Never got my purchase and customer service is the same generic email at every response. Buyer beware of this scam
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Arrived but transported in card so soaked through! Great for environment, not for UK weather. Answered first email and promised a replacement but never sent it out and it took 3 ignored emails to r... See more
Company replied
The product itself was lovely, however it arrived in a damaged box leaving the gift wrap exposed, which given how much it costs a sheet, I thought was poor. I emailed the company telling them that th... See more
Company replied
Absolute joke off a company. Paid £7.95 for 70cm piece of wrapping paper. Website advertised it as a large 1-3 sheets of paper. Absolute rip off all because you can put a message on the paper. Avoid s... See more
Company replied
Company details
Information provided by various external sources
We hope you had some fun creating your wrapping paper? It's amazing what you can say in 60 characters isn't it? You may already know, Pretty Gifted wrapping paper is made in Cheshire (UK) by Cath, Steve and sometimes even David (the boss and technical guru!). They have covered the world to source the finest papers & metallic foil finishes to make our products the best, and in turn, make your gifts really stand out. All Pretty Gifted wrapping papers are fully recyclable (just remove sellotape, tags, bows etc before putting into the recycling bin.) We'd love your feedback, so that other customers can hear what you think! Love, Team PG xx
Contact info
Momentum House, WA3 2BP, Warrington, United Kingdom
- 0330 311 1010
- vic@prettygifted.co.uk
- prettygifted.co.uk
2.1
Poor
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very happy with purchase
Very happy with purchase . Wrapping paper good quality and liked the labels and metallic pen that came with it . Would highly recommend.
11 January 2021
Reply from Pretty Gifted
Thanks so much for your lovely review Caroline, Team PG x
Most beautiful paper I’ve ever bought
Most beautiful paper I’ve ever bought, would definitely be a returning customer absolutely perfect.
11 January 2021
Reply from Pretty Gifted
We’re so pleased you love it! Thank you for your wonderful review, Team PG x
Perfect for making that special gift awesome!
Wanted to make a 40th birthday gift look really special and found Pretty Gifted when searching for gift wrap. Easy to use site with a good choice of colours, foils, fonts and icons, so was really able to personalise the wrapping and the addition of a gorgeous bow made it look great. The gift was received and the look of "awesome" on birthday girl's face was well worth the extra spent on wrapping it so deliciously. Perhaps my only criticism is that only the one standard size sheet is available and a double one would have been preferable, but I ordered two sheets as it was a large box and with some effort managed to wrap the box perfectly.
11 January 2021
Reply from Pretty Gifted
Thank you so much for this wonderful 5 star review Barbara. We’ll take on board your comments regarding paper size and see what we can do in the future. Kind regards, Team PG 😊
Arrived in very poor condition.
Package arrived ripped, smushed and bent. The lid was open and the wrapping inside was in the same condition as the box except not ripped.
8 January 2021
Unprompted review
Reply from Pretty Gifted
We’re so very sorry to hear this. Your package was obviously damaged in transit. We’ll DM you. Again, apologies, Team PG
Please allow us to make up for your disappointment and re-send your paper. Alternatively we’d be more than happy to offer you a free voucher code to be used another time! We obviously will take on board your comments and speak to our courier. May we have your order number please? Many thanks, Team PG
Excellent customer service
i ordered some wrapping paper over the festive period for a January birthday and didn't notice that PG were closed.
I did contact them about my order and they responded very quickly and my paper arrived on time.
First class customer service.
Thank you
5 January 2021
Unprompted review
Reply from Pretty Gifted
Thank you for such a lovely review Graham. Happy New Year, Team PG x
Item didn't arrive
Purchased some gift wrap at the start of December with plenty of time before Christmas for it to arrive. Used a voucher that I had so worked out that I only needed to pay a small amount. Received emails saying my item was on the way but I never received it. Contacted them several times where they told me my item was out for dispatch. Still nothing. I contacted them again and without talking to me about it they just refunded the postage. So now I have no wrapping paper just a refund on the postage and no way to use the discount code again. Feel let down and disappointed. I know it is a busy time of year but don't put out discount codes if you can't fulfill orders.
26 December 2020
Unprompted review
Reply from Pretty Gifted
We’re so very sorry to hear this Rebecca. There has obviously been a breakdown in communication and can’t apologise enough. We’ll look into this and message you in the coming days. Best wishes, Team PG
Avoid
Arrived but transported in card so soaked through! Great for environment, not for UK weather. Answered first email and promised a replacement but never sent it out and it took 3 ignored emails to reply (accept busy but should have prioritised those who ordered first!) . Finally refunded but not got what was promised. Won’t use again purely on customer service!!! Appalling... “can’t get order out but will pass concerns on to management” - doesn't help me at all!
Edit: It was more the case unfulfilled promise and ignoring emails than the packaging (which can happen) but thanks for replying - answered this pretty quick ;) Same to you, Merry Christmas
22 December 2020
Unprompted review
Reply from Pretty Gifted
Hello Jon. It is really important for us as a small business to receive honest feedback and so we thank you for your comments. This year in particular has been challenging and we strive to maintain what is normally a very high level of cutomer service. On this occassion however, we seem to have fallen a little short and so apologise to you for that. We're very confident in our product and dedication to good service but of course do rely on others to deliver our goods. We will also pass your comments to our supplier in order for them to hopefully improve their service in the future. Despite your frustration, we would like to wish you and yours a very good Christmas and New year. Best wishes, Pretty Gifted.
High quality personalised wrapping…
High quality personalised wrapping paper, super quick delivery. Overall a nice touch to someone special’s gift!
11 December 2020
Reply from Pretty Gifted
Thank you for sharing your thoughts, we're glad you like it!
Loved the personalised wrapping paper…
Loved the personalised wrapping paper and the extra special touch it gives the presents. Will definitely order again!
9 December 2020
Reply from Pretty Gifted
Thank you! We look forward to producing your next personalised message. PG x
I was very impressed with the excellent…
I was very impressed with the excellent service I received. The quality of the wrapping paper is lovely and receiving the free gift of a pen and gift tags just adds to the great service! I will be using this company again
4 December 2020
EXCELLENT SERVICE & QUALITY!!!!
I have ordered from Pretty Gifted on 2 occasions and I can happily say that the product is exactly 💯 what they say it is.
The paper is of good quality. I love the idea of having personalised wrapping paper for my Christmas presents.
They also provide you with a gold pen and ribbon.
On my second order, the delivery arrived within a day.
I would highly recommend Pretty Gifted, you shoukd try it, you will not be disappointed.
3 December 2020
Reply from Pretty Gifted
Thank you Madge for your lovely reply. So glad you're pleased with your wrap. Wishing you and yours a restful Christmas. Best wishes PG x
Fabulous product and so unique
Fabulous product and so unique
I have ordered a few times and the look in my loved ones faces is priceless
Well done Pretty Gifted 👌
2 December 2020
Personal gift paper
Quick and easy to order. Good quality product able to print your own message!
1 December 2020
I love these personalized wrapping…
I love these personalized wrapping paper with a complementary pen & tags .
A very good quality of paper & tags .
1 December 2020
Reply from Pretty Gifted
We’re so glad you’re happy with it!
Reply from Pretty Gifted
Thank you for your comment. We’re so glad you’re happy with our service 😊
Such beautiful wrapping
Such beautiful wrapping. Arrived in perfect condition as so well packaged. Good quality paper and not flimsy. Will definitely be recommending and using again.
20 November 2020
Reply from Pretty Gifted
Thank you Linda 😊 We look forward to hearing from you again!
Good quality wrapping paper love the…
Good quality wrapping paper love the print and quick delivery
20 November 2020
Reply from Pretty Gifted
Thank you Nadia 😊
Great quality
Wonderful quality gift paper. Love the personalisation. Would definitely order again. Great customer service
19 November 2020
Reply from Pretty Gifted
Hi Val, thank you for your lovely comment! We look forward to next time!
Absolutely amazing wrapping paper
Absolutely amazing wrapping paper, and great customer service - they got my wrapping paper to me within 2 working days as I didn't order enough first time round!
Couldn't recommend this company enough!
18 November 2020
Unprompted review
Reply from Pretty Gifted
Thanks Amber! We’re thrilled to hear your lovely comments 😊
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