Prime Prometics Reviews 3,078

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m glowing & hydrated!

I started out using the goes on white foundation, mascara & eyeliner. After years of trying to match foundation to my skin color & spending a fortune, I was astounded by the foundation color change on my face & the glow it gives. My skin is thin & very dry. Prime was like using an expensive moisturizer that was hydrating my skin. I have never liked thick makeup trying to cover all my imperfections on my face. Yes I have dark spots, deep wrinkles, etc. I am 83, & have earned every wrinkle. Prime foundation absolutely changed to my natural skin color & definitely does not settle into wrinkles. No it doesn’t cover every flaw, but softens them. I have already ordered another bottle because so impressed with it. Very impressed with eyeliner & mascara. Lashes don’t look dried out & no smudge. Liner goes on very easily & smoothly. Quick delivery! I will be ordering more products from this company! Very pleased!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Forever Lip Stain

I'm very happy with the Forever Lip Stain (Rosewood). I've never tried lip stain before, but this product does what it promises. I like it so much that I ordered it again in the same color. Repeat customer 👍
Prime Prometics does a great job with communication and emailing about their other products and promotions.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

No gimmicks! Does exactly what the adverts say.

I’m 50+ and over the last couple of years I noticed that my eye liner of choice for many years had started to smudge under my eyes. Summer, winter, hot or cold. It didn’t matter what the temperature was, it would smudge and I’d regularly cringe when I saw my reflection and be embarrassed that I’d been face to face with people while looking like that.
I came across Prime Prometics on social media and scrolled past the “gimmick” a few times but eventually I read what it said and decided to try the eye liner and the mascara.
I couldn’t believe that it actually does what it says it does. It glides on, stays in place all day then comes off easily when you want to remove it! I’ve always worn black mascara but recently felt it looked a bit harsh as my skin is changing. I opted for the emerald and I love it. I have green eyes and it really does make your eyes pop. At last! I can feel confident that my eye make up is staying exactly where I put it! Fast shipping too.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 2 eyeliners but received 2…

I ordered 2 eyeliners but received 2 mascara. I sent a note to Customer Service to ask how I could return the mascara and get 2 eyeliners. They apologized for the error and told me to keep the mascara and they would send me 2 eyeliner at no charge. I got the eyeliners within 7 business days. To me that is great Customer Service

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Foundation Ever

I have tried many foundations and just can't get one that checks all the boxes..... Correct color, stays on all day, doesn't look greasy or makes you look old! This foundation is amazing! Color matches perfectly, not greasy, stays on all day and gives you a healthy glow! I absolutely LOVE it! And it was delivered quickly.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

I was really hopeful when I bought…

I was really hopeful when I bought their mascara but then found there was barely any coverage on my lashes. I don't know if it was a faulty unit or if that's how it normally is. But seeing other reviews where they say the wand was wet with product, mine was the opposite. Quite upsetting as it advertises towards older people and I was really looking forward to using it but it's currently sitting unused in my make up bag

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Love Love Prime Prometics

I love Prime Prometics because as a senior, I have trouble with dry products. Prime Prometics go on smooth and don’t cake on my skin. They have a luscious feeling on my skin. The mascara works beautifully on aging lashes and makes them look long and youthful. Customer service is great and it’s easy to order. Love Love!!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Magic!

After many weeks of hesitation I decided to purchase the gray hair cover powder, my expectations were not that high but wow! This stuff works like magic. It stays on, no staining and the method of application is Super Easy! Love it…

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I really like this mascara !!!

I really like this mascara. I see people complain about not being able to easliy remove it, but if you get it a little wet, it comes right off. Best mascara I have used. Have liked all the products I have purchased, but this one is my fav. Will continue to use it.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous products

I already used the Primelash mascara and PrimeEyes Glide Eyeliner, with my son's wedding approaching having also read some other reviews decided to order the Color Changing Foundation and Eye Brightener, and was absolutely delighted, used the Estrella and Stardust on the day! So easy to apply and very prompt delivery. Will definitely be ordering some other items and already recommended to friends, thankyou Prime Prometics!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Doesn’t transfer to my eyelids yay!

As I have got older my eye lids have become more like hoods, all the mascaras I have tried have always left a transfer of black on my eyelids. I tried having my lashes professionally curled in the hope that I wouldn’t need mascara at all, but you couldn’t see them for my eyelids I was so disappointed. Then I found Prime Prometics at first I thought it a little expensive, especially if it turned out to be the same as the others, but I have to say I was very surprised. My lashes look long and with no clumping and no transfer to my eyelids I am extremely happy and this is the only mascara I will use from now on. It is so easy to use, removes easily and if I forget and rub my eye I don’t end up with panda eyes. Seriously try it you won’t be disappointed.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime Color Changing Makeup

I started using the Prime color changing makeup for mature skin about 1-2 months ago. I absolutely love it!! It gives me a beautiful color, but best of all, it leaves my skin soft with a glow that last all day. I will never go back to the old type makeup that left my skin dry and my wrinkles full of product. I have told so many of my friends about it, and now they also use and love it. I also use the mascara.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I gave up on mascara until I tried Priime

I didn’t wear mascara for 2years due to thin lashes. I ordered Prime and can’t believe the difference! It gave me fuller thicker lashes, and I’m obsessed with how great it looks I am more confident and I will not go out without makeup on! I also purchased eyeliner too. I love the different colors. I purchased mulberry mascara and brown eyeliner. I have green eyes so I bought the emerald mascara and the emerald eyeliner. I want to thank you for making me smile and look great again. The customer service is amazing! I am a customer for life now thanks to your customer service team.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order from them on April…

I placed an order from them on April 22nd. Received a conformation email on April 23 stating my order was shipped. APRIL 29TH IT IS STILL WAITING PICK UP, MEANING IT NEVER SHIPPED. I HAVE REQUESTED A REFUND AND TO CANCEL THE ORDER. I KEEP GEETING AUTOMATED RESPONSES. PRODUCTS ARE GOOD, BUT COMMUNICATION SND SHIPPING IS HORRIBLE. I AM NOT SURE I WOULD PURCHASE FROM THEM SGAIN.

29 April 2026
Unprompted review
Rated 3 out of 5 stars

Mulberry mascara and eyeliner

I purchased the Mulberry mascara and eyeliner. The mascara seemed quite dry. I ordered another tube and it was “lost in the mail.” A replacement was sent which I appreciated. The eyeliner pencil ran out so quickly though—- didn’t even last through a tube of mascara. Very disappointing for the price paid. I’ve never had eyeliner run out so quickly.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime Prometics tinted eyebrow gel- Ash Brown

I've had sparse brows for years and have tried many products with varying degrees of success. I decided to try Prime Prometics tinted eyebrow gel and am very happy with how easy it is to apply. The Ash Brown colour is perfect for me and gives me fuller, natural brows that don't look 'drawn on'. I'm very happy with it and will continue to use it.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

lash serum

I was dubious about the results of the lash serum but decided to give it a go. I had thin lashes, and a problem with lash full out before trying these products. Over the past few months,I have been happy to see my lashes actually appearing longer and more of them. In addition there was less lash loss. In conjunction with the mascara, which also makes my lashes appear longer, I feel more confident and youthful looking. This is only mascara I will now use. Delivery is prompt, despite coming from overseas.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Hesitantly ordered the mascara

Hesitantly ordered the mascara, having used different mascaras before, with all the promises that came with them. Well, color me surprised, when I used the Prime mascara for the first time. I tried it on before going to a volleyball game, and the gal sitting next to me ask if I’d had my lashes done. I showed her the tube of Prime, and she immediately ask where to get it. Since then, my daughter and another friend, have ordered it. I knew that I saw a difference, but wan’t sure that anyone else could. I’m loving it for its coverage, ease of use, and the beautiful definition it gives. Outstanding product!!

15 April 2026
Unprompted review

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