Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
I bought these exstention handels for my pipe benders,and they arrived very quickly and undamaged. The main reason for me buying them from Prime Tools was the price great price,i will be buying from P... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
Company replied
Company details
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was designed years ago
The product was designed years ago
Was pleased that it was still available
22 June 2026
Reply from PrimeTools
Hi Martin,
Thank you very much for the 5 star review and order of the King Dick 1/2" Drive Bi-Hexagon Socket!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Quality tools at best prices with free…
Quality tools at best prices with free postage and good service.
22 June 2026
Reply from PrimeTools
Hi Chris,
Thank you for the 5 star review and order of the Bahco Compact Nail Puller!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Perfect, efficient transaction!
Great product at a competitive price. Efficient service and fast shipping.
I’m well pleased.
22 June 2026
Reply from PrimeTools
Hi Colin,
Thank you for the 5 star review! We really appreciate your feedback and recent order!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
An easy experience had what I wanted…
An easy experience had what I wanted kept me informed did what it says on the tin so what is there not to like
22 June 2026
Reply from PrimeTools
Hi John,
Thank you for the 5 star review! We really appreciate your feedback and order of the Norwalk By Veto Backpack!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Excellent service all round
Excellent service all round! One of my items was not correct and this was quickly rectified by Brad in Customer Services.
15 June 2026
Reply from PrimeTools
Hi Gareth,
Thanks for your 5-star review!
I am sorry again we sent you the wrong item, but I am glad I could get this sorted for you!
If you need any assistance in the future, please do not hesitate to contact me.
Many thanks,
Brad
Knippex 200mm cutters
Knippex 200mm cutters ordered Sunday, arrived Wednesday.
As advertised. Work perfectly.
Thank you
22 June 2026
Reply from PrimeTools
Hi Alison,
Thank you for the 5 star review! We really appreciate your order of the Knipex End Cutting Nippers!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Highly recommended.
As before, service is excellent, information quick and accurate, and purchase an easy experience. Highly recommended.
27 May 2026
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review! We really appreciate your order of the Spear & Jackson Razorsharp Wooden Handled Shears!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Garry,
Thank you for the 5 star review and order of the Pica Master Marking Belt Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Delivered on time and good product and…
Delivered on time and good product and good price
17 June 2026
Reply from PrimeTools
Hi Christine!
Thank you for the 5 star review and order of the Bahco Grass Edging Shears!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Mark,
Thank you for the 5 star review and order of the Irwin Bolt-Grip Fastener Remover Set for Damaged/Rounded Nuts!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Stephen!
Thank you for the 5 star review and order of the Facom, Bondhus and Vaunt Tools!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Easy to order and very quick delivery
19 June 2026
Reply from PrimeTools
Hi David,
Thank you for the 5 star review and order of the Facom Flexi Ratchet, Screwdriver Bit & Socket Set!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
order was correct but took over 5 days…
order was correct but took over 5 days to dispatch without any reason given. only dispatched after i contacted them for an update.
18 June 2026
Reply from PrimeTools
Hi Patrick,
Thank you for your honest feedback. I am very sorry to hear that there was a delivery delay.
We really appreciate your order of the Teng Tools!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
@High quality tools sold at reasonable…
@High quality tools sold at reasonable prices. Delivery was okay but slightly delayed because of the weekend and RoyalMail not delivering
18 June 2026
Reply from PrimeTools
Hi Nigel,
Thank you very much for the 5 star review! We really appreciate your order of the Wera Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Tom!
Thank you for the 5 star review and order of the Wera Torx Bit Socket, T-Handle Torx Key Driver and Torx Screwdriver!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
I'm quite sure I wouldn't buy my hand…
I'm quite sure I wouldn't buy my hand tools anywhere else.
10 June 2026
Reply from PrimeTools
Hi Sean,
Thank you very much for the 5 star review and order of the CK E-Driver Electric Screwdriver!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Exceptional quality tools
Exceptional quality tools at the best price and delivered promptly. Can’t fault the service.
10 June 2026
Reply from PrimeTools
Hi Bryn,
Thank you for the 5 star review and order of the Wera JOKER Self-Setting Adjustable Spanner Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Fast delivery
Great choice of garden and other tools. Quick response to my order. Notified me it was on its way. Arrived 36 hrs after I ordered it. Excellent service.
16 June 2026
Reply from PrimeTools
Hi Catherine!
Thank you very much for the 5 star review! We really appreciate your feedback and order of the Fiskars Solid™ Weed Puller!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Great price fast postage and brilliant…
Great price fast postage and brilliant communication. Will definitely use this company again
9 June 2026
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Bahco Ergo Slim Insulated Slotted Screwdriver!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team!
Many thanks,
Daisy
Reply from PrimeTools
Hi Toby,
Thank you for the 5 star review and order of the Bahco ERGO™ Heavy Duty Side Cutting Pliers!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.