PrintKEG.com Reviews 

tl;dr:
- they sent me unusably poor quality prints, then ghosted me on support, then "lost my emails", then refused to reprint.

My prints were a splotchy, smeary mess in a very obvious way--it was clear nobody had ever looked at the prints before sending them out. I emailed their support team over a weekend with photos of the defects.

Monday: No contact.
I email them in the evening just to confirm receipt of the prior emails, which they do. They say they're receiving a "higher than normal" number of emails and that things are taking "longer than usual," but refuse to answer what that means in terms of that week, next week, etc.

Tuesday: No contact
Wednesday: No contact

Wednesday evening I email them asking for an update, and get asked "Can you provide details about why you need a reprint?".

Let's remember I emailed them 3 days prior, with captioned photos, and that they *confirmed receipt of that email* on Monday. I was then told they "could not locate" my prior emails, so sometime between Monday and Wednesday they "lost" my email, like it's 1996.

I forward them the emails a second time, and then on Thursday they tell me they're refusing to reprint and issue me a refund with no choice. The blues were splotchy, I guess that's too complex to fix?

I really get the sense they don't care, on the printing or support end.

Incredibly unprofessional, consistently inconsistent quality, and unresponsive to emails concerning misprinted items. I used them for several years and never had an issue, but this past year alone, I've received so many misprinted products that I cannot overlook them. I mostly shrug it off if I receive something slightly off, but the single time I tried to reach out and ask for assistance or a reprint, or even a refund on a heavily misprinted order, I was completely ghosted.