Pressable Reviews 297

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, knowledge, and responsiveness. Many people appreciate the seamless onboarding and migration processes, often noting the intuitive tools and user-friendly platform. The service is frequently described as reliable, fast, and high-performing, with many users experiencing significant improvements in website speed and overall performance. However, some customers also noted issues with the complexity of the website interface and the number of different dashboards required for various features. A few people experienced difficulties with the caching system and found the support for custom code to be inadequate. There were also occasional mentions of slow chat responses and some dissatisfaction with the migration team's communication.

What people talk about most

Website

Clients share positive opinions on website experiences, often highlighting super-fast hosting and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team as... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the consistent and unparalleled level... See more

User experience

People report positive experiences with user experience. Many customers praise the user-friendly website... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

We switched to Pressable recently. I am very impressed by their technical support. Live agents are easy to reach via chat 24-7, and they are very knowledgeable. Thanks to Pressable, I don't have to... See more

Company replied

Rated 5 out of 5 stars

I transferred my website to Pressable even though I didn’t qualify for one of their transfer specials — and they still honored it. That gesture alone impressed me, but what truly set them apart was... See more

Company replied

Rated 5 out of 5 stars

It was easy to onboard from a different WordPress provider. We got good support when onboarding, and Pressable provided good answers to our numerous onboarding questions. You do have to use chat to ge... See more

Rated 5 out of 5 stars

Fantastic support! I migrated a site from another host to Pressable which went very smoothly with unparalleled service. When I hit a snag caused by my own lack of tech know-how, they were on it immedi... See more

Company replied


Company details

  1. Web Hosting Company

About Pressable

Written by the company

Pressable Managed WordPress Hosting

Managed WordPress Hosting

Design, build, and launch WordPress websites on a managed hosting platform created by Automattic - the same minds that brought you WordPress, WooCommerce, and Jetpack.

- View Pricing -
- How It Works -
- Hosting For Agencies -
- Hosting For Businesses -
- Hosting For WooCommerce -
- Hosting For Enterprise -

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy to Onboard

It was easy to onboard from a different WordPress provider. We got good support when onboarding, and Pressable provided good answers to our numerous onboarding questions. You do have to use chat to get support, and there is typically a delay of some number of minutes before there is a chat response. Once you get a response, there is good follow up and follow through. We liked the fact that Pressable leverages WordPress expertise from WordPress since they are part of the WordPress family. JetPack is provided for free. After a month we decided to purchase the yearly plan.

8 September 2025
Rated 4 out of 5 stars

Learning Curve

It took me a while to determine how WP and Pressable work and how the Elementor interface worked. Also had problems finalizing my Pressable site name with my domain, but it's all good now. I needed to achieve a beginner's re-climatization with block building a site, as well.

3 September 2025
Rated 5 out of 5 stars

Outstanding Partner and Company

Outstanding Partner and Company. We highly recommend them for hosting!

14 April 2025
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Reply from Pressable

Thank you so much for the kind words and recommendation! We’re proud to be your trusted hosting partner and truly appreciate your support.

Rated 5 out of 5 stars

Overall a good experience

Overall a good experience, good support. Would be nice to have more performance for network installs :)

20 November 2024
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Reply from Pressable

Thanks for the feedback! Glad to hear it’s been a good experience. We appreciate the note and we'll pass it along.

Rated 4 out of 5 stars

Generally a pretty good web host

Generally a pretty good web host. Makes Wordpress fairly easy to use. Only gripe is that their description of the backstage and sandbox sites say they can synchronize with the live site with a push of a button. When you get into the help files, though, they say that the sites are pushed, not synched. Not the same thing.

2 August 2025
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Reply from Pressable

Thanks for sharing your feedback! We’re glad to hear you’ve found Pressable easy to use and that it’s been a good experience overall. Your input helps us improve both our product and how we communicate about it in our resources. We appreciate you taking the time to share your thoughts.

Rated 1 out of 5 stars

Pricing change substantially from…

Pricing change substantially from originally quoted proposal - Moved to your competitor providing similar services and server for less than 1/3 your proposed new price.

16 July 2025
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Reply from Pressable

Thank you for your feedback. We always strive to provide an accurate budgetary range during our premium scoping process. We truly appreciate the opportunity to work with you and wish you the best in your hosting endeavors. If your needs change in the future, we’d be happy to explore how Pressable can support you.

Rated 4 out of 5 stars

So Far So Good - But Migrations Team Lacks Being Detailed.

I love the higher tier support, sales and automattic team. The migrations team doesn't read the entire communications and creates a lot of hiccups along the way.

14 July 2025
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Reply from Pressable

Thanks for taking the time to share your thoughts. We’re glad you’ve had positive experiences with our support and sales teams. We're dedicated to making the entire experience as smooth as possible for every customer.

Rated 5 out of 5 stars

Irvin was/is the epitome of Customer Service!!!

Irvin was very patient, helpful, understanding and really made the switch from my previous web host to this site very easy. He was knowledgeable and took the time to figure out what was needed. His explanations were detailed and easy to follow, and when there was something that I didn't understand, he explained to in a way that made it easy to understand.

12 August 2025
Unprompted review
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Reply from Pressable

Thanks so much for sharing this! We’re so glad Irvin was able to make your switch smooth and stress-free. Taking the time to explain things clearly and make sure you feel comfortable is exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words to him!

Rated 5 out of 5 stars

Great support and great tools.

Great support and great tools.
I would recommend however that you consolidate dashboards. As an Agency partner I have 3: Pressable, Jetpack and my Agency board. These should be one dashboard where I can get to anything I need.

3 July 2025
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Reply from Pressable

Thanks for the feedback! We’re glad to hear you’re enjoying the support and tools, and we completely understand the request for a more unified dashboard experience. We’ve shared the feedback with our product teams so we can make a better experience for our agencies.

Rated 5 out of 5 stars

AMAZING Host

Amazing host!! Customer service is phenomenal! They responded right away when I was having a problem. Walked me thru each step and then followed up the next day to make sure everything was still okay. You really could not ask for a better hosting company. So glad I decided to use Pressable.

5 July 2025
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Reply from Pressable

Thank you so much! We’re thrilled to hear our team was able to walk you through everything and follow up to make sure all was still running smoothly. That’s exactly the kind of experience we want every customer to have. We’re so glad you chose Pressable!

Rated 5 out of 5 stars

Excellent server performance with all…

Excellent server performance with all the most important wordpress tools available at your fingertips.

17 July 2025
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Reply from Pressable

Thanks for the great feedback! We're so glad to hear the server performance is delivering and that the WordPress tools are making your workflow easier. That’s exactly what we had in mind when building Pressable—fast, reliable hosting with everything you need right at your fingertips. We're here if you ever need a hand!

Rated 5 out of 5 stars

A Host That Goes the Extra Mile

I transferred my website to Pressable even though I didn’t qualify for one of their transfer specials — and they still honored it. That gesture alone impressed me, but what truly set them apart was the outstanding customer support I received when I went live. Their team was responsive, helpful, and made the entire process seamless. It’s rare to find a hosting company that treats you like more than just another account. Pressable did that and more.

If you're looking for reliable hosting with real people who care, I highly recommend Pressable.

12 June 2025
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Reply from Pressable

Thank you Gloria for this thoughtful review! We're really glad we could make a strong first impression—and even happier to hear that our team delivered when it mattered most. We believe every customer deserves to feel valued, and it's great to know that came through in your experience. We're excited to have you with us and are always here if you need anything!

Rated 4 out of 5 stars

Good speed, mediocre support, limited config options.

Good speed, and fast support. Unfortunately large restrictions in regards to configurating the hosting enviroment, and support was equite evasive on the topic. Could have saved us both a weeks time! Colaborator access took multiple days to setup properbly, mostly because support told us it was all good but told colabs they had to be granted access. After 5 days time of back and forth we gave up and moved on to Kinsta. Then everything worked flawles after a couple of hours. For more plain vanilla sites, pressable will probarbly work better, just be prepared to share admin login with colabs :p

18 June 2025
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Reply from Pressable

We really appreciate you taking the time to share your experience. We're glad to hear the speed and support responsiveness were solid, but we're sad to hear you had trouble setting up collaborator access. That’s not the smooth experience we aim to deliver. We're taking your feedback seriously and are already reviewing how we can make this process clearer and faster in the future. Wishing you all the best and thank you again for giving Pressable a try!

Rated 1 out of 5 stars

I want to cancel and the system will…

I want to cancel and the system will not let me.

1 June 2025
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Reply from Pressable

Thanks for your feedback, and we're sorry the cancellation process caused frustration. We saw your message come through our support chat and canceled the account right away—so you're all set. For future reference, the cancellation option is available directly in the admin panel under account settings, but we’re always here to help if anything’s unclear. We appreciate you giving Pressable a try!

Rated 5 out of 5 stars

Excellent and personal support

Excellent and personal support. Dashboard and products are easy to manage — a must for your WPP and Woo hosting!

13 June 2025
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Reply from Pressable

Thanks so much! We're really glad to hear the support feels personal and that managing everything has been easy. That’s exactly what we aim for!

Rated 5 out of 5 stars

Pressable has probably the best hosting…

Pressable has probably the best hosting service support!
They are quick and responsive, and their answers always come with actual solutions.
We are migrating 10 of our clients website, no doubt the websites are working much faster, automatic backups made us so confident, the infrastructure is most secure you can find, we highly recommend their service. We thank Automattic too for driving us here.

11 June 2025
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Reply from Pressable

We’re thrilled to hear your sites are running faster and that features like automatic backups and our secure infrastructure are giving you peace of mind. Our support team works hard to provide real solutions quickly, so it’s great to know that’s shining through. We're glad Automattic pointed you our way—and even more glad to have you with us!

Rated 1 out of 5 stars

Lack of performance and support is not worth the money

I was really disappointed with Pressable. I signed up for a 50 site account, which is $540 or so / month. It was nice that they transferred my sites for me, though they also put up a maintenance screen on the existing ive sites, without us having previously discussed that. Immediately though, Pressable's caching system didn't work with my sites. They blamed the custom themes, most of which had been running -- with caching working perfectly -- on SiteGround servers for years, and many of them going back to an old WP Engine account, where again, I had no issues with caching. I put in over 30 hours trying to work around their caching system, and that was just for three of those sites. I ended up switching back and abandoning the whole thing. What a waste of time for me, and honestly I have rarely been as disappointed in a hosting company's support level. I would rank it just barely above GoDaddy support. :(

27 May 2025
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Reply from Pressable

We’re really sorry to hear this experience didn’t meet your expectations, and we truly appreciate you giving Pressable a try. It’s clear you invested a lot of time and effort, and we hate that it ended in frustration. Our goal is always to provide reliable performance and helpful support, especially during a big migration like yours. While our caching system is designed to work well for a wide range of WordPress setups, we understand that compatibility issues with custom themes can be a dealbreaker. We appreciate your feedback as we are always reviewing where we can improve, on both communication and support. We wish you all the best with your sites and appreciate the honest feedback.

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