Prickle Reviews 

2,572
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the plants received, often noting they look even better than pictured and thrive after delivery. The plants are frequently described as arriving in perfect condition due to professional, careful, and often recyclable packaging. Many reviewers highlight the quick and efficient delivery service, along with fair and reasonable pricing for the wide selection of products available. However, some customers reported issues with plants arriving damaged, such as broken pots or leaves, or soil spilled due to packaging that was sometimes lacking. A few people also experienced problems with lost orders and a lack of communication or response when trying to resolve these specific issues.

What people talk about most

Product

Customers generally report positive experiences with the product, praising the quality, health, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent condition and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the quick delivery times and... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be fair, good, and even a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prickle Plants is a wonderful mail order houseplant seller. The excellent website shows clear pictures of all the plants and let's you choose plants for all possible rooms and conditions. My most rece... See more

Rated 5 out of 5 stars

My large plant is brilliant, arrived in great condition and easy to see the quality and care it had been given. It’s already growing more leaves. Very good customer service too. Would recommend

Rated 5 out of 5 stars

I am really pleased with the quality of my plants. They arrived in perfect condition and extremely well packaged which doesn’t always happen with some other companies. Definitely five star service!

Rated 5 out of 5 stars

Ordered 3 plants and all arrived super quick and in perfect condition. You could see the care that had been taken to carefully package the plants. I have ordered plants from other companies and they h... See more


Company details

  1. Garden Center

Written by the company

From our greenhouse to your home, explore the world of indoor plants at Prickle! 🌱Discover our tried and tested selection of pots, tools and accessories; everything you need to grow that corner jungle you have always dreamed of 🪴 We will help you create your very own relaxing, peaceful, green oasis – no matter how crazy the world around you may be 🌵


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(2,572)

772 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prickle plants

Ordered from this company due to reviews and glad I did , fast delivery well packaged kept updated, I brought for gifts and they were very happy with the plants said they were beautiful

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience, easy to use website. Plants were delivered on time by DX couriers and were well packaged so no damage happened.

3 May 2026
Rated 3 out of 5 stars

A bit disappointed

I ordered 2 outdoor plants for my Father's birthday.
I looked really carefully at the description and it didn't say anywhere that the pots shown in the photos were not included. So I come to the conclusion that the pots were included in the price.
So when they arrived I was disappointed.
I emailed (filled out the form on the website) on the same day which was Tues 5th and I've had no response.
I'm only writing this review now, as I had an email come through about doing a review.

5 May 2026
Unprompted review
Prickle logo

Reply from Prickle

Hi Sarah,

Thank you for taking the time to leave your review. I’m really sorry to hear that you were disappointed when the plants arrived, especially as they were intended as a gift for your father, that’s understandably frustrating.

I’ve checked our system, and we received your email on the 5th of May at 14:37pm, and our team replied at 15:09pm the same day. In our response, we confirmed that the decorative pots shown in the photos aren’t included. The listing does advise of the nursery pot size, and any decorative pots are sold separately, but I appreciate how the images may have led to a different expectation.

I’m sorry that this wasn’t clearer at the time of ordering, and I completely understand why this felt disappointing. If there’s anything further you’d like us to look into, please feel free to contact us at contact@prickleplants.co.uk and we’ll be happy to help.

Kind regards,
Emily

Rated 5 out of 5 stars

Quick delivery

Ordered on Bank Holiday Monday, arrived less than 48 hours later beautifully packaged. My large monstera is stunning. Thanks for a brilliant service!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I’ve bought plants from this company over the last few years . From ‘little ‘ ones to full grown . Delighted with them all . Great customer service and healthy plants every time .

29 April 2026
Rated 2 out of 5 stars

Disappointing

The first package got damaged in transit, customer service reordered promptly so that was a plus.
The plants themselves have been batch grown, the ferns, peace lilies and spider plants roots were so compacted and knotted that water wasn’t reaching the plant. I had spend hours pulling apart and repotting. One of the ferns is touch and go as to whether it survives.

16 March 2026
Prickle logo

Reply from Prickle

Hi Ryan,

Thank you for taking the time to share your feedback. I’m really sorry to hear that, although your replacement order was sent promptly, the condition of the plants hasn’t met your expectations, that’s understandably disappointing, especially after the first parcel was damaged in transit.

We haven’t received any correspondence regarding any issues with the condition of the replacement plants, so we haven’t had the opportunity to look into this or offer any support. The concerns you’ve described are absolutely something we would want to help with.

Please contact us directly so we can review this properly and discuss the best way forward for you. Our team will be more than happy to assist.

You can reach us at contact@prickleplants.co.uk

Kind regards,
Emily

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