Primalash Reviews 

690
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered from this company for about 4 years now since it very first started.. always very quick and helpful when ever there is an issue with order they sort it straight away no questions asked! Exactl... See more

Rated 2 out of 5 stars

I purchased the emerald mascara and was so excited to use it. Unfortunately there is nothing emerald about it at all , its very dull and more like a dark dirty green 😫 am So so disappointed as was e... See more

Rated 5 out of 5 stars

Super quick delivery, packaged safe and cosy in super cute, bubble packaging, to stop the lashes getting squidged on the way!! PHENOMINAL selection of lash styles, fantastically fluffy vegan range whi... See more

Company replied

Rated 5 out of 5 stars

Since qualifying to do make up 3 years ago I have always used Prima Lash for my strip lashes! I absolutely love them and all my clients compliment on how comfy they are to wear. They are so easy to... See more

Company details

  1. Fashion Accessories Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler

Written by the company

Welcome to PrimaLash.com, the UK’s largest independent lash brand. We have the biggest range of lashes with over 400 styles! At PrimaLash, we do things differently. We don’t up-sell cheaper products by paying celebrities to wear them. Instead, we are proud of our organic growth. The majority of new customers hear about us via word of mouth. We are proud of this ethos.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(690)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AFFORDABLE QUALITY LASHES!!

PrimaLash will always always be my go to lashes! Best quality, best service and they have the most amazing sales going on throughout the year. The mink range is my absolute favourite, will never stop ordering from here. <3

29 January 2022
Unprompted review
Rated 5 out of 5 stars

The best lashes..

I am a busy makeup artist and only use Primalashes. They have styles to suit every client and always come quickly. I choose the 5 packs as they are perfect for when I have weddings and saves alot of space in my kit.

17 January 2022
Unprompted review
Rated 5 out of 5 stars

I just love Prima Lashes

I just love Prima Lashes, my favourite is Sunkissed. They're are such good quality and look amazing on! My favourite lash company. Super fast delivery too!

12 January 2022
Unprompted review
Rated 5 out of 5 stars

10/10 my go-to lash shop x

Such a great brand to buy from, their lashes are always such amazing quality that I get several wears out of each pair! Everything comes packaged so gorgeously as well and super quick delivery. They also always have amazing discounts on. My go-to for lashes!

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, fast delivery and gorgeous products! Been using for over 5 years now and wouldn’t go anywhere else

27 December 2021
Unprompted review
Rated 5 out of 5 stars

Just brilliant!

I buy primalash for my daughter, and they’re just brilliant. I always order the mystery box, £25 for £86 worth of products and my daughter is never disappointed, everything she receives is great quality and variety. From ordering to receiving I just cannot fault primalash

26 December 2021
Unprompted review
Rated 5 out of 5 stars

Best strip lashes ever

Best strip lashes ever! I always use these for my clients I have been doing for years. Always amazing service definitely recommend

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Items never arrived

Items never arrived. I contacted customer services who told me to wait as it can take up to 10 working days to be delivered, it was already 11 working days at the time I sent the email. I was asked to contact again in a few more days. I have it a week and still nothing. I emailed again to request a refund which I got but they are refusing to refund the postage costs. This is the response I received

‘As stated on our website all shipping methods are non-refundable. The reason being we have fulfilled our needs by shipping the order, once orders have left our warehouse they are no longer under our control, we cannot take liability for actions made via royal mail.’

I understand shipping costs aren’t refunded if I receive the items and want to return them but to be charged for delivery for something I never received is unacceptable.

20 December 2021
Unprompted review

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