Prime Prometics Reviews 3,067

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Other companies should take notes…

Other companies should take notes on what customer service looks like.
I received my order well before it was estimated. The primer felt nice. Light, did what it’s supposed to do. The color changing foundation didn’t match well for me, but the formulation was good. Clearly a high quality product. When I contacted customer service (instructions nice and clear on the website) requesting their refund, I did not expect a response on a weekend. I got one. One question later, clarifying which items I would like refunded, and my refund was processed.
So not only are these excellent products, they truly feel like they’re for women over 25, and if they’re not quite right for you, the company stands by their policy. I will definitely explore other products.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

I love Prime Prometics

I love Prime Prometics. I struggled to find a mascara which didn’t smudge during the day Prime doesn’t. The eyeliner is gentle and has a fab range of colours. I LOVE Prime and have just started using the foundation and will be using nothing l other than Prime now!

3 May 2026
Unprompted review
Rated 2 out of 5 stars

I tried to leave a 2* review for the…

I tried to leave a 2* review for the color changing foundation. It does not last all day and starts sliding off.
I reviewed it twice and both times it says “review submitted” yet it is not showing on their website.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

81 Year Old's Positive Review

Having reached my 81st year in this life, I have tried most all beauty products available. I keep coming back to Prime. It's a product I can count on to give me the best results possible for my aging skin. I use the mascara, eye brow pencil, and most recently the concealer pencil the most. It's reassuring to find a great company I can trust to continue to deliver the best results for me.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

These products exceeded my…

These products exceeded my expectations. I am now using their mascara, eyeliner and color changing foundation. I was skeptical at first due to the price but as a 60 year old consumer it was well worth it. I feel very confident with these products & receive many compliments when using them.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Prime lash volumiser

After trying many mascara's over the years this is the ultimate. It lifts and separates my eyelashes perfectly. Great for all day wear and washed off great. Definitely recommend prime prometic to mascara. Takes a while to arrive but worth the wait.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Mascara lasted thru 2 funerals

I’m 62, and have always worn a full face of makeup, with a ton of black mascara. I’ve been looking for a more natural look, that actually lasts until I take it off, but waterproof is too harsh. I saw the claims and thought the price was right, so I went for it. It was EVERYTHING I expected, and more! My first time wearing it out, I went to TWO FUNERALS, and had literally NO SMUDGING! The only way you knew I had been crying, were my red eyes and nose, because my makeup stayed exactly where it went! 10 out of 10, will definitely recommend!!!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy in Canada

I have been using Prime's Color Changing Foundation for almost a year. I am 79 years old and have tried many different products was always unhappy with them. I couldn't seem to find one that matched my skin tone and didn't look too heavy when I used extra to try to cover the age spots on my face. Prime's product is so easy to apply and blends the different colors of skin on my face.
I also use the mascara. The brush is just the type of brush I couldn't find in the many different mascaras that I tried in the past. The mascara stays on all day and is very easy to remove with just water at the end of the day.
The brighteners glide on smoothly and give an instant lift to my eyes.
I have recommended these products to my 50 year old daughter who just loves it and uses them daily.
I recently purchased the foundation, makeup brush and mascara for my sister for her birthday. I missed putting her apartment number on the shipping address and the post office returned the parcel to your company. When I sent an email explaining the problem your customer service representative replied immediately (even though it was the weekend) and immediately sent a new bundle to my sister!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Prime Prometics is #1 For Me!

The product came within a week or so. I was VERY SKEPTICAL at first. But from the first time I used it I was SOLD! I rarely use foundation because I find it hard to get one to match my skin tone. This product glides on easily and blends flawlessly onto my skin. I just ordered the moisturizer, firming cream, mascara and two different shades of lip color. Exciting to find what may just be my “forever” make-up line. 🤗

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Paying To Return to the USA

I brought their products in good faith checking they were NOT made in China. When they arrived it had made in the PRC on the boxes. When questioned they said it was a China-based distribution facility.
Still not happy I asked for a refund, no problem. It has to be returned to the USA and tracked, will cost £20+. So beware.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Mascaras and eyeliners

Before that my eye have plm, sore and itch so I saw it, thought why not try so I have three different colours mascara also three colours eyeliner those is match colour that I been use it, love it and comfortable. But I wish there have a more different colours like royal, emerald else that would be great!.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Airbrushed primer, etc.

Airbrushed primer: so far, this primer is very good. I just received it and have used it a couple of times and my first initial thoughts were that I really liked this primer; easy to use, very complimentary and I feel that my face is not as oily as usual.
Mascara: these new shades are the bomb! I like all of them because they are so subtle; not in your face shades like other brands. To me, they each can replace the black shade.
Eyeliner: these shades are just as good as the mascara shades. All of them are wonderful and easy to use.
Matte eyeshadow: I simply love these because they are so easy to use, they have staying power and you just use a finger to pat and blend. One thing I have found and do not like with these is that at a point soon after using, the color stick is loose inside and has to be manually moved by hand up/down.
Foundation: both types of foundation are very good and I haven’t decided which one I like better so I have kept them both.
Makeup remover: so far this liquid has removed everything it’s supposed to.
Forever lip stain: I’ve ordered one of these and have not received as yet but am looking forward to receiving and hoping it will be as great as it looks.
Concealer: this pencil is very creamy and easy to use; I like it!
I like the lip oil, the eyebrow pencil, etc., and face creams. Thank you, Prime Prometics, for having such good products! Kathy Roberts

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Misleading and miscommunication

I cannot review the products since I did not receive it and perhaps won't ever get it. Placed and order 4/27, received confirmation email and shipment notification email, then today got SMS and email stated the following : "Your package could not be delivered. Our UniUni driver will return your package to a UniUni service point and we will send you another email when it is ready for pick up." All this is total misleading - no one attempted to deliver the order, I was at home the entire day; and pick up part is not even funny, pick up from where? Pick up was never mentioned when I placed this unfortunate order. Would NOT recommend to order from this company!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I am SO happy with my Prime products!!!!!

I am SO happy with my Prime products! This is the first time I’ve tried a tubing mascara and I love it! I have the mulberry PrimeLash mascara. It is easy to apply and lasts all day without annoying flakes. It isn’t as easy to remove as the company says. I find that if I just use my normal eye makeup removal oil, it is much easier and less messy to remove. I also just started wearing the PrimeEyes Glide eyeliner. I have it in smoky. It is amazing! I will never use another eyeliner again! It glides on and stays on! It doesn’t transfer to my upper lid area like my other eyeliners do. I honestly can’t say enough about this eyeliner!!! Worth every penny! Prime Prometics has another very satisfied customer!! Thank you!! A+++

1 May 2026
Unprompted review
Rated 5 out of 5 stars

So I never post reviews

So I never post reviews, but feel strongly enough about the product that I don’t have any hesitation. I purchased the foundation and mascara and really enjoying using makeup again. Foundation matches my skin perfectly. The mascara is old person fool proof. It stays put. I can’t wait for my next purchase.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Product & Company

Prime Prometics is such a wonderful company. I purchased the color changing foundation and immediately loved it. The coverage and the matching blows me away every single day. Every time I put it on I continue to be surprised that something that comes out of the bottle white completely goes on to completely match my skin tone.

After about a month I noticed that foundation was coming off after applying on things such as napkins, etc. I reached to customer service to ask for advise and received an answer well before the promised response time. I used the tips & tricks they outlined including making sure that I wash my brush more frequently and it resolved the problems.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I am really enjoying Prime Prometics…

I am really enjoying Prime Prometics products and their customer service is exceptional. I feel like the products are ideal for mature skin. The mascara is great - not clumpy and lasts until you take it off. Looking forward to trying even more of their products in the future.

13 April 2026
Unprompted review

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