Prilla, Inc. Reviews 2,276

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the smooth and straightforward ordering process, highlighting the website's intuitive layout and ease of navigation. Many people appreciate the wide variety of products, brands, and flavors available, often noting the competitive pricing and value. The efficiency of the delivery service is also a common positive point, with many consumers receiving their orders in a timely manner. However, some customers experienced significant delays in shipping, with orders taking longer than expected to arrive or, in a few cases, some orders were not received. A small number of people also reported receiving incorrect products or products with short expiration dates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Product

Reviewers mention positive feedback about product. Many customers are satisfied with their purchases,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy online ordering... See more

Price

Customers generally express satisfaction with the pricing, often finding it better than competitors and... See more

Website

Clients share positive opinions on the website, finding it easy to navigate, well-laid out, and intuitive.... See more

Based on these reviews

Rated 4 out of 5 stars

I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more

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Rated 4 out of 5 stars

Many different strengths and flavors to choose from. Ordering was easy and straightforward. Website is nicely laid out. All products were packaged well.

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Rated 5 out of 5 stars

I have made two orders at the Prilla eCommerce site. I am switching from SNUS to straight nicotine and trying to find a sweet spot with the amount of Nicotine in the pouches from various brands. I am... See more

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Rated 5 out of 5 stars

Accurate and intuitive website. The discount page is front and center. Lots of options on the discount page. Order system was good and created no pain points for the buyer. Shipping took a few days, a... See more

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Rated 5 out of 5 stars

The company was happy to deal with a minor issue I had with shipping immediately and was more than fair meeting my problem. I recommend them to everyone I know that uses nicotine pouches. They’re all... See more

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Rated 5 out of 5 stars

I'm currently using Fre 15 MG pouches and I am looking forward to trying a different brand with better consistency with filling the pouches. Hopefully this new pouch will be better.

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Rated 5 out of 5 stars

Ordered at about 2 AM. Transaction is smooth prices are great and it is very cheap shipping options -Monday January 12th about 4 days later-haven’t received yet but I’m sure package will show this we... See more

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Rated 5 out of 5 stars

Super fast shipping and reasonable prices for on sale items that defray the cost of shipping. Wish they had the same wide selection that Snus.com has but know it's not Prilla's fault. Please find a... See more

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Rated 5 out of 5 stars

I usually order my nicotine pouches from Northerner but there was an error with the payment processing system. Which has never happened before. So I had to search for other reputable online retailers... See more

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Rated 5 out of 5 stars

Well...how fun to give compliments. From beginning to end of ordering, there were no problems. It was easy. I got my products. The order was filled accurately. The Price was good. The web-site... See more

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Rated 1 out of 5 stars

Stopped shipping to New Hampshire for no reason. Have a vague email from them about staying in compliance when i asked. Makes no sense. They seem to have been lobbied, perhaps by the convenience stor... See more

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Rated 1 out of 5 stars

First seemed to have lost order, customer service sketchy at best, after a few days CS number rerouted to gift center offering $100 Visa gift card after you pay a $4.95 activation fee. Finally, after... See more

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Rated 5 out of 5 stars

Great Customer Service! Why you ask, I've never had to contact them in over a year of using this company. Everything I've order has been sent to me and delivered in a timely manner.

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Rated 5 out of 5 stars

Prilla is a great place to purchase nicotine pouches. The variety, the pricing and the quick delivery options make this the best online place I have ever purchased pouches. The website is very user fr... See more

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Rated 5 out of 5 stars

Prilla was overall the easiest website I’ve used in a long time to order something. I recently found out that the other company I was purchasing from could no longer send to my zip code. But these g... See more

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Rated 1 out of 5 stars

Still waiting for shipment. Tracking only says “taking longer than expected “. No update. No idea where it’s at. Took an afternoon off from work because tracking notice gave a specific time frame for... See more

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Rated 5 out of 5 stars

Package came within the same week & was VERY fresh too! Was surprised because some other sites I’ve had to wait like a month or more, so I will definitely be coming back! Thank you guys

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Rated 5 out of 5 stars

I recieved my package sooner than I expected. I didn't have to pay duties and excess shipping like I have with other companies shipping out of Sweden. I love the product and the service!

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Rated 2 out of 5 stars

Spent over $300; waited 4 work days until it shipped (on a Saturday) with another 3+ days!of small parcel / slow ups ground transit and also with a spend that high, no free shipping! Repeat buyer for... See more

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Rated 5 out of 5 stars

The handling for shipping was indescribable. Almost instant! I am so happy! Their shipping options help them stand out and their nic variety rocks!

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Rated 5 out of 5 stars

I finally received my order. I'll give my verdict of the product after I try it. My only comment at this point is that delivery took longer than expected.

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Rated 5 out of 5 stars

Really like the NYKD fresh brewed coffee pouches, id prefer the 15 mg but only 12 mg was available, great place to buy with on time shipment thank you

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Rated 5 out of 5 stars

Fast shipping with a good price to your door, how could you go wrong. I'll be ordering again in the near future. Thank you and you definitely have a new customer!

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Rated 5 out of 5 stars

Didn't have the flavor of Velo I wanted (out of stock), but still a great website. Wish they did free shipping over a certain amount.

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Rated 5 out of 5 stars

I was looking for a less expensive alternative to nicotine pouches aside from the gas station. I found it here! Great platform and easy to use.

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Rated 2 out of 5 stars

I was charged but never received my order. It’s been sitting for over a week now now but hasn’t shipped. Customer service is responsive and working to resolve the issue. Will update review depending o... See more

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Rated 5 out of 5 stars

Very good and fast service on the website. I will leave another review once I have received the product. The price was WAY better than Nicokick that I have used in the past!

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Rated 5 out of 5 stars

awesome.. they ship to New Hampshire when other websites would not for some dumb reason. Quick order fill and shipping and good price.

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Rated 1 out of 5 stars

You order one thing... they send you a completely different product. Never know what you're going to get. Using this website is totally a gamble. You've been warned. 1/13/25: Replying to your co... See more

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Rated 5 out of 5 stars

No scam product. Arrival was as expected with mo delays. Package arrived secured and well wrapped. Will order again.

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Rated 4 out of 5 stars

fairly expedient in processing order and delivery of same. Although the price of product was not as reasonable as I would have expected.

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Rated 1 out of 5 stars

I’ve ordered numerous times from Prilla and now the shipping process is like repeatedly running into brick wall after brick wall. Delivery date has repeatedly been pushed back and now due to us not be... See more

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Rated 1 out of 5 stars

Ordered on Wednesday of last week? Have not been provided with a tracking number for my delivery. My american express payment is not pending anymore.These people have been paid and I don't even have... See more

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Rated 5 out of 5 stars

Ordering was easy with plenty of options to choose from. Just made my second order today and pleased with how fast the first order arrived.

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Rated 5 out of 5 stars

Easy to order, excellent price, order was filled quickly and shipping was also faster than estimated! Will order again.

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Rated 5 out of 5 stars

I had a great experience with Prilla. They have so many flavors and strengths to choose from. Their prices are very reasonable. I will continue to order with them.

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Rated 5 out of 5 stars

The company has great service and really good pricing. The website is really easy to use. I highly recommend others to purchase through Prilla.

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Rated 5 out of 5 stars

The Nicotine pouches were fresh, packed well for shipment and arrived promptly. Perfect transaction!

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Rated 5 out of 5 stars

So far, my experience is only via the website. That is great, easy to use ams packed with product options. My order is en route to my house via ups hoping for a clean, undamaged arrival 🤞👍

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Rated 5 out of 5 stars

very easy ordering process. Extremely prompt service. I ordered on a Wednesday & had product on Saturday

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Rated 5 out of 5 stars

I loved receiving my products at the great speed of shipment they were able to perform. Quality Zyn and many more brands at great prices.....

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Rated 4 out of 5 stars

Flat rate shipping is overpriced, taxed item when it's not required. Adult signature needed is a hassle.

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Rated 5 out of 5 stars

Excellent experience with Prilla. Fast shipping, great customer service, and a smooth ordering process. Couldn’t ask for more.

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Rated 1 out of 5 stars

So I have been using this site for 2 years, and recently placed an order but they charged me without delivering the product. I have reached out multiple times but their "AI assistant" keeps telling m... See more

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Rated 5 out of 5 stars

Fresh pouches arrive when they says they will . Great pricing ! Great experience!

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Rated 5 out of 5 stars

Im happy with the price and excited to sample a bunch of different brands, shipping was pretty quick

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Rated 5 out of 5 stars

Order was easy, value was great, only thing was the adult signature needed by ups. Not on prilla, but ups told me 9 to 11 a.m. and it got here at 6 in the evening. Killed my whole day waiting around... See more

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Rated 5 out of 5 stars

Received what I ordered as advertised. It’s hard to find Zyn Smooth in 3. My only complaint would be the price. Would expect to pay a little less for volume online.

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Rated 2 out of 5 stars

I had sent my order back because I was missing half my order and this was in February it is now March and I never got my refund back. It shows it was sent back to the warehouse on March 4 it is alread... See more

Company replied


Company details

Written by the company

Order nicotine pouches online at Prilla.com


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Fantastic product

Fantastic product, quick shipping.

3 March 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Christopher,

Thank you for the great feedback! We’re so glad you’re happy with the product and quick shipping. We truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Good good good

22 August 2025
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Ben,

Thank you so much! We’re glad you had a good experience and truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Good Product with Fast Shipping

The Nicotine pouches were fresh, packed well for shipment and arrived promptly. Perfect transaction!

10 November 2025
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Ari,

We're happy to hear that you received your nicotine pouches promptly and in excellent condition! We appreciate your perfect transaction feedback and your time.

All the best,
Prilla Team

Rated 5 out of 5 stars

Product as described

Product as described. Fair price and quick shipping!

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

Thank you for the great feedback! We’re glad everything arrived as expected and that you were happy with the price and shipping. We truly appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

I was looking for a less expensive…

I was looking for a less expensive alternative to nicotine pouches aside from the gas station. I found it here! Great platform and easy to use.

25 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello David,

Thanks so much for the great feedback! We’re glad you found a more affordable option and that the platform was easy to use. We really appreciate your support!

All the best,
Prilla Team

Rated 5 out of 5 stars

Great prices

Great prices. Shipping is a little high. But if you buy enough it equals out. Love the variety of products

17 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Rocky,

Thank you so much for your feedback! We’re glad you’re enjoying our pricing and the wide variety of products we offer. We appreciate your thoughts on shipping, and we’re happy to hear it balances out when stocking up. Thanks again for your support—we hope to see you back soon!

All the best,
Prilla Team

Rated 5 out of 5 stars

Great Purchasing Experience - which ALL CONSUMERS LIVE FOR

Well...how fun to give compliments. From beginning to end of ordering, there were no problems. It was easy. I got my products. The order was filled accurately. The Price was good. The web-site I ordered from was not confusing. They give good enough descriptions to make choices.

Thanks for good work

16 February 2026
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Reply from Prilla, Inc.

Hello David,

Thank you so much for the wonderful feedback! We’re thrilled to hear everything—from ordering to delivery—went smoothly and that you found the site easy to use. We truly appreciate your support and kind words!

All the best,
Prilla Support

Rated 1 out of 5 stars

Order rescheduled/delayed at My expense!

My first delivery has been Most disappointing! Even though I left explicit instructions for delivery, including address, gate code ect...My order has been rescheduled. I paid for expedited delivery and am therefore requesting a full refund for my delivery charges. Otherwise, I will Not be placing any additional orders with Prilla for future products!!

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Dan,

We’re very sorry for the delivery issues and understand your frustration, especially after paying for expedited shipping. Please reach out to our support team at contact@prilla.com with your order details so we can review this and assist you further.

All the best,
Prilla Support

Rated 5 out of 5 stars

The company was happy to deal with a…

The company was happy to deal with a minor issue I had with shipping immediately and was more than fair meeting my problem. I recommend them to everyone I know that uses nicotine pouches. They’re all around an awesome company

12 February 2026
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Reply from Prilla, Inc.

Hello Bryant,

Thank you so much for the kind words and recommendation! We’re glad we could quickly resolve the issue and truly appreciate your support. It means a lot to us!

All the best,
Mary, Prilla Support

Rated 2 out of 5 stars

Delivery took two weeks

Delivery took two weeks. No way to track the progress of your order and expected delivery date.

11 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello John,

We’re sorry for the delay and the lack of tracking updates—that’s definitely frustrating. We appreciate you sharing your feedback and will use it to improve the experience moving forward.

If you need any assistance, please do not hesitate to rech out our support team at contact@prilla.com.

All the best,
Prilla Support

Rated 5 out of 5 stars

Amazing product

The price was right, the product is banging, and the shipping was not a crazy amount of time at all! Thank you Prilla!!

12 February 2026
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Reply from Prilla, Inc.

Hello ISabel,

Thank you so much! We’re thrilled you loved the product, pricing, and shipping. We really appreciate the support—thanks for choosing Prilla! 🙌

All the best,
Prilla Support

Rated 5 out of 5 stars

I LOVE PRILLA

I love prilla they have a wide selection of pouches from different brands their shipping is super slow takes like 3 to 4 days just for your item to ship but they only use UPS which is awesome because they are reliable unlike USPS their prices are unbeatable im in the airforce so nicotine is essential if you need pouches check prilla out ive been a customer for about a year now

17 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

Thank you so much for the detailed feedback and for being a loyal customer! We’re glad you enjoy our selection, pricing, and reliable UPS shipping. We appreciate your patience during processing and truly value your support—thank you for choosing Prilla!

All the best,
Prilla Support

Rated 5 out of 5 stars

One stop shop for everything you need

Found everything I needed. It all shipped quick definitely will be back

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Matthew,

Hello,

That’s great to hear—thank you so much for the kind words! We’re really glad everything arrived quickly and that you had a smooth experience.

We truly appreciate your support and look forward to having you back again soon. If you ever need anything, we’re always happy to help.

All the best,
Mary, Prilla Support

Rated 5 out of 5 stars

Very happy with this company they…

Very happy with this company they always have what I need in stock . They have very fast shipping,

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Steven,

Thank you so much for the kind words! We’re glad to hear we had what you needed in stock and that shipping was fast. We truly appreciate your support!

All the best,
Mary, Prilla Support

Rated 3 out of 5 stars

Prices are trending higher

Prices are trending higher, lower customer shipping option has been eliminated and product availability is reduced

18 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

Thank you for sharing your feedback. We understand your concerns regarding pricing, shipping options, and availability. We’re always working to improve our service and truly appreciate you taking the time to let us know.

All the best,
Mary, Prilla Support

Rated 5 out of 5 stars

Excellent experience with Prilla

Excellent experience with Prilla. Fast shipping, great customer service, and a smooth ordering process. Couldn’t ask for more.

29 January 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Dan,

We're happy to hear that you had such a great experience! It's wonderful to know that you found our shipping fast, our service helpful, and the ordering process smooth. Thanks for your positive feedback!

All the best,
Mary, Prilla Support

Rated 4 out of 5 stars

Shipping and insurance charges…

Shipping and insurance charges excessive. I'd forgotten, will continue to search for more economical alternatives.

5 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello,

Thank you for sharing your feedback. We understand your concerns about shipping and insurance costs and appreciate you taking the time to let us know.

If you need any assistance, please do not hesitate to reach out!

All the best,
Mary, Prilla Support

Rated 1 out of 5 stars

Super slow shipping.

When I made my order, it said I would have my pouches in four days. It’s been five or six days and they’re saying it’s gonna be about four more, I’m very dissatisfied with the shipping time.

12 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Michael,

We regret that the delivery of your pouches is delayed. We know you were expecting them sooner, and we appreciate you bringing this to our attention. We'll review our shipping process.

If you need any assistance, please do not hesitate to reach out!

All the best,
Mary, Prilla Support

Rated 5 out of 5 stars

The best place to get all your needs

The best place to get all your needs

7 January 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Marty,

We're glad you find everything you need here. Thank you for your positive feedback; we appreciate it a lot!

All the best,
Mary, Prilla Support

Rated 5 out of 5 stars

Great customer service

Emailed a question and they responded back very quickly. Thank you. Great customer service

12 February 2026
Prilla, Inc. logo

Reply from Prilla, Inc.

Hello Robert,

We are happy to hear that you received a prompt response to your question! We appreciate your positive feedback and are glad we could provide great customer service.

All the best,
Mary, Prilla Support

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