I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prezzee UK
Hi Lisa,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very helpful guy,polite,hope all your …
Very helpful guy,polite,hope all your staff on prezzie helpline are has nice has Zach Mohamed.
3 April 2026
Unprompted review
Reply from Prezzee UK
Hi Linda,
Thank you so much for the compliment about Zach!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Helped me immediately
3 April 2026
Unprompted review
Reply from Prezzee UK
Hi Joan
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Helped by Maged
Helped by Maged. Patient and professional. Friendly service thank you
3 April 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you so much for the compliment about Maged!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great customer service from…
Great customer service from Angel.Helped with my query quickly and solved my issue promptly.
2 April 2026
Unprompted review
Reply from Prezzee UK
Hi,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Amazing customer service from Maged
Amazing customer service from Maged , very impressed how quick my voucher problem was resolved.
Thank you
2 April 2026
Unprompted review
Reply from Prezzee UK
Hi Dee Dee,
Thank you so much for the compliment about Maged!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie was a great help new what she…
Jessie was a great help new what she was doing in a fast time great service
2 April 2026
Unprompted review
Reply from Prezzee UK
Hi, Kerry! Thank you for your feedback! We're delighted to hear that Jessie provided you with great service and efficient assistance. We'll be sure to pass along your kind words to her. If there's anything else you need, feel free to reach out.
A Frustrating and Misleading Experience
I’ve encountered numerous issues with this company’s questionable business model. First, it wasn’t made clear at the point of purchase that recipients of the gift must go through a lengthy process just to use it—providing personal details, creating accounts, and navigating several verification steps. This defeats the purpose of a “simple gift” and creates unnecessary hassle, especially for less tech-savvy users.
The value system itself is also poorly designed. Most users cannot spend the exact amount on the gift card—either leaving small sums unused or having to pay extra out of pocket. When you think about it, all those unspent bits of “change” across many users likely amount to a tidy profit for the company.
On top of that, the small print reveals frustrating restrictions. Some cards can’t be used for certain products, and in other cases, they’re valid only in physical stores rather than online—something you may discover only after it’s too late.
Customer service is another mixed bag. The chatbot is unhelpful unless you word your issue just right, and even when you manage to request a refund, expect delays of several days before seeing your money back.
And I have yet to mention the privacy issues with this company as it took very long time to close my account and get them confirmed they have deleted my private information from their data collection.
While the idea of sending groceries or essentials as a gift is commendable—particularly for those in need—this business model seems designed more to profit from confusion and leftover balances than to provide a smooth, user-friendly service. I would not recommend using it, especially for elderly or younger recipients. Sending money directly remains a much simpler and fairer alternative.
1 April 2026
Unprompted review
Reply from Prezzee UK
Hi HL,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
I wasted hours trying to login
I wasted hours trying to login, I wasn’t able too. I couldn’t login to my account because I have a new number and I can’t change to my new number because they send Security code to your number so you can login. I Reached out for help and I wasn’t able to get the hell because I still can’t login. Not happy at all
31 March 2026
Unprompted review
Reply from Prezzee UK
Hello there,
We are reaching out regarding your recent interaction with Prezzee.
If you are still experiencing any difficulties with Security Codes please reach out to us.
If you have a moment, we would greatly appreciate it if you could revisit your review and provide an update based on your current experience.
Your updated feedback will not only help us better understand your needs and preferences but also assist other customers in making informed decisions about our products.
Thank you!
The second attempt was successful
My first attempt to have a conversation about my issue with accessing my e-gift card was disappointing, hence the 4 stars. The second time I spoke to a customer agent - Heddah sorted out my issue very quickly. She understood my problem and was very quick at rectifying the issue. 5 stars ⭐️ for Heddah
30 March 2026
Unprompted review
Reply from Prezzee UK
Hi Deborah,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I had an issue with a gift card that…
I had an issue with a gift card that would not open & the chat bot later informed me it was redeemed, although it hadn't. I was then referred to Habiba and within minutes I had been sent a new link with the card. Thank you so much for yor fantastic customer service.
30 March 2026
Unprompted review
Reply from Prezzee UK
Hi Victoria,
Thank you so much for the compliment about Habiba!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great service
Fast and experienced help from Mary.
My issue was solved and no messing around or made to feel like I was wasting Mary’s time.
Thank you
28 March 2026
Unprompted review
Reply from Prezzee UK
Hi Emma,
Thank you so much for the compliment about Mary!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Excellent customer service
Heddah was fantastic customer service was first class from her
29 March 2026
Unprompted review
Reply from Prezzee UK
Hi Elizabeth,
Thank you so much for the compliment about Heddah! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was helped by Jin who answered my…
I was helped by Jin who answered my question and immediately rectifying a minor issue I had with s professional & easy answer
29 March 2026
Unprompted review
Reply from Prezzee UK
Hi Jhoe,
Thank you so much for the compliment about Jin.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jin was very helpful and kind.
29 March 2026
Unprompted review
Reply from Prezzee UK
Hi Kirtee,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Gift card problem solved
Gift card problem resolved very quickly, very impressed with the service that I received. Excellent
27 March 2026
Unprompted review
Reply from Prezzee UK
Hi Moira, thank you for your kind feedback! We're delighted to hear that your gift card issue was resolved quickly and that you were impressed with the service you received. Providing efficient and helpful support is always our goal, and we truly appreciate you taking the time to share your experience.
Had a problem opening a egift card but…
Had a problem opening a egift card but Zach helped me class A+guy knew how to solve the problem took no time at all
29 March 2026
Unprompted review
Reply from Prezzee UK
Hi Dianne, thank you for sharing your experience! We’re glad to hear that Zach was able to jump in and resolve the issue with your eGift card so quickly. Providing fast and knowledgeable support is exactly what we strive for, and it’s great to know Zach delivered a Class A experience. We’ll be sure to pass along your kind words to him!
Marco was quick efficient and friendly
Marco was quick efficient and friendly, Great customer service. Thankyou for your help.
28 March 2026
Unprompted review
Reply from Prezzee UK
Hi Sam, thank you for your kind feedback! We’re delighted to hear that Marco provided quick, efficient, and friendly support. We’ll be sure to share your appreciation with him.
Thank you Zach for sorting my problem…
Thank you Zach for sorting my problem today, really appreciate your help
28 March 2026
Unprompted review
Reply from Prezzee UK
Hi Susan,
Thank you so much for the compliment about Zach!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Angel was very helpful
Angel was amazing and solved the problem I had. Well done Angel for making my experience so easy
28 March 2026
Unprompted review
Reply from Prezzee UK
Hi Fran,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.