Prepmymeal Reviews 4,573

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Stealing swiss people just because of their nationality, 65% more expensive in Switzerland than Germany ! Almost racist Shame on you

Company replied

Rated 4 out of 5 stars

On time delivery, checked. Quality, checked. Customer support, checked - a helpful AI chat. Diversity, in general ok, but the XL line could do better. Taste, could be richer, but I guess it's a c... See more

Rated 5 out of 5 stars

Great experience with prepmymeal. I’ve been doing the Body Challenge for a month now and its helping me achieve my fitness goals. The meals are SO GOOD it doesnt feel restrictive at all!

Rated 5 out of 5 stars

I’ve been using PrepMyMeal for the past two months, and it has become a regular part of my daily diet, alternating with other foods. The meals offer a great balance of quantity and quality, with good... See more


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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Replied to 74% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Good quality food but very little…

Good quality food but very little amounts for the money. Also, not clear how to recycle the big package with a lot of dry ice?!

26 September 2022
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Reply from Prepmymeal

Hello Noha,

thanks for your feedback.
We appreciate that.

We are sorry that one meal is not enough for you. The average weight of our meals is 470 gram.

Normally it should be noted where you can put all the packages.

The dry ice is going to vaporize.
The plastic bags where the dry ice was stored in can be disposed in your plastic trash (gelber Sack).
The package itself can go with the paper trash.

Hope that answers all your questions. If not please ask again at info@prepmymeal.de

Kind regards,
Lorena from Prepmymeal

Rated 4 out of 5 stars

Skeptical but positive surprised.

For the first time purchase I was very skeptical. Deep frozen food, rich in protein and healthy ingredients. Too good to be true. There must be a catch.

So far I am very pleased with the frozen meals and have a subscription running. Trying all the froze meals. I've encountered a few gems that I insantly fell in love with.

The ingredients are fresh and the taste is like it's made the same day. Few ingredients like "modified starch" raise a question on what it really is, is it part of the E -class but different worded?

Either way, happy so far.

Edit:
2022-11-09 after several complaints of not receiving a shipping email with relevant tracking, the bug/issue still persists. It's been 4 orders already

20 August 2022
Rated 4 out of 5 stars

Full of flavour and very convenient

I was pleasantly surprised with the flavour of the food. It's very convenient and saves me so much time.

The only problem I have is that I feel guilty about the amount of waste I'm creating. If there was a sort of Pfand system that would be ideal. I do appreciate the company using minimal plastic in the packaging though.

20 July 2022
Rated 3 out of 5 stars

Food is good

Food is good, but it was delivered not the day I specified during the order, with one week difference.

20 June 2022
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Reply from Prepmymeal

Hey Aleksandr,
thank you for your feedback!

We are very sorry that you received your food one week too late, this should not have happened. If you could not eat your food anymore, please contact us via e-mail (info@prepmymeal.de) we will find solution that fits best for you!

Best regards

Rated 5 out of 5 stars

Go for it!

Wanted to try from a while. Finally I did and likely to stay :). Balanced meals, great variety and very tasty! Thank you all

24 May 2022
Rated 4 out of 5 stars

Convenient, but Expensive

Meals are tasty and convenient. As a single person, I order the six meal pack each week which costs more than $11 per meal. The costs per meal should be less, at no more than $10 per meal. Customers who order regularly should at least get a discount on their orders as an incentive.

9 May 2022
Rated 1 out of 5 stars

I didn’t get my order !!!!!!

I didn’t get my order !!!!!!
And I tried to contact in every possible way and no answer!!!!!

I didn’t get my delivery!!!!
I want my money back !!

18 April 2022
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Reply from Prepmymeal

Hey Ali,

we're really sorry. Unfortunately our delivery service couldn't find your address. Therefor we've reached out to you via E-Mail. Would you be so kind and confirm your address or tell us a valid address in order to send you a new delivery? Thank you in advantage!

Kind regards,
Viktoria from Prepmymeal

Rated 1 out of 5 stars

no flavour in meat and it smelled very…

no flavour in meat and it smelled very bad

18 April 2022
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Reply from Prepmymeal

Hey Dawood,

thank you very much for your honest feedback! It's a pity that we couldn't meet your expectations.

We are happy to take your feedback on board and will consider it in further product development. If you have any further feedback, we look forward to hearing from you.

Kind regards,
Viktoria from Prepmymeal

Rated 1 out of 5 stars

The meals were great around 2018-2020

The meals were great around 2018-2020. Then you changed the source of minced meat and chicken breast, and moved more towards asian type dishes, which I don’t like.

The custom meals from 2018-2020 were perfect.

11 April 2022
Rated 1 out of 5 stars

Full of lies

Full of lies, bad customer service

11 April 2022
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Reply from Prepmymeal

Hey Esra,

I'm really sorry to hear so. Would you be so kind to explain your complain a little further through an email to info@prepmymeal.de? Thank you in advantage!

Best regards,
Viktoria from Prepmymeal

Rated 4 out of 5 stars

The quality is great

The quality is great! Compared to similar service providers, the price is a bit high. I understand that the required method to deliver the boxes is top-notch but charging the delivery for an already pricey service feels too much, specially if you are a recurring customer like me. I love you guys!

11 April 2022
Rated 2 out of 5 stars

Good food, poor services

The food is delicious (so much better than the other company I used to buy from - FitMeal), but they really mess up our orders every week. My husband and I ordered for 4 weeks and every week we had a problem. On the first week, one of the dishes delivered was totally different from what we had ordered. On the second week, they only sent six out of the eight dishes we had ordered (we contacted them, they made a refund and assured us that this wouldn't happen again). On the third week they didn't deliver anything (we still don't know why. But at least our credit card wasn't charged also). On the fourth week, again, they sent six out of the eight dishes we ordered (they said it wouldn't happen again, but it did - and at this point I suspect it is going to happen more times in the future also). So, if you want delicious food but terrible services, go with Prepmymeal. If you want good services but not so good food, go with FitMeal. But you can't have it all. Not in Vienna, at least...

8 March 2022
Unprompted review
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