Prettylittlecosmetics Reviews 

great tan, thank you !

Js been in Primark and got this tan looks amazing and I hope it is absolutely so greatful thank you girls xx

Really good tan , goes on so smoothly and excellent quality

Really nice tan goes on smoothly and doesn’t go patchy

Like other customers, I too was being defrauded. I tried to reach you for weeks after my first order. And yes, I wrote both email and DM. My first email was answered saying it was being checked. I never got an answer after that. As a last resort, I wrote it in the comments on Instagram. I sent almost dozens of messages. Then suddenly my messages started disappearing. I couldn't see my comments from another account. I'm sure you've seen all of these messages. Because you made a statement in your Instagram story such as please let's not be rude. But still I haven't received any response from anywhere. When I continued to comment, you wrote 'Ok' and added an emoji to one of them and deleted your own message. Finally, we contacted a lawyer and sent an e-mail about starting legal proceedings. A few days later I received the products. It is obvious that this was done on purpose. If it's coming so fast, why are you waiting? (The products arrived missing but I didn’t want to deal with it any further) Also, everyone suffers from the same situation. For another user, you wrote ‘If you were so desperate for your question to be answered you could of simply sent an email’. Yes, I wrote it and what happened? You say don’t make false and fake accusations. I hope you don’t write the same thing to me. Because I tried for months. However, the products that arrived were good. If you do not want to leave doubts in people's minds, please do not ship late and respond to messages.

Absolute horrendous company to use. Avoid at all cost! Scammer

Noticed the company deletes instagram comments when asking questions about the product. Got through to the website to place an order and then decided to check reviews - I generally disapprove of company’s deleting questions, I don’t mind if they miss comments I get it that happens, but I’ve tried contacting them in several ways, multiple times, and not only did I not receive a response, but my comments were DELETED!! If my comments are being deleted, I presume it is because they are attempting to conceal the answer and/or trying to prevent other customers from having the same question. Regardless, I do not appreciate being ignored, and I appreciate even less being silenced. Anywho, I found my answer here.

For reference - the question I’ve been asking over the course of the past few months (very politely) was what the general lifespan of their glitters is. Ie, how long are they usable before they dry out. I take the deletion of my comments (yes, I went back and checked my entire activity history) repeatedly would indicate that they sadly do not last long. It’s a valid question when they’re selling mega sized pans… would be a valid question even if they were not. Call me crazy, but in my opinion the large pans would be indicative of a relatively long shelf life. I suppose not. Please note I’ve searched the website and this information is absolutely nowhere to be found.

If the brand owner feels so inclined as to enlighten me on why these comments are deleted, I’d be open to changing my review. Please note if you read other reviews you will see that apparently many comments get deleted. Funny how they can delete comments in a split second but cannot respond to emails or DMs for months (if ever). Anywho, truly the only explanation I can think of is simply that the glitters dry out more quickly than they care for customers to know.

I’ve never seen such hostility from a brand owner as I’ve seen in these comments. It is extremely unprofessional and as a business woman myself with my own small business in addition to my corporate job, I would absolutely never treat a customer (many customers, in this instance) this way. I truly do think their products are beautiful but cannot support this behavior. Plus, apparently they don’t last very long. Yikes.

Bought a make your own palette back in December. I only had a dispatch confirmation after I'd emailed to ask what was happening with my order after 3 weeks.
It finally arrived and the packaging for the pans weren't even the ones shown on Instagram, see through packets that most of the product had gotten squashed on.
After wiping most of the product back in with my finger I realised that two of the colours weren't what I ordered.
Easy mistake to make, it was a busy time of the year.
I emailed and got a response which was a refund or the colours sending out. I opted for a refund for the two pans as I was most likely going to order again and I could get the colours I wanted and even more.
Almost a month later and more than three attempts to contact I ended up going to my bank.
Only then did I have responses to my emails trying to bully and scare me saying they were going to file a dispute.
Obviously they had no leg to stand on as I'd given all the information correctly with proof to my bank.
I only ordered after waiting a long time and one of the girls I knew featured on a video they posted. I was excited but was exceptionally dissapointed with order.
The colours were poorly mixed also.

I was super excited to order this makeup, as it looked absolutely beautiful. Sadly, it never arrived. I got an email saying I received a refund, which was weird because they never gave a reason why they weren't able to send me the products I'd spent a long time picking out- felt like a heap of time wasted there.
Worst of all, I never got a refund either. I sent them an email asking about it, plus a message on Instagram, but they never replied.

Item took a while to ship so I emailed in to get it sent. I received a reply where they said it would be shipped and arrive by a certain day which it didn’t and on the shipping label it hadn’t even been sent to arrive by the date they told me (it was PLC fault not Royal Mail).

Once the palette did eventually arrive I realised that 6/9 shade were not the ones I ordered. I have been emailing them for almost a month with photo evidence and I have not received any help whatsoever. I would appreciate receiving the products I have paid for. At this point it just seems like a scam as the customer service has not made any attempt to resolve my issue but have happily taken my money.

Customer service has been terrible, waited over a month for the order in the first place and half was incorrect. Then was told I’d be sent a replacement, and it has been another month and no responses via email. In that time, the rest of the glitters have dried and crumbled and are no longer useable.

PLEASE DO NOT BUY FROM THIS COMPANY. WORST CUSTOMER SERVICES THEY NEVER ANSWER.I WOULD RATE A 0 BUT I CANT

Ladies! I love the products. But I waited a month for my order to arrive :-( then when I got it - 2 of 4 items was missing from the order (the flat brush and a chrome liquid eyeshadow)
I have emailed twice and are getting no answer…. Please - it is not okay.

HORRIBLE, HORRIBLE, HORRIBLE BUYER BE WARE!!! To start I made my purchase at the beginning of December, order the customisable palate, ordering 9 shades and their flat brush... they use the slowest carrier service ever. Finally get my package 2 days before Christmas excited for my gift to self, to find I had a couple of the same colors and no brush. I immediately send a email and a picture to show these colors aren't as vibrant and received as the same colors, they also aren't as vibrant as seen on the site or Instagram. They respond a couple days later (being understanding due to the holiday.) When they respond back they apologized and asked if I wanted a refund or the correct merchandise I said my correct merchandise, I said the merchandise. It's now 1/19/24, still no replacement products and the communication is poor, when they do respond they act as if your bothering them when you (meaning them) have my money and I don't have what I've paid for. I keep asking for a tracking number so I no longer have to deal with them still haven't received it. It's simple right if you've sent something provide proof. This company is a sham, I'm also going on every complaint site and the BBB. As a business owner my self... your only as good as your last happiest customer and they are horrible.... Do your research there are other companies you can spend your money with.

MY ORIGINAL REVIEW WAS DELETED!

Do not EVER order from this company. The glitter is SO overpriced and cheaply made. I ordered a custom 9 palette with the application brush. 3 of the pallets were broken and the brush was not included.

But sadly that’s not even what bothers me HAHA

I waited WEEKS for an update on shipping. I emailed them numerous times, sent them so many IG messages and then finally contacted my bank. But, I kept sending PLC emails and IG messages hoping to get a response. Eventually, I started spam commenting on their IG posts because I didn’t know what else to do. And hey, guess what?! It worked. I got a (nasty) response through DMs.

Their response and how I was treated was SO AWFUL! They gaslighted me, straight up lied, laughed at me, told me they’d dispute my bank, etc. They sent screenshots of emails that were sent to my “spam”… but I never received those emails and I told them that immediately. But they didn’t listen. They didn’t care or even try to understand at all. It was just all my fault 🤗

Here’s their response to me through IG DMs to give you an idea of how this company treats their customers. This is after I sent numerous emails, 9 DMs and finally made many public comments.

PLC: “Hi, can you please check your spam mail as you’ve been sent a number of emails.”

ME: “I need the tracking number. I have sent multiple emails and have not received a response, so no… I have not been sent “a number of emails”

PLC: “Yes you have. Your tracking number has been sent to your email. You’ve been sent over 4 emails in total.”

ME: “This has been an awful experience and y’all have terrible customer service. I will not be buying from you again and have reported y’all to my bank”

PLC: “How is the customer service terrible when you have failed to check your spam mail? Glad we sent your order tracked so we can dispute this with the bank because that is extremely fair if you failed to check your spam box.“

(PLC then sends a few screenshots of email delivery - but like I told them to begin with, I DID NOT RECEIVE THEM. Not my problem y’all bounce! I’m in SaaS sales so I know how that works and how to check my spam)

PLC: “You need to check your spam box and can’t blame a company for “terrible service” when you have failed to check your junk mail.”

ME: “ Are you seriously going to argue with me right now? I emailed y’all weeks ago and have sent numerous DMs. It took me publicly commenting on your page to get a response. It IS terrible customer service because of that. And also for how you’re handing this situation right now. And never have I ordered from somewhere that makes me pay for the tracking number 😂 No more needs to be said. I’m done with y’all. Have a good day“)

PLC: “ No it didn’t take for you to comment. We have been going through dm’s and yours just came through again. Definitely not terrible customer service but you’ve got tracking details and clearly you can see your emails have been replied too. We’ll deal with your bank once it comes through to us. Well when you order from the UK tracking systems are a little different 😂 not everywhere is the same. Have a lovely day 💕”

🫠 🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠

The package finally arrived after a couple weeks so I called my bank to cancel the dispute, even though my order was all kinds of wrong and my experience was terrible.

I didn’t even care to ask for a refund. Dealing with them is a nightmare. Basically I paid $60 to avoid them HAHA

So unprofessional, stuck up, unhelpful and egotistical. Mean girl company.

Respect yourself and just stay away 🫶

Update:
1- glitter/product is 10/10 ❤️ gorgeous, applies as shown, 100% would buy again
2- customer service is 3/10 💔 somehow mad at me for their mistake, sound young, needs more work on problem-solving

OP:
Super annoyed that I’m getting zero responses from the company. I got sent the wrong palette and they said they’d send the correct one but it’s been almost a month and no item. No tracking. No confirmation it was sent. Like, I don’t understand how I get an answer. I emailed Monday, waited until Friday morning to email again… I’m so disappointed. Would change review if I could just get an answer! The products are awesome… which is why I’m so sad.

Edit: the reason for the review was to get action. There is no email ladies. I’ve checked every possible folder. I’ve replied yet again to the original email where you said you’d ship the correct palette. I love this company. I’m just not pleased with what’s happening. Please rectify the situation otherwise the 2* for being able to contact/receive replies will stay. It’s fair when I haven’t received a product since you said you’d ship it Dec 20th/23.

I was actually very surprised to have received my order from dec. 15th. I didn't read all the bad reviews beforehand, so I was a bit nervous about it after I already ordered. Today I received my palette and there are a few things to be said. I ordered a palette of 9 shades I customized myself and a brush. Unfortunately I only received 8 shades and they also forgot the brush. Another thing is that the glitters were a bit cracked and smudged on the plastic package, which was unfortunate. However, I'm actually quite happy with the quality of the glitters so far (haven't tried them on yet). You may need a big scoop to make it completely opaque. You have to be careful though and not hold them upside down by mistake, because they're quite lumpy and loose and may fall out (happened to me). 

I just mailed the customer support about the missing products, so I will wait patiently for a response, I and might even come back to give them a higher rating if handled appropriately:). 

So in my opinion: yes, the brand is real, the glitters are quite similar (not every colour is exactly the same) to the colours presented online.

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Update 10-1-24:
I've received a very fast response which said that I may choose between receiving the missing products or a refund. I chose the first option, so now we will wait.

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Update 24-03-24

I haven't received my missing products, as predicted by many other reviewers. I've used the glitters in the mean time and honestly, it's not worth the money. It's impossible to transport since the glitter falls out and get mixed up. It stays on pretty okay and looks good, but it's just not worth the headache.

I ordered in November and it shipped December 3rd. I still haven't received it. Customer email support was replying back to me at first, saying "I would definitely get it the following week" but that was 1 week ago and still no. Customer support is now not replying to me. It's been more than a month since I placed my order. I guess I'll see if I even receive it, I was looking forward to the chunky pallette.
Came to edit with an update: I did finally receive it after trying to get a refund. I had to go through my bank since customer support ignored me for weeks. When they finally replied, they said "if I wanted a refund I should have just asked and didn't have to go through my bank." They were rude and I told them I had asked for a refund several times with no reply. So- order was 2 months late, they are rude, I won't be ordering from them again unfortunately.

* update* i have now sent a further email after still not hearing back, and after submitting my information and order number here. 09/01
I ordered two glitters and a body pigment in august, the order initially was about three weeks late, when I tried to contact them to find out where my order was, didn’t receive a reply. When the order turned up, it was missing the body pigment. (The glitters are really nice but definitely not worth it for the experience I’ve had) I reached out and did receive a quick response apologising and offering a refund or to send the missing item, I asked them to re-send the missing item. It never turned up. I’ve emailed again…to now ask for a refund for the body pigment on the 17/12 and have heard nothing, even though they have an auto response saying they’ll reply in three days…
Order #3661