Premiergel Reviews 

AWFUL COMPANY!
I have used premier gel for 6 years and love their gels. I’ve never had an issue with them and I’ve realised that’s because I’ve never needed to return anything.
While placing an order their website crashed while I was amending my basket. This then deleted the basket. I had no conformation email at this point so I then added the items I needed again to the basket and placed the order. A few mins later I then get two conformation emails for two orders. Immediately I emailed to cancel the first order- this was 9 mins later.
I then get an email a few hours later to say both orders have been dispatched. Since receiving both orders I have tried multiple times to contact them. I have spent a total of £232 between the two orders I have no idea what to do, my bank won’t help me as I have both orders. Premier gel is yet to contact me, this has been going on since 25th June.
I have tried social media to which they responded to say that team isn’t qualified to help

DO NOT BUY FROM PREMIER GEL UK.
I cancelled my order before it was dispatched, but they ignored it and delivered it. They told me to refuse delivery but I wasn't in, so it was delivered. It is unopened but they won't let me return it, health reasons!
Their customer service team are very rude and sarcastic.

The customer service is quite despicable from Premier. I like the products and I buy them a lot so I am really disappointed to be met with emails that are so sarcastic and rude to a customer that has a genuine problem. As a loyal paying customer I expect more.

Unfortunately their products are good but when there’s an issue with an order, they take no responsibility and they certainly make you feel that way. Suddenly it become the customer’s problem!!

They use 1st class Royal Mail to deliver gel bottles!!! Absolutely disastrous as the post office doesn’t care how they deliver goods.

Basically while I was out in March, my last premier gel order (16 bottles and nearly £100 worth) was dropped from my porch top window on hard floor tiles by the postman instead of him or her writing a card to pick up later at their depot. Then the postman decided to close the porch window on a hot day. My porch is an old porch so there’s actually a sign under the window that says : Do not post through anything through this window and do not shut window.

I’m very busy and self employed, but Premier gel made this matter my problem. They wanted me to produce 16 videos of the products, 16 photos and 16 nail swatch sticks painted & cured!! I did one as they originally asked but that wasn’t enough. Imagine if I ordered ordered 50 or 100 bottles??? I had no time to do this and it’s fair to say, I haven’t ordered anymore from them since.

Also Premier Gel wouldn’t send me their return address; when they don’t want to do something, they just ignore the questions and don’t answer them at all.

When I told them I would get my credit card insurance to investigate, they said:

‘We will not email you anymore as we can’t do anything else for people like you!!’
(Seriously??)

My credit card wasn’t helpful either, I lost my £100 but after a lot of research, the brand I use now actually deliver goods with a courier service or orders need to be signed for.

If i could give minus stars I would!

Placed an order mid July, delivered within 3 days, great! It was left in my garden and i was working late on the day of delivery. Usually they post it and i didnt order many gels so didnt think it would be an issue - well this time they decided to leave it on my door step of a VERY BUSY MAIN ROAD!! In broad day light.

I contacted Royal mail who delivered and they couldn't apologise enough and give me a reference number to give to Premier Gel and said they will either resend the parcel or refund. Of course i wanted it resent as I was looking forward to receiving them!

Of course there is no contact number to be found - says it all.

So I emailed and explained, it has been left and on my arrival it is no longer there, spoke with neighbour's and nothing... i said royal mail have given me a reference and told me you are to either resend or issue a refund is this correct? The email response i got was "No" - FANTASTIC, AMAZING, TALENTED CUSTOMER SERVICE WELLLLLL DONE!!! .... so i asked well what are my options. No response.

I emailed 20th July, 18 Aug, 6th Sept and no response.

This company needs shutting down it is a scam!!

Shocking customer service, so rude and unhelpful. All done over email, asked for someone to call me or contact at complaints dept. Sarcastic and very unprofessional. Order wasn’t complete when it finally arrived and poor excuse for its delay... AVOID!

AVOID THIS COMPANY!!!! Do not give them your money! I paid over £60 on gels in good faith and to date have still not received the order nor any update on dispatch or a tracking number. That is now more than 10 days ago. I contacted them on numerous occasions only to get the same copied and pasted response. I have left messages under various pictures on their Facebook but they have been hidden or deleted so people can’t see. Very disappointing and I know of others who haven’t received orders either. Worst customer service I’ve ever had to deal with. Spend your money on a reliable reputable company.

I feel very disappointed to have to write this review, but feel I’ve been left no choice.

I purchased over £50 worth of gels from this company a week ago.

I have so far sent four separate emails asking them when the parcel will be dispatched. I have had various copied and pasted responses, with glaringly obvious spelling mistakes, which state that dispatch will be between 3-4 working days.

When I pointed out that I am still waiting beyond that, they, sadly like many other companies, are using the covid situation as an excuse.

I still have no date by which to expect my items, they still haven’t been dispatched, and I give up contacting customer services, as, to put it as politely as I can, they’re useless.

Avoid the stress caused by dealing with these clowns - shop elsewhere.

Customer service isn’t great. Products aren’t the highest quality and don’t always last long. They are better for extensions than for natural nails. Colours do not match what they advertise and very rude customer service. I’ve contacted them various times and they either ignore me or be rude. If the customer is not happy it should be dealt with professionally.