Everything was well organised, transfers and bookings were easy with minimum fuss and efficiently. Hotels were nice and we were pleasantly surprised to get a complimentary dinner and a cream tea. Herm... See more
Company replied
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See what reviewers are saying
We have just returned from a trip to the Maldives arranged by Premier. We returned to Adaraan Select, this time taking our granddaughters as we had enjoyed our previous trip so much. Premier arrange... See more
Company replied
Everything went without a hitch from the time we booked,including transfers from and back to the airport and the beautiful, sea-view, balcony room you selected for us at the tremendous Hotel Jerbourg... See more
Company replied
We were supposed to be going on holiday to Sri-Lanka in 8 days time via the UAE and of course there is an FOA against all but essential travel to that area - to say that Premier Holidays have been uns... See more
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Company details
Written by the company
Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. 100% financial protection through our bonds with Abta and Atol. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more..
Contact info
Cambourne Business Park 1020, CB23 6DW, Cambourne, United Kingdom
- 01223 535357
- tailormade.res@premierholidays.co.uk
- premierholidays.co.uk
3.5
Average
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Jersey Lil
We had a wonderful week on the beautiful island of Jersey. From the most efficient booking process, the warm welcome at the hotel, excellent food and accommodation. In a word 'superb'!
30 June 2023
Unprompted review
Reply from Premier Holidays
Thank you for your feedback regarding the holiday you recently booked with us. We are delighted to hear that you had a wonderful time and that our services met your expectations. We appreciate you taking the time to share your feedback with us and we look forward to assisting you again with your future travel plans.
Fabulous Harbour View suites
Wonderful holiday in the fabulous well appointed Harbour View suites in superb St Aubin quayside location. Plenty of excellent restaurants within walking distance.
24 June 2023
Unprompted review
Reply from Premier Holidays
We always appreciate it when our clients take the time to contact us with their feedback which they feel may be beneficial to us and our customers. We are pleased that you enjoyed the Harbour Heights and as you said the location is perfect, enabling guests to take advantage of all the lovely places to eat. Thank you again for taking the time to provide us with your comments.
A great holiday to celebrate our Golden Wedding
Booking system worked flawlessly, and when contacted with a query, the reply was prompt and answered fully.
The Bell Rock Hotel was excellent, with a small swimming pool which we used often. Staff were friendly and very efficient. Really enjoyed talking with them at breakfast and evening meal. Food was consistently good with plenty of choice. Bedroom was like a mini suite, which we enjoyed and the bed was so comfortable.
Transfers from the airport to hotel and return were excellent with nice drivers
The Scilly Isles are beautiful and unspoilt. Visited three islands, all different but equally lovely. Walked our socks off and enjoyed every step!
26 June 2023
Unprompted review
Reply from Premier Holidays
We are delighted that you enjoyed your holiday. Your feedback is extremely valuable as it gives us an insight into how the itineraries we arrange are enjoyed. We hope you and Mrs Davies have retained many happy memories celebrating your Golden Wedding Anniversary in the Isles of Scilly.
Very impressed
I originally spoke with Jessica on the phone with an enquiry about a possible holiday to Canada in 2024. It was immediately obvious that not only was Jessica knowledgeable, she was professional, friendly and asked some great questions.
Within hours I received 3 quotes for different options and over the period of the next two weeks, Jessica responded promptly to a number of queries, adapting the quotes accordingly with plenty of patience.
29 June 2023
Unprompted review
Reply from Premier Holidays
Thank you so much for your lovely feedback regarding Jessica. We are delighted that she was able to assist you with your holiday booking to Canada, and your comments have been passed onto our Department Managers as well as our Directors who will share them with Jessica and her colleagues.
Excellent holiday, excellent organisation
This was my second Channel Islands trip with Premier. Both holidays were superbly organised and supported. The whole experience was excellent and I had a wonderful time.
10 June 2023
Unprompted review
Reply from Premier Holidays
We are pleased that your holiday exceeded your expectations and we are delighted to hear that you enjoyed your time away. The feedback you have provided is essential to help us continually improve and provide our customers with the best possible experience.
Amazing trip to the Canadian Rockies
Amazing trip to the Canadian Rockies, including a 2 day journey on the Rocky Mountaineer, followed by a week on an Alaskan cruise. Every connection went smoothly and efficiently. The hotels were great-especially in Vancouver. The helpful emails before we left gave us confidence that it would all work out well. And it was a wonderful holiday. Thank you.
30 May 2023
Unprompted review
Reply from Premier Holidays
Thank you for taking the time to share your feedback with us. We continuously strive to improve our services and ensure that each holiday is tailored to exceed our clients' expectations. Your feedback plays an important part in us achieving this, and we appreciate you sharing you comments with us and we are delighted that you had a wonderful time in Canada.
Memorable USA trip
An excellent package put together by Premier Holidays in relation to our USA trip making our holiday worry free.
19 April 2023
Unprompted review
Reply from Premier Holidays
We are pleased to know that you were happy with our services and that you enjoyed every aspect of your holiday. Thank you for choosing Premier Holidays and for taking the time to share your feedback with us.
Brilliant service from Premier Holidays!
Recently returned from a 4 night girls weekend in Toronto, Canada. Great service from day one of booking! Email reminders were super helpful from time of booking right up to the departure. Can't fault the team on anything. Air Canada staff were amazing, friendliest airport staff I have ever experienced at Heathrow. The 4 star Chelsea hotel was in the perfect location, would recommend, and only 10 minutes (dependant on traffic of course) by taxi from Union Station. The UPS train from the airport in Toronto is super easy and about 30mins from the airport, runs every 15 minutes.
Would highly recommend a visit to the CN tower and Niagara Falls. The hop on hop off city sightseeing bus is a great way to see the city if you are only there for a few nights. A great city to visit!
13 April 2023
Unprompted review
Reply from Premier Holidays
A huge thank you for sharing your experience with us and sharing your recommendations for subsequent customers. Canada Is in great demand now, especially because of BBC’s Race Across the World programme which is showcasing Canada fantastically!
We hope we can tempt you to go back and explore more of Canada.
Best wishes
Premier Holidays
Amazing from start to finish
Amazing from start to finish. Excellent customer care throughout from booking right through to in resort support. Would definitely recommend this company for anyone thinking of a trip to Thailand
11 March 2023
Unprompted review
Reply from Premier Holidays
A huge thank you for sharing your experience with us. We are thrilled to hear how much you enjoyed your holiday with us and the service and support we provided. Thailand is such a popular destination for us, and many of our customers visit time and time again!
We look forward to sending you away on your next Premier Holiday.
Best wishes
Premier Holidays
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