Premium Florist Reviews 

2,421
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very good service Premium Florist! They delivered flowers to my sister in Guadalajara, and she was so emotional and happy when she received them. The flowers were beautiful, arrived on time, and made... See more

Company replied

Rated 3 out of 5 stars

Well waiting time is delayed so much all need to work with them almost entire day spent they want to such information Overcoat but flowers are not fresh gerberas I ordered very small not beautiful s... See more

Rated 5 out of 5 stars

I have been using their services to send flowers in Mexico for a couple of years and they have always been excellent! I place orders from overseas and it's always been a smooth process. The flowers ar... See more

Company replied

Rated 5 out of 5 stars

I have ordered 3 times from La Floreria de Mexico… each time the flowers & presentation has been very impressive. Hence, why I always order from them. I use this website as my girlfriend is Mexican &... See more

Company replied

Company details

  1. Flower Market

Written by the company

Bienvenidos a Premium Florist, envíos de Flores en el mismo día en: México, Estados Unidos, Colombia, Chile, Canadá, Brasil, Costa Rica, Ecuador, España, Guatemala, Nicaragua, Panamá, Paraguay, Perú, Puerto Rico, Rep. Dominicana, Uruguay, Venezuela.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,421)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go to delivery florist

My go to delivery florist. Always super professional. What I really like about them is that they update you as the order gets made. Satisfied customer.

15 April 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear ISAAC! I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Elizabeth loved her flowers and was so…

Elizabeth loved her flowers and was so excited too receive them. Thank you for the great set of roses

13 April 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Daniel! I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

had a very disappointing experience…

had a very disappointing experience with Premium Florist. Their website clearly misrepresents both their delivery areas and methods. I placed an order expecting timely delivery within the listed coverage zone, only to find out later that they could not fulfill it as promised.

What made things worse was their refund system. Instead of processing a straightforward refund after failing to deliver, they made the process unnecessarily complicated and slow. Communication was vague, and it felt like they were deliberately avoiding responsibility.

This experience felt misleading and unprofessional. If a company cannot honor its delivery commitments, it should at least handle refunds transparently and efficiently. Unfortunately, Premium Florist failed on both fronts.

I would not recommend this service to anyone looking for reliability or honesty.

20 March 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Omar, how are you? We hope you are doing well.

To verify what happened, we need your order number. Without this information, we are unable to identify your order or verify the details mentioned.

Please send us your order number so we can assist you promptly and appropriately.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

This is a complete fraudelent company

This is a complete fraudelent company! Save your money. Do not buy from them. USD$150 flower to my auntie and she never got them. Absolute scum. Get a real jobs like the rest of us. I provided my order number to them in their bogus email. No reply. Dishonest scam artists, Stay away.

14 August 2025
Unprompted review
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Reply from Premium Florist

Dear Rose, how are you? We hope you are doing well.

To verify what happened, we need your order number. Without this information, we are unable to identify your order or verify the details mentioned.

Please send us your order number so we can assist you promptly and appropriately.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Works very good and very professional.

Works very good and very professional.

31 March 2026
Unprompted review
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Reply from Premium Florist

Dear Paolo! I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Siempre servicio excelente!

25 March 2026
Unprompted review
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Reply from Premium Florist

Estimado Hunter, como esta? Esperamos que se encuentre muy bien.

¡Muchísimas gracias por su comentario!❤️
Nos alegra saber que así fue, como corresponde!

Atte,
Alexia Benzo
Gerencia en Atención al Cliente | Premium Florist

Rated 5 out of 5 stars

Best online flower delivery

Best online flower delivery - so quick and kind. I’m not from the area but I really appreciated everything they did and the updates with delivery. The flowers are FANTASTIC quality as well.

25 March 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Arianna! I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Reliable

Very reliable service, used it 4 times

17 March 2026
Unprompted review
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Reply from Premium Florist

Dear Filippo! I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Highly Recommend- Beautiful!

I've ordered from them 2 times, 3 bouquets and have been very pleased with the customer service and quality of the flowers every time! Quick and easy, even from Los Angeles via WhatsApp. Flowers, beautiful and fairly priced!!! Delivery, timely. Highly recommend!

17 March 2026
Unprompted review
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Reply from Premium Florist

Dear Vanh, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Premium Florist not only delivers, they dazzle!

Premium Florist not only delivers beautiful floral arrangements, they deliver incredible memories. Their roses are beautiful, fresh, lively and have tremendous impact. Highly professional and courteous staff truly deliver a remarkable experience. I highly recommend using Premium Florist for your next special someone. Two emphatically thumbs-up for Premium Florist.

17 March 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Richard, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

Wrong Flowers, Broken Promise, Zero Resolution

I ordered the "Pink Birthday" arrangement (Order #0869289), 36 pink roses, as a gift. What was delivered were peach and orange roses in poor condition, not what was ordered or advertised. I submitted photos, and a representative confirmed in writing on March 2 that a replacement would be sent within 72 hours.

That replacement never came. When I followed up, the same representative reversed the decision, claiming color variations are normal and the flowers were not wilted. The product is called "Pink Birthday." The flowers were not pink and they were not in acceptable condition.

I did not receive what I paid for, and I would not recommend this company.

1 March 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Lorena, how are you? We hope you are doing well.

I am deeply sorry for the situation you described, as it does not reflect the standard of service we strive to provide.

To verify your order, review what happened, and offer an immediate solution—whether it be successful delivery or a full refund—we need your order number. Without this information, we cannot identify your order or verify the facts you mentioned.

Please provide your order number so we can address your case appropriately and promptly.

Sincerely,
Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I sent flowers from the US to Mexico…

I sent flowers from the US to Mexico and it was perfect. Thank you 😊 🙏

3 March 2026
Unprompted review
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Reply from Premium Florist

Dear Nancy, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I have had a fantastic experience using…

I have had a fantastic experience using I live UK and wanted ro send flowers Mexico Can’t praise enough I certainly use again Flowers were beautiful and excellent price 5 * plus thank you Best wishes to this company

4 March 2026
Unprompted review
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Reply from Premium Florist

Dear Barb, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Perfecto

Perfecto! My friend loved the flowers

3 March 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Luciana, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Beautiful bouquets and fast delivery

Beautiful bouquets and fast delivery

20 February 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Ale, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Premium Florist. I ordered flowers to be delivered to Monterrey, and everything was perfect. The arrangement was beautiful the flowers were fresh, and the presentation was stunning. Delivery was right on time, and the whole process was smooth and professional. Sam assisted me throughout the process and was incredibly kind and helpful. I truly appreciate the excellent customer service. Highly recommend!!!!!!

24 February 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Emiliano, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I’ve ordered from Premium Florist…

I’ve ordered from Premium Florist several times and they never disappoint. The arrangements always look exactly like the photos — fresh, elegant, and beautifully presented.

Delivery to Mexico is incredibly fast (same day every time for me), and their customer service is outstanding. They respond quickly, are very helpful, and truly care about the order.

If you need reliable flower delivery in Mexico, this is by far the best option. Highly recommended!

21 February 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Aitana, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

Premium Florist best florist

I had an amazing experience with Premium Florist. The delivery to Mexico was incredibly fast it arrived in less than two hours and looked exactly like the photo on the website. The flowers were fresh, beautifully arranged, and the presentation was perfect.

Customer service was excellent and very responsive throughout the process. It’s not easy to find a florist that is both reliable and high quality for international orders, but Premium Florist exceeded my expectations.

I highly recommend them to anyone looking to send flowers to Mexico. Truly a flawless experience.

23 February 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Noah, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

Rated 1 out of 5 stars

Valentines day flowers, not delivered

I ordered flowers for Valentines day. I purchased them several days early. They were not delivered on time and no one gave me any confirmation of their delivery. I had to message several people in order to make sure they would be delivered at all. I also overpaid dramatically. When visiting Colombia the flowers do not cost nearly as much in person as they did in this website. The premium price we pay here should come with a respectable delivery service. When the service fails to deliver on time and give any communication to the customer it makes the price even worse. For the price of 2 of my orders I could have flown to Colombia and delivered flowers myself on time. I paid to have them there on Valentines day and they did not deliver. I was given poor spotty communication, vague excuses, and no discount or refund. #865665. The delivery was dropped off on the 15th without any communication after I messaged several people to follow up and make sure it would be delivered at all, and I was not notified about it until the 16th after I requested an update. I'm editing this message now to update the truth after the reply given to me here was dishonest. Also she didn't even like the flowers

10 February 2026
Unprompted review
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Reply from Premium Florist

Mr Joey.. how are you?

Thank you for your message. After reviewing order #865665, the team would like to clarify a few important points.

First, are you sure that your order is 865665? Be cause :

1) According to our records and documented proof of delivery, the order was delivered successfully on February 14 within the selected delivery window.

Additionally, we would like to note that no contact was made through our official customer support channels regarding this order. This limited our ability to assist proactively or address any concerns in real time. All customer inquiries are tracked and handled through these channels to ensure proper follow-up and resolution.

That said, we recognize that communication expectations were not met, and we take this feedback seriously. Our goal is always to provide both reliable delivery and clear, timely communication—especially on important dates such as Valentine’s Day.

We remain available should you wish to continue the conversation or review the delivery confirmation.

Kind regards,
Alexia Benzo
Customer Service Management | Premium Florist

Rated 5 out of 5 stars

I received a beautiful bouquet of…

I received a beautiful bouquet of sunflowers for my wife for her birthday, with added chocolates was very delicious. Thank you

14 February 2026
Unprompted review
Premium Florist logo

Reply from Premium Florist

Dear Ty, I hope you are doing very well.

Thank you so much for your comment! ❤️
It was a pleasure to be part of this special moment.

Wishing you a wonderful day.

Alexia Benzo
Customer Service Management | Premium Florist

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