to deliver my order (for free) and it was the best packaged item I have EVER received. No joke - this thing was in no less than seven layers of cardboard, polystyrene, bubblewrap and plastic! The price was also the best I could find anywhere. Very highly recommended, based on my first experience. I’ll be ordering more. Thank you!

18 June 2019
Unprompted review
Rated 1 out of 5 stars

Overall rubbish experience.

Overall rubbish experience.
Bad communication bad company
Recieved product in the most unacceptable damaged tacky condition.had to fight to get a refund.they didn’t even offer an apology or replacement.they promised to reimburse my postage for returning item,and they gave only partial of that.worse company.
Never going to use again

5 February 2019
Unprompted review
Rated 2 out of 5 stars

Cristal pro filter

poor service from this company i have a faulty cristal pro e 902 filter
bought just after Christmas cant get in touch with them to return they dont anser emails or phone ..

14 January 2019
Unprompted review
Rated 5 out of 5 stars

Their choice of products is great

Their choice of products is great, many times it's the only website that sells the stuff I'm after at a sensible price.
Shipping has been extremely fast as if they know my fishies are waiting for their stuff.

1 June 2018
Unprompted review

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