Disappointed: poor print quality (colours duller than those in my photos) For Christmas, I ordered some magnets. They were poorly cut, almost torn, and so thin they wouldn't stick to the fridge with... See more
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Good service. Anyway a little disappointed by the result but this is mainly due to the original quality of the picture.
Company replied
Re your answer to my first claim, I've tried again to use my voucher ZBTHAFQOTBSW which I had bought from Groupon and it workef !!!. I had the same problem with previous orders and vouchers from... See more
Company replied
I am writing another review to let people know how Printerpix deals with negative feedback and reviews. You will get a generic apology email which they hope you will take no further, they promise to p... See more
Company replied
2.3
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 month and still not delivered.
My order has been under preparation for more than one month now.. We are far from the expected delay for delivery. Meanwhile no customer services or answers from an human. Really disappointed, would not recommend.
9 February 2025
Unprompted review
Reply from Printerpix
Cher Louis,
Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis concernant votre commande. Nous comprenons à quel point il est décevant d'attendre pendant une longue période sans recevoir de nouvelles, et nous ne pouvons qu'imaginer ce que vous ressentez.
Pour vous aider davantage, nous vous demandons d'envoyer un e-mail à contactus@printerpix.fr en indiquant votre adresse e-mail, votre numéro de commande ou votre numéro de téléphone. Nous pourrons ainsi vous contacter directement et travailler ensemble à la résolution de ce problème.
Une fois encore, nous vous présentons nos sincères excuses pour cet oubli et les désagréments que vous avez subis. Notre objectif est de regagner votre confiance et nous espérons avoir l'occasion de résoudre ce problème à votre satisfaction.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Joey - L'équipe Printerpix
unreliable 200%
Second act of the same drama... After becoming familiar with my previous review (one "star") I got a message from printeprix.fr with the proposal to contact them directly and resolve the problem.
I tried my best... BUT:
- the email address resulted "unknown" and my email was returned to me as "undeliverable"...
- I re-sent the same message along with their proposal to the "official" contact email address and ...
- the same day I got a reply saying that my case was "resolved" and the parcel was sent to my address and the link to follow the delivery was provided... As many customers noted, the LINK DOESN'T work at all...
- Ten days after ... nothing received...
CAN WE TRUST PRINERPIX.FR???
- I don't think so...
24 February 2025
Unprompted review
Reply from Printerpix
Cher Pkk,
Nous nous excusons sincèrement pour l'expérience pénible que vous avez vécue avec notre service. Il est vraiment décourageant d'apprendre les difficultés que vous avez rencontrées, et nous tenons à ce que vous sachiez que vos commentaires nous sont précieux.
Nous comprenons à quel point il peut être frustrant que la communication ne se déroule pas comme prévu, et nous sommes sincèrement désolés des désagréments que cela vous a causés. Nous souhaitons rectifier le tir et rétablir la confiance que vous nous accordez.
Nous vous demandons d'envoyer un courriel à contactus@printerpix.fr en indiquant votre adresse électronique, votre numéro de commande ou votre numéro de téléphone. Nous pourrons ainsi vous contacter directement et travailler ensemble à la résolution de ce problème. Une fois encore, nous vous présentons nos sincères excuses pour cet oubli et les désagréments que vous avez subis. Notre objectif est de regagner votre confiance et nous nous réjouissons de pouvoir résoudre ce problème à votre satisfaction.
Nous vous remercions de votre compréhension.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Joey
L'équipe Printerpix
Excellent perfect women
Excellent perfect women
Elle est parfaite et thank you so much for you help
28 February 2025
Unprompted review
Package not arrived
Package not arrived. already paid . I paid15/01/2025 and i requested tracking but the code given by printerpix does not appear in the Deutsche Post systems. I want a refund or a new shipment.it's the second time.impossible to receive assistance. contact pages do not exist, fb and email do not respond.it's a rip-off i filing a complaint.
29 January 2025
Unprompted review
Reply from Printerpix
Chère Erika
Nous compatissons sincèrement à la frustration et à la déception que vous avez ressenties concernant la non-réception de votre colis, en particulier après les problèmes précédents. Nous comprenons à quel point il est important pour vous de recevoir votre commande en temps voulu, et nous sommes sincèrement désolés pour les désagréments que cela vous a causés.
Nous aimerions travailler avec vous pour résoudre ce problème le plus rapidement possible. Nous vous demandons d'envoyer un courriel à contactus@printerpix.fr en indiquant votre adresse électronique, votre numéro de commande ou votre numéro de téléphone. Nous pourrons ainsi vous contacter directement et répondre plus efficacement à vos préoccupations.
Une fois de plus, nous nous excusons sincèrement pour cet oubli et les difficultés que vous avez rencontrées. Notre objectif est de regagner votre confiance et nous nous réjouissons de pouvoir résoudre ce problème à votre satisfaction.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Joey - L'équipe Printerpix
Item arrived
Item arrived, not brilliant cut bits off with the frame useless company!
10 January 2025
Unprompted review
LIARS !!
Ordered in time for Christmas as per their website timescales, but now 29th December and still not arrived. Emailed Customer service who just said my order was still being manufactured and no information on delivery date. Very Frustrating and Disappointing.
29 December 2024
Unprompted review
Scam company
Scam company. Ordered two blankets and only received one. Paid for two. They are real quick at taking your money but not giving you your merchandise. Customer service is horrible. Emailed them on 12/22/24 and received and email back that a new order was generated. Never had any follow up and no return response. Created a new ticket on 12/27/24 and received an email that the blanket was in production. I paid for expedited shipping and still no second blanket. None of the phone numbers work and they never answer any emails. Oh, and by the way, the first blanket wasn’t great quality. I ordered plush fleece and I have gotten better fleece blankets at my local Home Goods store for only $19.95. I always read reviews before purchasing anything but didn’t this time because I had a co-worker order from them and her merchandise was delivered in a timely manner before Christmas. You can be assured that I will definitely read reviews in the future. But in the meantime I will send in a complaint to the FTC and to the Florida Attorney General.
If you are in the US file a complaint for fraud to the FTC (Federal Trade Commission) website. I have reported them and I have notified them that I reported them. Guess what? I haven’t received any response from them. This company needs to be closed and unless everyone sends in a complaint nothing will happen. The FTC website is very easy to use.
18 December 2024
Unprompted review
DO NOT BUY!! BAD CUSTOMER SERVICE - THE COMPANY IS ON HERE TWICE - READ REVIEWS!!!
So to add to this…. I just left printerpix a review from the link they sent me through email and to find they are on here twice with so many people having the same issues. They got so many bad reviews they seemed to have created a new link for reviews. AGAIN BUYER BEWARE-YOU HAVE BEEN WARNED!!! DO NOT BUY FROM PRINTER PIX-THERE WEBSITE STATES LIES AND DOES NOT WORK PROPERLY-HORRIBLE CUSTOMER SERVICE!!! I NORMALLY READ REVIEWS AND I DIDN'T THIS TIME AND COMPLETELY REGRET IT.
20 December 2024
Unprompted review
Lying and fraudulent
Lying and fraudulent - pay for a RUSH print, and 11 days later it still hasn't arrived, (contract broken = FRAUD!).
Customer service is PATHETIC. I have made 4 calls, each requiring over 30 mins on hold, the first guy just gave me so much crap I had to hang up, and the subsequent 3 'escalated' the query - but then NOTHING happened.
They ignore customer tickets (1 reply for 4 tickets) and then ignore replies to their email - eventually saying 'inbox full' (of complaints, no doubt).
Their chatbot pretends it will connect you to an agent, then dumps you out of the 'queue'...
They haven't even responded to my PayPal case - never mind the messages where I have demanded to cancel the order!
They have been pretending it is finished and waiting to be handed to a courier for 5 days, themn faked a 'it's with the courier' on a date of Friday - but my screenshot from Sunday shows this isn't true, as on Sunday it was still 'awaiting pick up' - so a MASSIVE FRAUDULENT LIE...
And... Apparently 'unavoidable delays in production' affected my image, so if this is true why isn't it mentioned on your site - presumably you are still taking money from people for services you are incapable of fulfilling - as with the MASSIVE FAILURE to do so with mine...
AVOID!!!
12 December 2024
Unprompted review
Pas professionnel / Not professional
J’ai commandé des produits le 17 novembre 2024 et toujours pas reçu (22 décembre 2024).
I ordered products on November 17, 2024 and still not received (December 22, 2024).
order 101473680
22 December 2024
Unprompted review
Calenders arrived with my children’s…
Calenders arrived with my children’s heads cut off even though when I did it all on the computer every single month looked fine! Does no one check these before they are printed! Also they are very thin I won’t be using this company again. Also customer service is shocking you can’t get through via phone and no one replies on messaging service
9 December 2024
Unprompted review
DO NOT USE THIS SITE
I ordered 2 calendars, I changed the year to 2025 on 3 occasions and I was sent 2024 calendars. I contacted the company who agreed to resend them if I recreated them but I would have to pay for the postage again. I sent the link of the re-completed calendars and they too days to reply to say they couldn’t find the order. After weeks of back and forth and refusal to refund me, they advised if I sent the incorrect calendars back (again at my own cost) they would consider refunding me. I refused after the pure rudeness and inconvenience. Since then they have ignored emails. DO NOT USE THIS SITE
1 November 2024
Unprompted review
I never received my order
I never received my order, from a month ago. It was a big investment for me, ordered well in advance for Christmas and it hasn't arrived. I've tried to ask which country it's shipped from, which shipping company, anything, and have had no reply. Is this company legitimate? It's my first and last time using them.
26 November 2024
Unprompted review
Pets memories
It was a gift for my daughters. I wanted to share memories of our beloved pets without sadness. I thought these blankets were a good solution.
It is nice to spend time wrapped in their photo
15 September 2024
Appalling service avoid at all cost
Purchased print book and paid extra for speedy delivery as a birthday present. Stayed in all day for delivery it didn't arrive. The following day was given a delivery slot by Evri the courier. Did not arrive. Have sent Printerpix an email each day so as to enquire re: delivery. Here we are many days later with no response from Printerpix or Evri. I wish that I had read the Trustpilot feedback prior to purchase. Be warned the service from this company is appalling. Can't review quality of book as it hasn't arrived.
10 September 2024
Unprompted review
Reply from Printerpix
Hi,
We're so sorry to hear that your experience with us has been disappointing and frustrating. We apologize for the delay in delivering your print book and for the lack of communication from our team.
We take full responsibility for the issues you've faced and assure you that we're taking immediate action to address the problems. We're working closely with our courier partner, Evri, to ensure that your package is delivered to you as soon as possible.
We understand that the delay has caused inconvenience and disappointment, especially since it was a birthday present. We're truly sorry that we didn't meet our own high standards of service and communication.
We want to assure you that we're committed to making things right. We're investigating what went wrong and taking steps to prevent similar issues in the future. We're also re-training our team to ensure that they're responding promptly and effectively to customer inquiries.
Regarding your concerns about the quality of the book, we're happy to offer you a complimentary replacement copy once your original order is delivered or resolved. We want to ensure that you receive the book you ordered and that you're satisfied with our service.
We appreciate your feedback and would like to offer you a gesture of goodwill for the inconvenience you've experienced. We'll be in touch with you shortly to discuss this further.
Once again, we apologize for the disappointing experience and appreciate your patience and understanding as we work to resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out to us.
The calendar was beautiful and I…
The calendar was beautiful and I received it at the good day. I recommand printerpix
1 December 2023
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