Printic Reviews 13

Overall good experience. No problems on the app so I don't have much to say about customer service.

Right after ordering a box of prints, I noticed I entered an older email address :( My bad so far.

So I wrote to Printic customer service who then answered my email saying it was too late because it was already gone. I had to wait for them to receive the pictures back.
Only I receive an email 2 days later informing me my pictures had just been printed and dispatched!

Didn't heard from them after that, so I decided to contact them 2 months later. They said they never received the pictures back but that they would re-print and re-send them to me... which sounded nice.
Fast forward almost 2 months again... still nothing.

Verdict: bad, unprofessional, to avoid!!!

I have had issues with communicating with Printic and received poor customer service. I ordered a birthday present expecting it to be delivered on time as you pay a lot anyway for shipping and had heard what great service they provide. However I had to dispute a discount I got sent through straight after I ordered it, as I couldn't take advantage of that on my first order. I then received an email a few days later saying they didn't have my correct address whereby I emailed straight back to ask where my order was, but unfortunately had to email 5 times before I recieved a couple of patronising responses still not being able to answer where my order was. It's a shame they don't have a telephone number as it makes it easy for them to just ignore and not deal with your complaint. I am so disappointed I used this company for a birthday present. I would never use them again

Would definitely not recommend it. I ordered a poster with 35 photos from travels, etc. however when the poster arrived it had been stuffed into a far too small box/container, so the poster now resembles a topographical model of the Alps rather than a flat poster - very crumbled.
The photos were supposed to be symmetrically arranged, but the poster is so badly cut that the border from the outmost photo to the edge is almost twice as big on the left side, as on the right side.
It took a long time to arrive, but that was expected with such a "unique" poster.