My experience when having an issue have been resolved with a detailed solution step by step. They are always willing to help until it's fixed. I would highly recommend. They are customer service dri... See more
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Review summary
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5+ year customer. Top-notch 24-hour customer support. Occasional problem with buffering but it's fixed very soon after reporting. Even after changing hands a couple of years ago, the service is still... See more
Company replied
Best customer service! Sophie was very helpful and helped me through the process in renewing my subscription! Thank you very much
Company replied
Premium club has been goto app for over 5 years. It has consistently provided great service. Help has always been patient while walking me through steps needed to improve service. Because the app is... See more
Company replied
4.7
Excellent
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My experience with Premium Club has…
My experience with Premium Club has been good! The company has excellent customer service!
15 October 2026
Unprompted review
Reply from Premium Club
Hi Quvada, thanks for the great review! We're super happy to hear you're having a good experience and enjoying our customer support. Happy streaming!
Exceptional service
Our experience was exceptional. Yuve was very patient and got our problem taken care of very quickly.
1 October 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Jackie! Delivering rapid, patient, and exceptional customer support is always our top goal. We will make sure Yuve is recognized for providing outstanding service. We truly value your support!
Help me resolve a problem in a matter…
Help me resolve a problem in a matter of minutes amazing customer service
1 October 2026
Unprompted review
Reply from Premium Club
Appreciate the great feedback, Eric! Resolving issues in a matter of minutes is something we take huge pride in, so hearing this really made our day. Thank you for taking the time to share your experience!
Tech support is great
Tech support is great. Just click chat and there they are.
The app is great and I can watch on the go.
I wish they had updated current TV shows
26 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Myran! Delivering responsive technical support and reliable viewing on the go is always our top goal. We also take content requests seriously and will pass your note regarding TV show updates along to our content team. We truly value your support!
I really enjoy Apollo premium club
I really enjoy Apollo premium club, I have less buffering now. I can watch my favorite shows without the adds… that alone is a BIG plus!!! I have recommended to all my friends. Thank you! I always have a hard time, renewing my subscription, but with the help of customers service I’m back for another year. Ace was the person who helped me. He was great and patient with my lack of knowledge on maneuvering around with my phone for payment.
23 September 2026
Unprompted review
Reply from Premium Club
Appreciate the wonderful feedback, M S! Recommending us to your friends means the absolute world to our team. Payment setups can be tricky, so we're so glad Ace was able to patiently assist you and get you set up for another year. Thank you for staying with us!
My experience when having an issue have…
My experience when having an issue have been resolved with a detailed solution step by step. They are always willing to help until it's fixed. I would highly recommend.
They are customer service driven not very common nowadays. Keep up the excellent work. I have been a customer for few years and very happy!
22 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your multi-year experience, Gigi! Delivering dedicated, thorough, and step-by-step assistance until every issue is fully resolved is always our highest standard. We truly appreciate your strong recommendation and long-standing trust in us!
Premium club has been goto app for over…
Premium club has been goto app for over 5 years. It has consistently provided great service. Help has always been patient while walking me through steps needed to improve service. Because the app is so reliable, I've only needed to contact help a very few times in the last 5 years.
22 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your multi-year experience, Mrs. Rudy! Providing a reliable platform alongside patient, thorough assistance is always our highest objective. We are deeply grateful for your 5+ years of trust and look forward to serving you for many more!
The product is really good and if you…
The product is really good and if you have any issues their customer support always comes through.
21 September 2026
Unprompted review
Reply from Premium Club
Appreciate the great feedback, Austin! Knowing you can always count on our team whenever an issue pops up means the world to us. Thank you for taking the time to share your support!
So far it is very user friendly and…
So far it is very user friendly and support chat was excellent!
21 September 2026
Unprompted review
Reply from Premium Club
Hi AM, thanks for the great review! We're super happy to hear you're finding the platform easy to navigate and that our chat support took good care of you. Welcome aboard and happy streaming!
Customer service is great
Customer service is great, love using Premium Club
20 September 2026
Unprompted review
Reply from Premium Club
Appreciate the fantastic feedback, Rick! Hearing how much you enjoy using our platform and support truly makes our day. Thank you for taking the time to share your love!
Steve answer all my questions and like…
Steve answer all my questions and like always the customer service impeccable
Been costumers for many years
⭐️⭐️⭐️⭐️⭐️
20 September 2026
Unprompted review
Reply from Premium Club
Appreciate the incredible feedback, Giorgio! Being a loyal customer for many years means the world to our team, and Steve will be thrilled to hear his help hit the mark as always. Thank you for staying with us for so long!
Lucas helped answer my questions…
Lucas helped answer my questions quickly. They also took the time to walk me through everything step by step.
20 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Jessica! Delivering prompt, patient, and detailed assistance is always our top priority. We will make sure Lucas is recognized for his stellar support. We truly appreciate your trust in us!
Apollo tv support never fails
Apollo tv support never fails! I had Steve helped me and informed me how to hide the scores in the sports live and he was helpful!
19 September 2026
Unprompted review
Reply from Premium Club
Appreciate the great feedback, Norberto! We love making sure you get the best viewing experience possible, and Steve will be thrilled to hear his advice hit the mark. Thanks for taking the time to share!
A++, is what you will get.
A++, I'm a loyal customer forever. Thank you Steve for your help, great job.
17 September 2026
Unprompted review
Reply from Premium Club
Appreciate the incredible feedback, Jeronimo! Calling yourself a loyal customer forever means the absolute world to our whole team. Steve will be so happy to hear his help made such a great impression. Thank you for staying with us!
Customer service support is amazing
Customer service support is amazing, patient and kind. Sophie is amazing, I do run into buffering issues but there is always support ready to help.
16 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Kiki! Delivering patient, kind, and responsive support whenever technical glitches arise is always our top priority. We will make sure Sophie is recognized for her stellar assistance. We truly appreciate your continued support!
Tech support is good
Tech support is good. I couldn’t renew my service using Venmo and they directed me to Cash App instead and that solved the problem instantly. 5 stars.
15 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Denzil! Providing fast, practical solutions to ensure a smooth renewal process is always our top priority. We truly appreciate your support and look forward to keeping you entertained!
Excellent help from Luca getting me set…
Excellent help from Luca getting me set up with bitcoin and process my payment. Thanks!
15 September 2026
Unprompted review
Reply from Premium Club
Appreciate the awesome feedback, Rob! Luca will be thrilled to hear he made your payment and setup process hassle-free. Thank you for taking the time to share your experience and for being with us!
5+ year customer
5+ year customer. Top-notch 24-hour customer support. Occasional problem with buffering but it's fixed very soon after reporting. Even after changing hands a couple of years ago, the service is still very reliable and high-quality. Shout-out to Sophie for fixing every problem with kindness, smarts and speed!
14 September 2026
Unprompted review
Reply from Premium Club
Hi Avy, thanks for the incredible 5-star review! 5 years is such an awesome milestone, and we're so glad you've stuck with us through the transition. Huge shout-out to Sophie for always sorting out those rare buffering issues with lightning speed and kindness. Happy streaming!
Love!
I've been using this app for a while now and it has been great. If I encounter any problems customer service is quick to resolve it. The response time from the chat bot is top notch. I highly recommend PC to anyone seeking entertainment.
13 September 2026
Unprompted review
Reply from Premium Club
Appreciate the fantastic feedback, Sophfronia! Delivering fast, hassle-free support whenever you need it is what we aim for every day. Thank you for your kind recommendation and for being such a great part of our community!
Carrier Software Update
Steve was able to advise me on how to upgrade my newest update from Apollo to Premium Club.
13 September 2026
Unprompted review
Reply from Premium Club
Thanks for sharing your experience, Larry! Ensuring a seamless transition to our upgraded service is a top priority, and we'll make sure Steve is recognized for his expert guidance. We truly appreciate your trust and continued support!
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