PrintsField Reviews 

It's a shame I have to write this review as I was excited to surprise my partner with some personalized dog socks (he recently learned his dog has a terminal illness so these socks would have brightened up his xmas...). We are now MORE THAN A MONTH from my order date (11/29) and customer service keeps telling me socks can take up to a month to arrive. They simply do not read or understand customer concerns - they are only copying and pasting template responses. I am incredibly disappointed by this company. I thought this would be the perfect Christmas gift and that I would be raving about this company to friends and family, however based on my experience, I cannot in good faith recommend this company to anyone. Lastly, I want to emphasize that these socks are made and delivered from China, and tracking links are all in Chinese, which I cannot read. This was not transparent at all.

Ugliest service on Earth, the product was shipped 6 weeks ago and completely disappear two weeks ago from the tracking. Their costume care is really Poor. Don't shop with this Company!

I ordered the products on 23 November and got the product on 30 December. This would have been okay if this would have been clearly stated but on the website it was said that this takes 4-5 days. The quality of the products were bad, the socks were thick polyester as well as the underwear. Also the socks were ill-fitting despite the fact that they are one-size-fits-all. And on top of this all products are quite expensive considering the quality. The only good thing was that I got a lot of updates about the status of the delivery.

This is a scam! Be aware, customer service has no clear answers to questions and the website does not display necessary information for your order which then disappoints you when you do not receive your order at all.

Very happy with the quality of the socks. This team is always available by mail if there are any questions or problems and they help you to solve them as quick as possible. Very good service!

Ok so along with others, delivery time was very poor. My socks didn’t arrive until after Xmas. The socks are poor quality and the picture is even poorer. I was I could post an “expectation versus reality” photograph! There are lots of eyes on my socks and if you look at them under a certain light you can definitely see that’s it’s a cat, not my daughters cat but a cat. A black cat printed on black socks may not be the best thing to do.

Astoundingly bad customer service and slow delivery!

[EDIT: replying to your comment below- yes the item arrived late, a day after Christmas. This means the gift was not here in time for the recipient to receive it. My point, however, is that many competitor sites offer a 48hr turnaround vs your 21 days to a month.
I’ve checked my junk folder and there are no further emails from you. All customer service responses were slow, unhelpful and completely ignored my request for a refund. I’m definitely not happy with the final outcome. This was a terrible customer experience and I can see from other reviews that I’m not alone in this. If you’d like to make good on this please contact me directly and I’ll update this review accordingly.]

1.) I had to send an email days after placing the order just to remind them I had not received a payment receipt or confirmation email (they took the money immediately)
2.) I was told that my item would arrive before Christmas - it has not.
3.) the turn around on this item (a pair of socks) is shockingly long. 1 month!!! Other companies could have delivered the same item in 48 hours (I checked)
4.) when I asked to speak with a customer service rep I didn’t hear back for days
5.) when I eventually asked for a refund I did hear from someone but they simply ignored the refund query and tried to gloss over it.
6.) I could go on but have already wasted far too much time on this lot. Avoid at all cost!

Worst customer service I have ever experienced. I ordered socks as a Christmas gift on the 29th of November. Had no contact from the company as to the progress of my order for two weeks and had to send two emails before I was responded to. The socks still have not arrived and were intended as a Christmas gift. Had to send a further two emails to suss out what was taking so long with the shipment. This is because the products are manufactured in China which is not stated anywhere on the company website (which is based in Poland). I still have no indication as to when or if I will receive my order. I will never purchase from this company again and would strongly recommend against others placing orders with them. Absolutely terrible customer service and am so dissatisfied and disappointed

This company ruined Christmas for me, paid €19 euro for one pair of socks and €5 for shipping on November 30th and it is now the day after Christmas and my socks are still in China 3 and a half weeks after I ordered. What annoyed me most was seeing sponsored ads from them on instagram everyday on the lead-up to Christmas, knowing full well they wouldn't arrive on time for customers.

As close to a scam as they come. Please Avoid in future.

I ordered from printsfiels back in November and I haven’t received my delivery yet. After 14 days I hadn’t even got any information about my order or shipment updates, so I wrote an email to get just some form of information. The only positive thing to say so far, is that I got an answer back within a few days. The answer though seemed like a standard answer, and when the person finally emailed me some informations, it was not details about my order, but some other person's order. Some time after that I got another link about my shipment, but when I click the link, it just says “no tracking details”. Beside that a note that It can take 4 weeks for my order to be delivered. Great. I guess that because it is Christmas, the delivery can take longer, but for the delivery to be over 4 weeks is just ridiculous anytime a year. I don’t think the price is that cheap, and had I known what I know today I would never have bought anything. I’m very excited to see if I get anything delivered at all. My friend ordered some stuff from Australia and got it delivered within two days. I mean, that’s on the other side of the world. So how hard can it be to make and ship some socks. I’m not mad, cause I should have researched more before ordering, but I find it very impressive that it’s possible to run a company that way and to those prices (sarcasm). Merry Christmas. I hope it will be delivered before New Years.

I ordered at the end of November and the socks didn’t arrive in time for Christmas. Out of the 20+ things that we ordered online from other retailers, this was the only thing not to make it.

They took days to respond to me when I asked about what was happening with the order. (I couldn’t see the details in the tracking link myself because it was written in Chinese)

When I finally got a response to my email...all I got was a generic “Sorry, but we said it would take 2-4 weeks”. No mention of the fact that I’d actually ordered nearly 4 weeks before Christmas. No actual sincere concern that a little girl ended up not having the present she’d bought for her daddy under the tree.

Who knows how many other people didn’t get their stuff in time, given I’d actually ordered so far out from Christmas.

I will NEVER order from this company again and I would suggest that you try someone else. They’re not the only ones doing this.

The quality of these socks is brilliant. I sent a picture of my two cats and they're so well cut out - it's really professional and great quality - hilarious too thank you!

Really friendly, if you have any questions your email will be answered within a day and they’ll really help you. I am more than happy :)

Also the products are just as in the Picture!!

I was very concerned that my order had not arrived 5 weeks after purchasing. However, the order did arrive today and I’m really pleased with the product.

I ordered socks about two months ago, my sister ordered socks also, but she ordered them two weeks later. I still haven’t received the socks while she received them yesterday. This was meant as a christmas present for my boyfriend because he isn’t around this christmas. Well, its too late. Im really dissapointed and I can’t do anything about it. They don’t reply to my messages either. 😕

The socks with the photo of my dog are wonderful! They are comfortable, soft and long. The photo is clear and well cut!

Ordered my socks on november 29th... eventhough I read the comments from printsfield that after the 25th november you can't be sure it arrives before christmas, it's still really slow service. I can't track it and they won't answer my emails. As other reviews, I fear it's a scam...Now I have no christmas gift for my sister and is afraid it never will arrive!

Same experience as many others, placed my order way over a month ago and still nothing. My tracking number hasn't worked at any point and I'm currently having conversations with their email bot. Now I just want to get my money back and forget I ever knew this scammy company.

Have been waiting for over 1 month for some stuff. Havent Got anything yet and it is defintely not worth the wait time

Placed my order on the 29th November. I got an email to say it was shipped 10 days ago and when I checked tracking it only left China yesterday - 23rd Dec. The customer service email is bouncing back. Either this is a fake email address or it's full to capacity! I see below Printsfield said they can only guarantee delivery from 25th November. You should've mentioned this somewhere on your website guys.

Update: This order came mid January. It was a real pity it was so late because the product is actually excellent. My friends got their gifts three weeks after Christmas but they were thrilled with them none the less.