Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
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Review summary
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Reviews shaping this summary
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
I bought these exstention handels for my pipe benders,and they arrived very quickly and undamaged. The main reason for me buying them from Prime Tools was the price great price,i will be buying from P... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
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Company details
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Product is TOP Quality not the delivery service.
I cannot rate something that has not arrived yet and dont know what has happened to the package. Last communication was, it will be delivered 1st July 26. Still waiting sadly.
UPDATE: Monday 6th July 26
Finally, Royal Mail has decided to make some progress with the delivery. I have to be honest: Royal Mail is the weak point in your service chain. The PB Swiss C6.400/8 PrecisionBit Torx Screwdriver Bit T8 is pure quality and looks incredibly well made. The delivery process has been extremely frustrating and reflects poorly on the overall customer experience. I would strongly recommend reviewing your choice of courier, because this is where the service is falling short. I absolutely LOVE you PrimeTools but strongly dislike your logistics partner.
29 June 2026
Reply from PrimeTools
Hi Sean,
Thank you for your honest feedback. I am very sorry to hear that your order has not yet arrived with you.
According to the tracking you order is due for delivery today. If you do not receive your order please contact us via email and we will raise the issue with the courier. Please email support@primetools.co.uk.
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Great selection
I am a returning customer this place has a great selection of quality gear.
22 June 2026
Reply from PrimeTools
Hi John,
Thank you for the 5 star review and order of the Knipex Slim Knips Precision Cutting Pliers!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
HI David,
Thank you for the 5 star review and order of the Bahco, PB Swiss, and Britool Tool!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
A good quality tool at a good price
I was able to buy a good quality tool, at a reasonable price and the delivery service was outstanding.
29 June 2026
Reply from PrimeTools
Hello!
Thank you for the 5 star review and order of the Limited Edition, Stanley Red & White, (England) Screwdriver Set!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hi Steve,
Thank you for the 5 star review and order of the Sealey Premier Metric/Imperial Titanium Coated Tap & Die Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Great service fast delivery and quality…
Great service fast delivery and quality tools thank you
29 June 2026
Reply from PrimeTools
Hello Joanne,
Thank you for the 5 star review and order of the Spear & Jackson Stainless Steel Border Fork!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Ordered tool bag for Father’s Day
Ordered tool bag for Father’s Day. Had plenty of time for it to arrive. Never received anything, had to get refund and order from somewhere else. There’s no prime about this
22 June 2026
Reply from PrimeTools
Hi Phil,
Thank you for your honest feedback and order of the Velocity Stealth NB 100 Compact Service Tech Tool Pouch.
I am very sorry to hear that your order was not received. I can see that your order was dispatched but seems to have been lost in transit. I can confirm, however, that your order has already been refunded.
Apologies again for the inconvenience this caused.
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Richard,
Thank you for the 5 star review and order Spear & Jackson Razorsharp Carbon Steel Lawn Grass Shears!
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi John,
Thank you for the 5 star review! We really appreciate your order of the Wera Tool Rebel Adjustable Cap!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Great service, great product
Excellent service as always.
Very pleased with the items purchased.
29 June 2026
Reply from PrimeTools
Hello Michael,
Thanks for your 5 star review and purchase of two PB Swiss tools.
I am pleased you were happy withe the products and service you received.
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Sinead
Item arrived fast and well packed
Item arrived fast and well packed, would recommend this company and use again personally.
29 June 2026
Reply from PrimeTools
Hello Kevin,
Thanks for your 5 star review and purchase of the Facom Rachet.
It is good to hear you were happy with the experience you received when ordering with us and that you would recommend us to others!
Please don't hesitate to contact us if you require any assistance in the future.
Many thanks,
Sinead
Reply from PrimeTools
Hello David,
Thank you for your 5 start review and order of the Bahco Grass Shears.
I am pleased you were happy with your experience when ordering with us.
If we can be of any assistance in the future please don't hesitate to contact us.
Many thanks,
Sinead
Great Tools at affordable prices
Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys.
Had to phone a couple of times about an item I needed more info on and always pleasant and helpful.
I will be adding to my collection.
29 June 2026
Reply from PrimeTools
Hello Kevin,
Thank you for your 5 star review and order of the Sealey Combination Spanner Set and Wera Ratchet Adaptor Bit
I am pleased to hear you were happy with the next day delivery of your items and that our customer service team where able to help with your questions.
If we can be of any assistance in the future please don't hesitate to contact us.
Many thanks,
Sinead
Absolutely the best tool supplier
Absolutely the best tool supplier. Great range, great prices, great service
23 June 2026
Reply from PrimeTools
Hi Ian,
Thank you for the 5 star review! We really appreciate your order of the Facom and Stahlwille Tools!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Good company great service quick…
Good company great service quick deliver and wide range of tools to choose from. Good prices too !
26 June 2026
Reply from PrimeTools
Hi Jon,
Thank you for the 5 star review review and order of the Wiha ProBuddy® Evo Screwdriver Bit & Socket Set!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Sonia,
Thank you for the 5 star review and order of the Bahco 138 Piece Socket & Spanner Set!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Great service
23 June 2026
Reply from PrimeTools
Hello Adele,
Thank you very much for the 5 star review and order of the Milwaukee Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
The delivery driver never even got out…
The delivery driver never even got out of his van to deliver my stuff he pulled up tucked a picture and drove off without even delivering my stuff as I had my mum wait in all day for it are right it was delivered on Monday as it tucked me to say something the driver never got out of his van on Friday and drove off that is no good for a delivery service
25 June 2026
Reply from PrimeTools
Good morning David,
Thank you for your review,
I have looked into the tracking for your order and can see that it is showing as delivered. I will send you a separate email shortly with the proof of delivery for your reference.
I hope we can resolve this matter for you as quickly as possible.
Many thanks,
Brad
Outstanding
Performed just like the many excellent reviews: best price, quick free delivery, pristine tools.
Look forward to spending my money with them (don't often say that!)
24 June 2026
Reply from PrimeTools
Hi Michael!
Thank you very much for the 5 star review! We really appreciate your kind feedback and order of the Knipex Cobra® Waterpump Pliers and Protective Jaw Covers!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team,
Many thanks,
Daisy
Reply from PrimeTools
Hi Colin,
Thank you for the 5 star review and order of the Wera Click-Torque Reversible Torque Wrench!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
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