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Premium Car Buying Service Reviews 

1,406
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the dedicated staff for being incredibly friendly, polite, and professional, ensuring that every single interaction remains pleasant and reassuring. Consumer feedback emphasizes that the entire buying and selling transaction process is remarkably smooth, exceptionally well-organized, and completely free of any stressful sales tactics. Some reviewers were not happy with unexpected price reductions and difficult negotiations that occurred during the final vehicle collection appointment at home. A few other people also felt that the preliminary online valuations could sometimes prove overly optimistic before the team completed thorough physical vehicle inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,406)

392 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Abs!

Abs was very courteous, genuine extremely helpful. Happy with the price, more happy with the service. Thank you.

29 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Angry M, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! They offer you a price based on no information other than reg and mileage. They call to confirm the price (after sending photos and answering their questions etc.) and arrange an appointment. Then they call the day before the appointment and reduce their offer - in my case by £1,000 because the market price had decreased by that amount in 48 hours!!! There is a lot of feedback that shows this is common tactic they use. You will see that they respond to negative reviews with a generic text to try and defend their scammer tactics. AVOID.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Wayne and Ian were proffessional and open as they undertook the appraisal of the car. Overall a good expericience.

26 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Haydn, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Abs was just superb- couldn’t have asked for a better experience

I was met by Abs at in Tunbridge and he took a lot of time inspecting the vehicle and explained the process. I was impressed by his attitude and personable approach.

I got a good price. I got looked after well and they were honest about my car. I liked the idea that they care about what the sell on and look after their stock. They even gave me a lift home. Fantastic service and they paid me more than their competitors.

Thank you PCBS.

25 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Derek, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Abs was very good with communication…

Abs was very good with communication and very thorough in what he does. I would recommend this company again.

25 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi John, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Good experience with Reuben and Alan

Good experience with Reuben and Alan
Very friendly , very straight forward and fair discussion regarding aspects of the car
Acceptable price given
All good

24 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Alex, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Quick easy and professional service

Efficient friendly and professional service from Abs. I would certainly recommend.

24 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Tony, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Very simple process from start to…

Very simple process from start to finish! Highly professional and great service, would recommend!

23 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Tony, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 3 out of 5 stars

Didn't honour their offer on a perfect car.....

Ellie in the Office was excellent as was Wayne who came to collect the car. Unfortunately, after 2 hours of appraising and test driving the car (as new, 18 months old, 4,600 miles ) there was an issue with the office and it transpired the Dealer who was buying the car from PCBS pulled out. After numerous calls and delays they agreed to purchase the car for their own stock at £1500 less than agreed - I declined this offer on principal. Be mindful of this if asking them to buy your car.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Golf R sold to PCBS

The process was so quick and easy. it just felt seamless. Amazing customer service from Abs, we literally spoke last night and he bought my golf R the very next morning. What A GUY!
Would defo recommend this company.

22 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Joshua, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Abs made the whole process stress free

Abs made the whole process stress free. Great service. Would highly recommend

2 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Claire, thank you for taking the time to leave us a 5-star rating! Providing a smooth, hassle-free experience is always our goal, and I'll be sure to share your kind words with the whole team.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Fast easy service

Very polite, friendly, fast and easy service.

21 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Mr D Anderson, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Sold My Porsche Boxster

Abs has been ext helpful in explaining the process with clear communication and pro active attitude.

20 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Marco, thank you for taking the time to leave us a 5-star rating! Providing a smooth, hassle-free experience is always our goal, and I'll be sure to share your kind words with the whole team.

Kind Regards,
PCBS Team

Rated 4 out of 5 stars

These guys work ridiculously quick

These guys work ridiculously quick. Comms the whole time was top notch and the guys that came out were friendly and professional.

Really spent some time doing detailed checks and test drive, found a few defects that I wouldn’t say were as big as they made out, but due to them knocked me down on price. So be prepared that as transparent as you think you’ve been, they will still try and drive a hard bargain on your car. I’d advise going over your own car with a fine tooth comb and sending them EVERYTHING up front.

The defects they flagged were genuinely minor things I’d never have noticed but they used them to negotiate the price down beyond what I feel it would cost to repair, so just be prepared for that.

For transparency, their initial price was £21,500 but final offer was £19,850 based on an additional 2 incredibly small dents on the folds of 2 doors, and a scuffed aluminium fog light surround.

Overall, I would probably use them again purely for the convenience and speed of the whole thing. We agreed on the knocked down price and had the money within 15 minutes whilst standing on the drive.

18 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Joe, thank you for taking the time to leave us a 5-star rating! Providing a smooth, hassle-free experience is always our goal, and I'll be sure to share your kind words with the whole team.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Ash and Alan turned up on time

Ash and Alan turned up on time, vehicle checked over well and price was paid into the account quickly with no hassle.
Both the guys we're very friendly and professional

19 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Matt, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

The lads (Jason & Alan) were very good

The lads (Jason & Alan) were very good, they explained the process and made the transaction very easy. Whilst we wasn't 100% happy with the original price, they worked with us to get a better price were both parties were happy.

18 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Kieron, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Selling my Ferrari

Abs was a real gentleman and his team were all fantastic right through the whole process. I would certainly recommend them and use them again the service was all very professional.

17 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Nick, thank you so much for the 5-star review! We really appreciate your business and hope to see you again soon.

Thanks for the 5 stars, the team loves hearing feedback like this.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Great service just as it was explained…

Great service just as it was explained by Abs. A good fair price given. totally honest and upfront nothing hidden would highly recommend.

18 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Anthony, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Jason n Alan

Jason n Alan
They were really good n understanding and very helpful

Thank you so much 🙏

16 June 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Joshua, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

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