I have been doin business with Primera for many years and the same employees are still on staff. Kelli has always been helpful and incredibly resourceful, knowledgable and most of all, kind !! Speaks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Primera's customer service is top notch. My orders ship quickly, often same day as placed, and if there is an issue, they reach out immediately so an order is only delayed by one day. Important when y... See more
Company replied
I had label printer issues and Primera was the on k y one who saw the problem. My computer guy followed I we'd yo I r instructions and got my label printer working again.
Company replied
Primera Technology, to their credit, has worked hard to change my mind. A shift in customer service has moved them from the bottom to the top. They still have things to work on, such as a ridiculous... See more
Company replied
Company details
About Primera Technology
Written by the company
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Written by the company
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Contact info
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, United States
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s always delivered on time and the…
It’s always delivered on time and the product it’s alway perfect
17 March 2026
Reply from Primera Technology
Dear Kendra,
It’s great to hear that your orders consistently arrive on time and meet your expectations—that’s exactly what we strive for.
We truly appreciate your continued support and kind feedback!
Best regards,
The Primera Team
Was very good.
22 March 2026
Reply from Primera Technology
Dear Alvin,
Thank you for your review!
We’re glad to hear you had a very good experience. We appreciate your support and look forward to assisting you again in the future.
Best regards,
The Primera Team
Reply from Primera Technology
Dear Mati,
Thank you so much for your incredibly sweet comments—we truly appreciate them!
It means a lot to hear that you’ve had such a positive experience with our customer support. Your recommendation really means the world to our team.
Best regards,
The Primera Team
Great preview of Primera's Customer Service!
I spoke to a very nice lady, Katie {?}, asking a LOT of questions about Eddie. She very patiently answered all and was so personable about it! This gave me a view of Primera's customer service so I ordered my Eddie that day! Looking forward to learning everything I can about this wonderful machine!
6 April 2026
Reply from Primera Technology
Dear Barb,
Thank you for your wonderful five star review!
We’re so glad to hear that Katie was able to answer all your questions and provide such a positive experience. We’ll be sure to pass along your kind words to her—she’ll really appreciate it.
Welcome to the Primera family, and congratulations on your new Eddie! We’re excited for you and are here to help as you learn everything it can do.
Best regards,
The Primera Team
I had to place the order manually which…
I had to place the order manually which was handled quickly and efficiently.
Much appreciated. Delivery is always very fast.
9 April 2026
Reply from Primera Technology
Dear Ed,
Thank you for your kind review. We’re glad to hear that your manual order was handled quickly and efficiently, and that delivery continues to meet your expectations. We truly appreciate your continued support.
Best regards,
The Primera Team
That's to be since when I get printer & order labels
Was able to the printer and cartridge that I needed to complete the projects that coming up shortly, with help from two different agent, that gave me the same information.
8 April 2026
Reply from Primera Technology
Dear Wayne,
Thank you for your review!
We’re glad to hear that our team was able to help you find the right printer and cartridges for your upcoming projects. It’s especially great to know you received consistent information from multiple team members—that’s exactly the experience we aim to provide.
We appreciate your feedback and wish you the best with your projects!
Best regards,
The Primera Team
Reply from Primera Technology
Dear Renee,
Thank you for your review!
We’re glad to hear you’ve consistently had a professional and helpful experience with our team. We truly appreciate your feedback and your support.
Best regards,
The Primera Team
Great experience trouble shooting
Great experience trouble shooting. I ultimately had to send my printer in for service, but the process was extremely fast and professional.
8 April 2026
Reply from Primera Technology
Dear Keisha,
Thank you for your kind review. We’re glad to hear that your troubleshooting experience was positive and that the service process was fast and professional. While sending a printer in isn’t always ideal, we’re happy we could make the process as smooth as possible for you. We appreciate your feedback and your support!
Best regards,
The Primera Team
LOGISTICAL TEAMWORK!!!
Your team took ownership of my logistical issue, jumped into action, and solved my mistake. Great teamwork! Appreciate your partnership greatly. -dm
6 April 2026
Reply from Primera Technology
Thank you for your fantastic 5-star review. We’re glad to hear our team was able to step in, take ownership, and quickly resolve the situation. Teamwork and partnership are exactly what we strive for, and your feedback means a lot to us. We truly appreciate your business and continued support.
Best regards,
The Primera Team
Best regards,
The Primera Team
The customer service was great
The customer service was great. I was very happy to speak to a representative with the company who actually answers the phone. I was helped via phone conversation and emails. I am very satisfied with my purchase.
20 January 2026
Reply from Primera Technology
Dear Victoria,
Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our customer service team. Being available and responsive—both by phone and email—is very important to us, and we’re happy we could assist you throughout your purchase.
We truly appreciate your feedback and are glad you’re satisfied with your purchase. :-)
Best regards,
The Primera Team
Our initial contact was well handled by…
Our initial contact was well handled by the contact person. We moved immediately to buy.
1 April 2026
Reply from Primera Technology
Dear Russell,
Thank you for your review! We’re glad to hear your initial experience was handled smoothly and helped you move forward with your purchase. We appreciate your feedback and your support.
Best regards,
The Primera Team
Reply from Primera Technology
Dear Max,
Thank you for your review! We’re glad to hear that our team was helpful and able to answer all your questions. Providing clear and supportive service is always our goal, and we appreciate your feedback.
Best regards,
The Primera Team
Reply from Primera Technology
Dear Phil,
Thank you so much for your 5-star review. We’re glad to hear you had a great experience with our product quality, online ordering, and delivery. We appreciate your feedback and your support.
Best regards,
The Primera Team
People answer the phone
People answer the phone. Solve issues quickly and are very helpful.
25 March 2026
Reply from Primera Technology
Dear Colleen,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re glad to hear that our team was able to assist you quickly and provide helpful service. It's exactly what we strive for!
We truly appreciate your support and look forward to assisting you again soon.
Best regards,
The Primera Team
Primera is Excellent!…
The team at Primera provides excellent service! I have been a satisfied customer for many years now and will continue to be a customer.
10 March 2026
Reply from Primera Technology
Dear Karl,
Thank you so much for your kind words and for being a loyal customer over the years—we truly appreciate your continued support.
It’s great to hear that our team has been able to provide you with excellent service. We’re committed to delivering the best possible experience, and feedback like yours means a lot to all of us.
We look forward to continuing to support you for many years to come!
Best regards,
The Primera Team
Reply from Primera Technology
Thank you for your review!
We’re glad to hear you had a great service experience with us. Your feedback is truly appreciated, and we’re always here if you need anything.
Best regards,
The Primera Team
Quick delivery!
6 March 2026
Reply from Primera Technology
Dear David,
Thank you for your review!
We’re glad to hear your order arrived quickly. We appreciate your feedback and your support.
Best regards,
The Primera Team
Amazing Experience !!!
Pat was amazing to work with and very knowledgeable. He was patient and answered all my questions as a new customer. I recommend all new customers to talk with Pat.
1 April 2026
Reply from Primera Technology
Dear Ibrahim,
Thank you for your wonderful review!
We’re thrilled to hear that Pat provided such a positive experience and was able to support you as a new customer. We’ll be sure to pass along your kind words to him—he’ll really appreciate it.
Thank you as well for your recommendation. We’re glad to have you as part of the Primera community!
Best regards,
The Primera Team
Always great and helpful service from…
Always great and helpful service from the Primera team! They answer all of my many, many questions and for that, I'm thankful!
1 April 2026
Reply from Primera Technology
Dear Emilie,
Thank you so much for your kind words and for taking the time to share your experience! We're really glad to hear that our team has been able to support you and answer all your questions. It’s what we’re here for! :-)
We truly appreciate your trust in Primera and look forward to continuing to help whenever you need us.
Best regards,
The Primera Team
this company always backs their word…
this company always backs their word and orders are always prompt.
30 March 2026
Reply from Primera Technology
Dear Brenda,
Thank you so much for your kind words and 5-star review! We're glad to hear that you’ve had a consistently positive experience with our team and that your orders arrive promptly.
We truly appreciate your trust and support. It means a lot to us! We'll be here whenever you need us.
Best regards,
The Primera Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.