Privy Reviews 5

I use Privy for my Shopify store and it’s a game changer.

Beware. This platform is sending phishing emails.

They changed the plans without notifying anyone prior and all was needed is the popup, their email newsletters are abysmal. After being forced to pay for their nonsense plan, I decided to try their newsletters to send emails to my subscribers, and the analytics are super trash with little to no details, subscribers who often click on our emails form other email hosting applications are listed as "unmailiable" for privy. Theres way too many technical errors in their application and honestly the design features for their newsletters are awful. Small , medium, or big business owners please refrain from using this application, just a waste of time and money. The only redeeming quality of this is their pop up as it provides automatic coupons but you can easily work your way around that by creating a one time type coupon yourself and just designing your own welcome email, and letting the subscribers know that they can view the coupon in their email. Boom I just saved you 15$.

Essentially, I have been using this app without much issue. I don’t use all its features because there are other better apps I prefer, but I liked the popup style and a couple of things and was happy to continue paying the $30 a month. However, when I go to log into my account earlier this week to remove the Christmas banner I see I don’t have access to the dashboard; apparently, I have “outgrown” the starter plan (not sure how as they calculate this on “average” monthly page views.”)
I’m not sure how because according to my Shopify page views I am well under the average amount, they try to stick me on a plan that will cost $140 a month, like really from $30 to $140 this on top of the fact they charged me $30 on January 3rd for a service they are not letting me use.
Customer service was robotic spent half the day going back and forth, but basically, they wrote the same thing in different ways every time, locked me out of my account, I can’t see what emails I had set up, what copy I had used, where I gave discount coupons etc. nothing. It’s utterly outrageous for them to hold the account to ransom, take a payment, and demand more money 3 days later to continue using the app.
I’ve finally given up trying to reason with them or even get them to understand the correct plans is what I am not $140 a month plan; it makes no sense. I’ve asked them for a refund let see what happens. Have a good mind to take this further to stop this happening to others.

TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store...

BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over.

I have come to find out that, depsite deleting the app AND submitting a ticket to their support, they CONTINUE to charge me $79/month every month.

As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy...

BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...)

When I informed support, they could indeed see that
1) I had uninstalled during trial (18 months ago),
2) I was on a trial of a $20/month plan
3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support.

This is clearly unethical and illegal. Fortunately I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior.

I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out. (I literally don't even have a login....I deleted the trial during the trial phase....) No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me. I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....)

I have email documents to prove every word of this.

I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...