Ordered the Keter Storage yesterday morning and the item has already arrived today. Wasn't expecting it to come so quick, very happy! I had a few problems with putting my delivery details in incorrect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service I received when dealing with this business was nothing short of exceptional. As well as that, everything was delivered exactly as described and I am more than satisfied with my va... See more
I ordered a Keter storage unit which turned up and was not the correct item . This was an error by Keter due to warehousing issues . Oliver arranged collection and refund promptly .Just one thing to a... See more
Faultless service from order to delivery. Ordered online and within 3 days products were delivered, undamaged and by a nice polite driver. Would order from them again, good comms throughout
Company details
Written by the company
Online store company
Contact info
19B Beaconsfield Villas, BN1 6HA, Brighton, United Kingdom
- 01273786935
- admin@princegb.com
- princegb.com
4.3
Excellent
44 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my Keter Storage
Happy with my Keter Storage, arrived promptly!
27 August 2022
Unprompted review
Reply from Princegb
Thank you Tom :)
Unprofessional and no attempt to rectify their mistake
Placed an order for a Hozelock reel on their website as they were marginally the cheapest. The order sat in unfulfilled for a few days and as we would not be at the address submitted (we were due to move house but then we exchanged contracts shortly after placing the order) I emailed and requested the delivery address be changed, which was accepted. Next thing I know the order has been sent to the wrong (old) address however the 'customer service' guy accepts no responsibility for not following through. We now have a drive and additional costs to collect the hose, if it's even there. Poor experience and in this case according to them the customer is not right. Avoid.
21 March 2022
Unprompted review
Reply from Princegb
Hi, I am sorry you had this experience, unfortunately, we can only send to the address on the order as would ask you to please make sure this was correct before placing the order, we will always do our best to try and fix the issue but regrettably, this was already sent out on a next day delivery. I hope you do enjoy your item and sorry for the inconvenience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.