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Premierdeliveries Reviews 

5,144
•
TrustScore 4.5 out of 5

4.6

Logistics Service
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Review summary

Created with AI, based on recent reviews

Evaluating 653 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the exceptional service, noting staff members are frequently polite, professional, and helpful in resolving issues, such as rearranging delivery times. Reviewers are pleased with the overall efficiency of the operation, from a quick online ordering process to prompt communication regarding delivery windows. However, some people mentioned specific problems concerning the actual delivery process; a few noted delivery personnel leaving items outside the home or making last-minute, significant changes. Other consumers reported negative incidents, including drivers being unhelpful when damage occurred or receiving poor interactions from office staff regarding payment disputes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient scheduling and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, highlighting quick and efficient experiences alongside helpful... See more

Order

Consumers find order to be positive, highlighting efficient communication shortly after purchase. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more

Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,144)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

great staff

Abdul Rehman was very attentive and went out of his way to help with my query. Handled ber professionally.

Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

I spoke to a friendly lady called Laiba who booked by delivery slot very easily. It hasn't been delivered yet but so far so good.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service everytime

Love these guys they delivery to me every few years or yearly and honestly the customer service is always amazing and they are so tidy when they are assembling stuff for you also thank you again guys

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Heavy garden item

The delivery was absolutely perfect. Our item was delivered on time and with great personal service by ABU. He helped with the unpacking and spent time with us to ensure that there was no damage.

18 April 2026
Unprompted review
Rated 2 out of 5 stars

Lazy delivery company

I do not expect to have a shakedown on my doorstep for more money just because you cannot deliver to a door, I paid the company for delivery and expect delivery to be TO MY DOOR. Avoid using this company as they are lazy.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

If I could give 0 stars I would. Ordered two beds and mattresses to be delivered. Paid extra for it to be delivered to room of choice. One man came told me my stuff shouldn't have been on his van and that someone else would be coming to take up to my flat. He dumped the stuff in the bottom of my tenement at 8am. Had to get family members to come help take upstairs as surprise no one from this company came back. Been in contact with them to be told it was delivered to room of choice which is LIES

9 April 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

We sincerely apologise for the inconvenience caused and for the lack of service you received on the day of delivery. We appreciate how difficult and stressful this situation must have been, particularly after being advised that someone would return to assist and this did not happen.

We also understand your concerns regarding the information provided afterwards, and we’re sorry for any confusion or upset this has caused.

Your feedback has been taken seriously, and we would appreciate the opportunity to investigate this matter further with the relevant team. Please send us your order details at support@premierdeliveries.co.uk so we can review what happened and provide you with an update.

Sarah K,
Customer Satisfaction Team.

Rated 5 out of 5 stars

Great delivery company

Excellent delivery company. Communication was prompt and concise, the tracking information very useful and the young men who brought everything in and built the furniture were extremely polite and helpful. 10/10

9 April 2026
Unprompted review

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