I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more
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Review summary
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Reviews shaping this summary
Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more
I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more
Company replied
Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more
Company replied
Company details
Written by the company
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Contact info
29 Hesketh Crescent, B23 7EQ, Birmingham, United Kingdom
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3.6
Average
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically takes over 1 month to reply
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Quality product and service
Quality product and service. Delivered faster than expected. Thank you
2 June 2026
Unprompted review
Very efficient
Very efficient, quick delivery and excellent product. Very happy with my purchase.
29 May 2026
Unprompted review
This company is not to be trusted!
This company is not to be trusted!! They don’t do refunds for postage especially when the product is faulty. Over all dishonest and unprofessional!!
14 April 2026
Unprompted review
Reply from Pristine Gadgetz
Dear Radley,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing quality products and fair customer service is very important to us.
We'd like the opportunity to review your case, as our goal is always to resolve genuine product issues in line with our returns and warranty policy. If there has been any misunderstanding regarding postage or the refund process, we'd be happy to investigate and work toward a fair resolution.
Please contact us directly with your order number or email us so we can look into your case as quickly as possible. We value every customer and are committed to finding the best possible outcome.
We appreciate your understanding.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Bought the Airpods pro 3
Bought the Airpods pro 3, Arrived on time, all concerns and issues were resolved well and on time..
21 May 2026
Unprompted review
Ordered refurbished Airpod Pro 2
Ordered refurbished Airpod Pro 2. Got Brand new boxed Air Pod Pro 2.
BUT its all FAKE.
ANC is poor, all 3 items have same serial number. These are good looking fakes but seriously poor performance.
I managed to get a refund of my money BUT had to pay postage. They agreed to refund the postage but NEVER DID.
AVOID if you want genuine refurbs, as these are BRAND NEW FAKES.
4 May 2026
Unprompted review
Reply from Pristine Gadgetz
Hi,
Thank you for sharing your feedback.
We're sorry that your experience didn't meet your expectations.
To clarify, the AirPods we sell are refurbished and repacked by a third-party supplier and are backed by our seller warranty. They are marketed as an affordable alternative to purchasing brand-new units, and we are always happy to explain their nature to customers before they place an order.
Every unit is inspected and tested before dispatch, and the vast majority of our customers are satisfied with both the quality and value they receive. If a customer experiences a genuine fault, we encourage them to contact us so we can troubleshoot the issue and, where appropriate, resolve it through our warranty and returns process.
We can see that your return was accepted and your refund was processed. If you believe there is still an outstanding issue regarding the return postage, please contact us with your order details so we can review the matter and ensure it has been handled correctly.
We take our reputation seriously and are committed to providing honest product descriptions, responsive customer service, and fair resolutions whenever issues arise.
We appreciate your understanding.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Buyers beware..selling counterfeit…
Buyers beware..selling counterfeit AirPods as reconditioned and repackaged, had my purchase checked by Apple Store confirmed FAKE, awaiting company’s response to several emails asking them to confirm the authenticity but unfortunately keep dodging to question and reply with “reconditioned and repackaged by seller”
UPDATE
Full refund refused, offer of 55% refund if I keep them, but item item handed over to SYP and logged as counterfeit goods, advised by SYP to contact trading standards, Email is now been ignored, also failedattempt to remove review.
Problem can be easily rectified full refund
SCAM
UPDATE AFTER RESPONSE
let me make this clear to all, YOU SELL THE ITEM AS APPLE AIRPODS THAT HAVE BEEN REPACKAGED AND REFURBISHED, THEY ARE NOT IN ANY WAY A GENUINE APPLE PRODUCT REFURBISHED OR NOT AS APPLE HAVE CONFORMED.
You asked for them returned after I had informed you I had handed them over to SYP as is the policy with counterfeit goods. You offered 55% refund,why would I accept this for a product I no longer have?
You could have settled the mater but chose no to, I’ve past my claim to Barclays to gain a full refund.
Please potential customers if you want a cheap counterfeit item that’s fine but go to your local car boot or town Center halker and pay £20 that’s all these are.
Will yiu try to have this removed also?
12 May 2026
Unprompted review
Reply from Pristine Gadgetz
Dear Paul,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way. We'd like to clarify that these AirPods are professionally repacked and refurbished by a third-party company and are sold with a seller warranty. We strive to be transparent about the products we sell and are always happy to provide this information to customers who enquire before making a purchase.
Each unit is thoroughly tested before dispatch to ensure it meets our quality standards. These AirPods are intended to offer a cost-effective alternative to purchasing brand-new ones, and many of our customers have been pleased with their performance and have returned to shop with us again.
If you believe your AirPods are not performing as expected or you have any concerns about their functionality, we'd genuinely like the opportunity to help. Please contact our customer support team, and we'll gladly guide you through troubleshooting. If a fault is identified, we'll assist you with the appropriate warranty and return process in accordance with our policy.
Customer satisfaction is important to us, and we're committed to resolving any genuine concerns fairly and professionally.
We appreciate your cooperation.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Bought AirPods
Bought AirPods, they are fake. Loose power at 30%. Might seem like a bargain but DO NOT BUY!!
1 March 2026
Unprompted review
Reply from Pristine Gadgetz
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're disappointed with your purchase. We'd like to clarify that these AirPods are professionally repacked and refurbished by a third-party company and are sold with a seller warranty.
The units are thoroughly tested before dispatch and are intended to provide an affordable alternative to buying brand-new AirPods. Many of our customers have been very pleased with their performance and continue to shop with us.
If your AirPods are losing charge unexpectedly or switching off at around 30%, that is not the experience we want you to have. Please contact our customer support team so we can help troubleshoot the issue. If a fault is confirmed, we'll be happy to guide you through our warranty and return process in line with our policy.
We genuinely value your feedback and would appreciate the opportunity to resolve this for you.
We appreciate your understanding.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Airpods are fake
Airpods are fake. Thought I was getting refurbished apple ones but got them in a cellophane wrapped box and they're fake
1 May 2026
Reply from Pristine Gadgetz
Hi,
Thank you for taking the time to leave your feedback.
We'd like to clarify that these AirPods are professionally repacked and refurbished by a third-party company and are supplied with a seller warranty. We are always happy to provide this information to customers who enquire before making a purchase, as we believe in being transparent about the products we sell.
These AirPods are fully tested to ensure they perform to a high standard. They offer an affordable alternative to purchasing brand-new AirPods, and many customers who have chosen them have been very satisfied with their performance and have returned to shop with us again.
If you're experiencing any issues or have concerns about your AirPods, please don't hesitate to get in touch. We'll be happy to help with troubleshooting and, if necessary, guide you through our return process in line with our policy. We value your satisfaction and are committed to resolving any genuine concerns.
We truly appreciate your cooperation.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Beautifully packaged and in full…
Beautifully packaged and in full working order. Look brand new rather than refurbed.
2 May 2026
Reply from Pristine Gadgetz
Dear Luke,
Thank you for sharing your experience.
This was a rare case where the shipment was delayed. Due to a scanning error, the courier incorrectly labelled the package. Following an investigation and correction, the shipment continued to its destination, which unfortunately caused the delay. This is not the level of service we aim to provide, and we sincerely wish the inconvenience could have been avoided.
We sincerely apologize for the delay. We are pleased that the package was successfully delivered three days later, and we hope you're enjoying your product.
We truly appreciate your patience and understanding.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
First time shopping with Pristina…
First time shopping with Pristina Gadgetz. Really good customer service, quick and responsive. Really good value for money.
24 April 2026
Cracking kit the air pods
Cracking kit the air pods. Does all that I want and more, and the price was right, the website was easy to use, and delivery quick. Nothing else matters to me!!
Thanks
17 April 2026
Unprompted review
It’s was very good
1 April 2026
Reply from Pristine Gadgetz
Dear Ayman,
Thank you for sharing your thoughts.
We're sorry for the slight delay in the delivery process. As the first shipment was lost in the sorting center. However, later on we have delivered the item to your address and hopefully you're enjoying it.
If you still face any issues within the warranty, please don't hesitate to contact us.
We appreciate your understanding.
Kind regards,
Pristine Gadgetz Customer Loyalty Team
Excellent product and good delivery…
Excellent product and good delivery service
23 March 2026
Unprompted review
Genuinely fantastic
Genuinely fantastic. Was skeptical at that price but they’re genuine and arrived quickly. Highly recommend
25 February 2026
Bought a pair of FAKE AirPod pro’s
Bought a pair of AirPod pro’s. Supposed to be genuine refurbished Apple.
Item arrived fully packaged in a “new” box. It was clearly a FAKE - the packaging wasn’t quite right. Lots of Chinese instructions - lots of plastic which Apple doesn’t use - and the case lid didn’t line up properly.
When I reached out to Pristine Gadgetz they said they had been refurbished with non genuine parts. This was clearly not true as they whole package was intended to be sold as a knock off Apple product.
Was offered a refund - which I accepted - but nothing ever came.
Avoid this company - you will lose your money.
5 January 2026
Unprompted review
Stay away!
Complete scammers - I will be reporting them for fraud to my bank and the authorities. I wish I had seen some of the negative reviews here (I am now assuming that the 5* ones are fake) previous to buying my Bose earphones from them - they sent me faulty earphones and stopped responding to me after I raised it immediately, let alone offering a refund or exchange as their policy on the website says.
I can now see several claims they also send people counterfeits - one to report to the police.
Stay away!
2 February 2026
Unprompted review
COMPLETE SCAMMERS.
COMPLETE SCAMMERS.
They sent me a faulty product and refused to refund me. After a while they said I could return it, gave me an address to which it has been received, and then they blocked me. It’s been a month and I have not received a refund and I have no product. I am in contact with my bank to try to recover the funds and will be reporting them to the police.
3 March 2026
Unprompted review
Reply from Pristine Gadgetz
Hi,
Thank you for your feedback.
We'd like to clarify that these AirPods are repacked and refurbished by a third-party company and are sold with a seller warranty. We are always transparent about this and happily provide these details to customers who ask before making a purchase.
These units are thoroughly tested and offer excellent performance. Compared to buying brand-new AirPods, they provide a much more economical option, and many customers who have purchased them have become regular returning customers.
That said, if you're experiencing any issues with your AirPods, we'd be more than happy to help. Please get in touch with us so we can guide you through some troubleshooting steps. If the issue cannot be resolved, we'll also assist you with our return process in accordance with our policy. Your satisfaction is important to us, and we're here to help.
We truly appreciate your understanding.
Kind regards,
Prisitne Gadgetz Customer Loyalty Team
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