I recently made a bone head move by entering the wrong arrival time. Unable to figure out how to correct it, I emailed customer support. Kimberly called me to make sure that she correctly understoon m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kimberly was awesome. She walked us through the process like a champ and was pleasant to work with, knowledgeable and extremely helpful in each area of the call. IF I had her direct dial number, I wo... See more
I parked for an hour paid, when i got back to my spot another vehicle had parked several inches into my spot making it impossible for me to open my door and leave. i immediately called into premium p... See more
Company details
Written by the company
US based leader in gateless digital parking. Not to be confused with "Premium-Parking". We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Contact info
601 Poydras St, 70130, New Orleans, United States
- 844.236.2011
- support@premiumparking.com
- premiumparking.com
4.7
Excellent
365 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love that I always get to speak with…
Love that I always get to speak with live real human whenever I have questions and they are always available anytime! Leo Abundo jr was amazing! He answered all my questions and was very patient with me!!!!
15 April 2026
Unprompted review
Reply from Premium Parking - United States
Excellent review! Thank you so much for the review.
Helpful Phone Support
I had an issue with payment and the phone support was very helpful. I had to wade through some frustrating menus but the person I eventually spoke with was very helpful and resolved my issue.
12 April 2026
Unprompted review
Reply from Premium Parking - United States
Excellent review! Thank you so much for the review.
Cynthia Alagao Was able to fix my…
Cynthia Alagao Was able to fix my subscription while on the phone with her. It was done fast
13 April 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
Great and faster service
13 April 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
kimberly was very helpful in resolving…
kimberly was very helpful in resolving my issue
13 April 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
First call AI hung up on me.
First call AI hung up on me.
Asked for representative/agent next time and the live person helped me right away. Sent photo of plates via email and the error was corrected - no hassle. Thanks to real person!
11 April 2026
Unprompted review
Reply from Premium Parking - United States
Excellent review. We sincerely appreciate your feedback.
Reply from Premium Parking - United States
Excellent review. We sincerely appreciate your feedback.
Received excellent customer service…
Received excellent customer service from Kimberly, was a pleasure speaking with her. She made the experience a 5 star plus experience
10 April 2026
Unprompted review
Reply from Premium Parking - United States
Excellent review. We sincerely appreciate your feedback.
My mistake with prepay
I got my dates mixed up when I pre-paid for parking. I called customer service, and it was taken care of quickly. The representative was kind and very efficient.
9 April 2026
Unprompted review
Reply from Premium Parking - United States
Excellent review. We sincerely appreciate your feedback.
Invoice and subscription questions
Sharmaine was very helpful and efficient! She did a great job
8 April 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
Problem Resolved
Kimberly did a great job resolving a minor problem i had. She truly is a great Ambassador for Premium Parking.
8 April 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
Noel
Noel, was so helpful and very knowledgeable, he was 10 Star!! The best!!
7 April 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
The agent was polite and professional
The agent was polite and professional. She solved my problem easily. Overall, it was a good experience!
Martha Lou Roberts
6 February 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
I had a minor hiccup with my parking…
I had a minor hiccup with my parking and had to file a dispute. Cynthia helped me resolve the issue quickly and easily. Great service !!!
6 April 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
I paid my parking on a machine located…
I paid my parking on a machine located in the parking spot but i didnt get my receipt, i called customer service and Leo Abundo help me to get it on my email, great help from Leo!
2 April 2026
Unprompted review
Reply from Premium Parking - United States
Amazing review. We sincerely appreciate your feedback!
My problem was resolve quickly and…
My problem was resolve quickly and easily thanks to the help I received from your agent Cynthia Alagao
30 March 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
Ryne Carpenter Was very professional…
Ryne Carpenter Was very professional and help clear a problem I had with an invoice.
25 March 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
Noel
Noel! I am so thankful for him and his customer service! He graciously confirmed and addressed all of my concerns!
27 March 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
The Agent10
The Agent. Was very help about sending the link Thank you 😄
26 March 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
Princess is literally AMAZING.
I had an incredible experience with Princess. She was kind, a great listener, and helped me with my questions.
If someone can just give her a big high-five, that’d be great. She went above and beyond to help me & I appreciate her so much.
23 March 2026
Unprompted review
Reply from Premium Parking - United States
Thank you for the review! Your feedback means a lot to us.
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