GotYourBack Support Reviews 3,021

My three technicians (Sheldon, Ace, Alaric) provided exceptional customer service as they upgraded and maintained my laptop. Their patience and fortitude knew no bounds! What an amazing, gifted, resou... See more

I am so happy that I finally have somewhere to go for help when I mess up my computer. They made remote service really easy and efficiently. I don't know how they understood me trying to explain wha... See more

Customer service is fantastic! Provide excellent service keeping my machine smoothly! Don't have to be tied up while they do their Service, just check to see when complete. Big thumbs up for this comp... See more

The Got your back support, helped me get hooked up to Wi-Fi for my HP Printer, and also went over my new lap and fixed any errors from the manufacture to help speed it up. They also helped me get my 2... See more

The dedication of your staff to help me with what I thought should be a feature easily accessed by someone like me with a technical background was actually a night6mare. I just wanted to share some f... See more

What started as a lousy morning ended up renewing my faith in computers! My team of Betty, Gabriella and Bridgette were each marvelous in their own way! I hope we've solved the problem.. but if not I... See more

Spoke to 2 different persons, Helen and Tyler. From the first contact with Helen, I could feel the professionalism of this company. Tyler, the technician, proved to have the patience of a Saint! He pe... See more

My tech, Elliot, found 4 updates that my laptop obviously needed. He also using his ewxpertise determined what programs running in the backfround could be disabled lowering my RAM usage. My laptop is... See more

The technicians/agents at GotYourBackSupport are terrific. They are friendly and knowledgeable, and if an issue is found they will break it down into kitchen English so you can understand what's wron... See more

The technicians, Curtis, Sarah, and Carl were very understanding and competent. They treated me very professionally and understood and took care of my problems with the computer. They also made sugges... See more

This monthly service session was timely and thorough. I especially appreciate that at the point when the session was completed, I remembered that I needed help with loading my keyboard at startup. Th... See more

I have been very pleased with their service. They fixed my original issues and every month they keep my system running smoothly. Professional and knowledgeable. Everyone I have interacted with has bee... See more

Finn was very pleasant and professional. It was a little difficult to understand his accent at first, but we got thru it just fine. I only had one request, and he satisfied that completely and I was... See more

As an 84YO it was amazing to watch the cursor moving around the computer opening and closing various pages and sifting through them whilst looking for anomalies. Dexter was the operator who seemed to... See more

I just spent almost 1 and a half hours with Wynn only to learn he would not fix my driver issue and was more concerned about upselling me to their full service products that I could not afford. Inter... See more

Got yor Back technicians check a lot of aspects of your computer. They speak English clearly and politely. They explain what they want to do, why it's important and how long it will take. Sometimes... See more

All tech personnel are well knowledgeable of their PCs, systems, and complex problems that they deal with or resolve on a daily basis. I experience that on tech support, Jack, went beyond his work and... See more

The support I get is always prompt, polite, and efficient. The tech team is well-versed in solving problems on the spot, regardless of the particular issue at hand. I have had great success with the t... See more

I spent several hours with a technician and we weren't able to solve my printer problem. I finally asked if we could continue the next day. The next day, Jenson continued working on my printers... See more

We have the monthly service for the mainenace of the lapto. Service is done timely with ni issues.When we had a particur problen with the photos not opening they resolved it quickly. Worth the c... See more

the representative was able to answer my questions/concerns quickly. He was able to verify my current 3rd party software was performing the tasks it was set up to perform. This is peace of mind fo... See more

The support technicians are first rate. I had an issue with my printer and they did all they could to help me. I had to contact the printing company and finally got my problem solved. Today Got You... See more

They are available anytime 24 hours ago. They went to extreme lengths when I had problems and contact me every month to perform monthly service. I rest assured that my systems are clean and running w... See more

i have an issue wit hmy printer not connecting to my computer. After many hours of a very patient fellow called Jake trying many ways to fix it, he is getting back to me in a couple of days after I ge... See more

The attention that Denis gave to the problem is what I liked. I watched him try several solutions to my problem and then communicate with me. Although we did not fix the problem, we identified a few... See more

I have had Got Ur back for several years, they always come through for me. Jett worked on my PC for several hours today, was able to resolve my most important issue. he was personable and knowledgeabl... See more

Techs were exceptionally helpful in identifying and correcting all of my computer issues. They carefully explained each step to me and ensured that I understood correctly. Amanda was fabulous with se... See more

Instantly responded to frantic call for help. No waiting and picked up my call within a few rings then got into a remote fix to my computers problem resolving it within 15 minutes and even then had ti... See more

Even late Friday night EST I found the staff highly responsive and of considerable experienced and responsive to fixing my old wireless printer from Kodak! Even when I had to sign off due to the late... See more

I love this support I've had for a year now, and I'm on a budget, aka disability, and it fits right into my budget, and the tech is great and nice, and they fix it the first time unlick Microsoft, an... See more

Finn, the technician who spoke to me about beginning the process was very polite and helpful. After reviewing the work that was done I am confidant that a good job was performed and I am thankful, gr... See more

My computer was getting so bogged down that I could hardly use it anymore. I was thinking of a new PC. But I felt there is really nothing wrong with this one. It just needed a tune up. At first I... See more

When I called the CSR line, I was upset and "snippy" with "Carl" as I thought a previous monthly update completed the previous day by "Julian" had hindered the performance of my laptop. He patiently... See more

All I can say is excellent. The staff are very friendly and thorough. I would recommend their services to anyone having problems with their computer. They also worked with me that was in my budget... See more

I have had a great experience with Got Your Back Support. They did a maintenance on my computer. I had a question about my speaker not working, it was fixed & it did not take very long at all. I ne... See more

Thank you for the extra time it took to give me written answers. I am embarrassed that I cannot find this information for myself. It will take me a while to read everything and digest it. Thanks R... See more

The monthly service session are timely and thorough. I especially appreciate that at the point when the session was completed, I am grateful for their technical prowess and my machine works so much b... See more

Got Your Back Support is fantastic in helping me (not techy) to cover my computer problems. Not only are they patient, but professional. I would recommend this company to everyone.

Your representative not only scanned my computers, but solved a sort problem in Excel that I had been struggling with for many weeks. You guys are geniuses. Thank you for your help.

When problems and questions arise, I can always call for help with confidence that my concerns are addressed without hesitation. I always feel good about this service.

The service was what I had hoped for. Customer service was impeccable; people were polite. My computer is up to par and I couldn't be happier. My issues were completed and taken care of. It took s... See more

Excellent help and clear explanations of what work was being done. I will have to test Youtube audio through my pc speaker to see if it connects.

The response was very prompt and the technicians were very efficient. Maybe, a little too good at upselling, though! I appreciate the "chat" option as there is sometimes, depending on the tech, comm... See more

Well, they had a learning curve, as I don't think they knew much, if anything, about my Amateur Radio Communications Software or how it worked. However, they stuck with me and finally got that problem... See more

I realised watching you fix my problems, that it was way beyond my capabilities. It's so comforting to have someone who knows what they are doing.

I have been in a loophole since the beginning of January. Our domain got canceled through our provider and we started our services back up to save all of our information. Long story short on 2/3 Denis... See more

it was acutualy enjoyable your guys are very smart and full of suggestions very patient with an old forgetful man. I kindof look forward to the next time

Technician seemed to be using trial and error to speed up program loading. Never succeeded. When he was finished going through the updates, a new individual came on and tried (unsuccessfully) to ups... See more

After using the service for 6 months ( having paid upfront for the service-my bad) in August the morning after my service I went to use my computer and it will only come up a black screen.. cannot us... See more

Transferred my GYB to my new PC after old one died in big electrical storm. The techs I dealt with were easy to understand and answered all questions I had. I went ahead and extended my service fo... See more