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Premierdeliveries Reviews 

5,144
•
TrustScore 4.5 out of 5

4.6

Logistics Service
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Review summary

Created with AI, based on recent reviews

Evaluating 691 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and professional when organizing new orders and answering various support inquiries throughout the week. Consumers also deeply appreciate the prompt and efficient delivery service, noting that they constantly receive clear updates regarding their scheduled arrival times. Some reviewers were not happy with delivery scheduling issues, mentioning unexpected last-minute time changes, frustrating delays, or communication gaps that left them waiting around the house. A few consumers also reported negative encounters involving delivery drivers refusing to bring heavy items upstairs or unhelpful support agents during unexpected service disputes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient scheduling and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, highlighting quick and efficient experiences alongside helpful... See more

Order

Consumers find order to be positive, highlighting efficient communication shortly after purchase. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

The contact that I spoke to in the company, Muhammed Zain, was very helpful and the delivery drivers were polite and friendly. Communication with the company was excellent. I was kept informed about... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I had a fantastic experience with Muhammad Zain today. I ordered a mattress this morning and Muhammad called to confirm my details and explain that delivery would normally be in two weeks. As I n... See more

Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,144)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Was given a delivery window of 12-6pm, Was delivered just after 12. Delivery men very pleasant and efficient. Also Want to thank Ahmed who booked in my delivery slot after calling in, and provided confirmations as requested. Thank you all again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely company to work with

What a lovely company to work with!
Excellent customer service - Jafar Ali kept us informed on all delivery updates.

The driver who delivered our bed did so with care and despite ours being the last delivery of the day, he was lovely, very friendly and smiley.

Thank you for an excellent service 🙏

6 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars service

Ahmed from customer service was very professional and helpful. He helped me to have the delivery based on my convenience. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

4 March 2026
Unprompted review

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