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Smog-store.com Reviews 520

•
TrustScore 5 out of 5

4.9

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service, highlighting the smooth ordering process, fast delivery, and good communication. People are particularly happy with the product availability, especially for items not found in their own countries, and the reliable and quick shipping. The staff is often described as polite and helpful, contributing to a positive overall experience, with many expressing their intent to order again. However, some people mentioned experiencing delays with their orders, and a few received incorrect products. Despite these occasional issues, the company promptly resolved problems by sending the correct items or new parcels, maintaining a good service standard.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and... See more

Order

Customers consistently note positive experiences with order, highlighting a straightforward and quick... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases and... See more

Customer service

Customers had positive experiences with customer service, highlighting their responsiveness and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

Everything legit and fast! I used their website to buy Iqos Terea in France that were not available, and they sent it and delivery was fast, like 5 working days. Great communication too for the tea... See more

Company details

  1. Tobacco Shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Superb experience

Superb experience
Not only did it arrive super fast (3 days, Czech
Republic), but also the communication was very prompt, informative and friendly.
I'm happy that I can smoke again my favorite type of Heets, as they are no longer available in my country.
Will definitely order again!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

5 star review

5 star review
Great experience - very good customer service, quick to reply & order arrived within a business week. Happy customer!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Order arrived in less than 5 working days (Spain), and articles were as ordered and in perfect condition. Apart good support and fast response by email.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication. I'm finally getting my blue Terea in my country! I will order again! Thank you very much!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Very quick delivery, very friendly communication! Finally I could get other flavours than in Austria. Join your Shop next time!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, superfast delivery to Austria. It took only 6 days from order to delivery. Very friendly staff, almost like a family :-)

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Good experience!

I admit at first I was a bit skeptical about it butttt all good! Good and fast communication. Everything arrived fast and as I ordered.

3 June 2024
Unprompted review

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