Prêt à Pousser Reviews 

From media fame and TV interviews to a complete scam. They raised €365,597 on Kickstarter for the Multo project, plus an additional €370,000–€450,000 on Indiegogo according to multiple backer reports. They also ran a campaign on KissKissBankBank, adding another €10,753.
In total, the Multo project collected approximately €750,000–€825,000 across all crowdfunding platforms.

Yet here we are in 2025, and people are still waiting for refunds after many years.
VIF Systems - the group that acquired Prêt à Pousser - is now in liquidation. Whoever is responsible for this should be behind bars!

Very sad about their Multo project. First, they replied, and I believed that I would get my money back. I wanted their product more than the money actually. Unfortunately, they had production problems. They promised they will pay back in September, then it was December, and now they don't even reply. I really hope I see my + €600 back :(

€365,597 raised via Kickstarter for Multo. $487,746 on Indiegogo. After one year still no final project released, no refunds given to people.

Its sad having to write this. But the Indiegogo funding of May 2022 saw USD 399,698.00 rasied and the project failed. French government stepped in, business / of part of went into receivership. Then it was started again under a different company, 12 months later still no multo (june 2023). How ever I can see a kickstarter from feb 2023. So be very very careful. The startup sites wont protect you.

The company is a complete scam!!! Helped fund their kickstarter campaign over a year ago for $800. In return was supposed to receive an indoor garden. Still nothing and company no longer updates status. They have completely gone silent and took over $350,000 of peoples money during the campaign.

So i bought four complete sets from them and gifted them to my whole family for christmas.
We set everything up according to the instructions and they ALL started to mold. It barely grew anything and is clearly a product with design flaws.
I then contacted support who asked me to "move the pots closer to the light source".
We did. It only grew more mold.

Now they refuse to take the products back or reimburse me in any shape or form.

Do your research before you buy this junk! Theres multiple reports online, sharing the same experiences we had. Multiple sources tested various home gardening setups and PaP keeps popping up with the same issues.

Support claims "we didn't set it up according to directions" - we did.
Imagine selling a faulty product and then blaming your customers for it.
If you have similar issued as we did, contact me and we'll see what we can do as a group.

If I could give zero stars I would.

Ordered pods 4 months ago and still have not received after several attempts - Customer service is the worst I've ever experienced (not contact for the last 2 months). No refund processed or attempted.

I have complained to my credit card provider to try and get my money back and will also be reporting the company to trading standards.

Do not use this company.

I ordered capsules from the website one month ago. The goods have not been delivered, and the order is not showing on my profile. However the payment was taken from my account immediately. Support requests are ignored.

-- Update - eventually the capsules were delivered, there was a mix-up with the new website where my order was lost.

The product itself is good, if it arrives. I was given a Lilo connect for Christmas, which was initially delayed “because of Brexit”. When it eventually arrived and I was able to get started we had a lovely wealth of basil mint and chives. Once these were done, I thought I’d order some new pods. They have never arrived. The answer from Pret a Pousser is always “Brexit” which, in my opinion is an excuse for a poor service. I order different products regularly from EU countries without any problems whatsoever. It’s a pathetic excuse. With the package tracking, it said the parcel was delivered (which it wasn’t), but Pret a Pousser say it never made it to the UK and was stopped at customs because of Brexit. I’m gutted because I can’t use the £119 product we bought from them because they won’t use a competent delivery company. If you can’t work out how to confidently ship to England then don’t. It’s not fair on your customers.

I purchased 3 of the Modulo indoor gardens before Christmas (2 given as gifts) with a number of pods. These arrived okay, albeit in a battered box with the pods smelling like they’d spent some time in a damp warehouse. The germination success rate of the pods has so far been about 3 out 5 pods have though I have not requested replacements. However, I ordered about £70 worth of pods at the end of March which has resulted in 2 failed attempts to deliver, on both occasions the goods never having left France. I have twice emailed Prêt à Pousser after the second failed delivery attempt but have still received no contact. Given that the goods are less than £130, this is unlikely to be a Brexit issue (posting issues also reported by others pre-2021) and for a company that is selling a premium product (with prices to match), I am feeling that I have wasted a lot of time and money. It has also left me apologising to the recipients of my Christmas gifts who now have empty Modulos on their walls. I am only offering 2 stars because I do actually love the product, it looks fantastic……when it actually has pods to grow things in!!!!

I posted a rather critical review about this company in March and I would like to provide an update.

Prêt a Pousser look to have resolved their delivery problems shipping to the UK.

To be fair I have now received the replacement products I was promised back in January and February and subsequently placed a large order for more pods that I have now received within a few days.

My indoor garden is back up and running and I look forward to a bountiful harvest in a few weeks.

Thank you Prêt a Pousser for sorting out your delivery problems to UK customers.

Bought the modulo indoor garden in June 2020 for £129, the pods received with it all had mould on them when I opened them and the plants didn't grow, I contacted them asking for replacement . They agreed to send some but they never arrived . I placed a new order in January 2021 and I am still waiting for it . Every time I contact them they promise it will be sent soon , then they get back to me saying some of it is out of stock then they say it is going to be sent soon again. Between the garden and the pods that didn't grow I have wasted £150 . There are a lot of better option out there . Don't fall for the flashy marketing, they are useless.

Terrible service, I ordered from them in late December 2020 and I still haven’t received anything as of 10/02/2021.

Their Customer “Service” has been slow and unhelpful, often ignoring anything I ask and giving no updates. I’m still no closer to knowing if I will ever receive this product and haven’t been offered a refund or any other way of compensating me.

Horrendous.

A ton of stress for something that should be so easy to grow. Item was a present for Christmas and set up on the 27th of December. One of the pods failed (grew mould and started to grow algae instead after following the instructions, failed plant was the Basil) and I contacted Pret a Pousser to replace it. To be fair they agreed to send out another Basil pod.

Their delivery company failed delivery four times and by the time I received it the item looked as though it had been stamped on so it was unusable; When placing the pod into the base it just straight through so it's completely destroyed and useless.

Contacted via their support channels who were very apologetic and agreed to send out a replacement again.

The product itself is great on a kitchen counter and the seedlings that have come through are extremely healthy. The app to control the lighting is very straightforward and easy to use.