premierdarts.co.uk Reviews 336

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting prompt dispatch and quick delivery, often within 24 hours. Many people appreciate the high quality of products and the wide selection available, making it a go-to for their dart-related needs. The customer service is frequently described as exceptional, with staff being helpful, responsive, and efficient in resolving issues. However, some customers experienced issues with delivery times, noting that orders occasionally arrived later than promised or were not dispatched as expected, even when paying for expedited shipping. A few other people also felt that customer service was unhelpful or unresponsive when problems arose, particularly regarding order discrepancies or faulty items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While many customers praise the great selection,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised the super quick... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the fast dispatch and delivery,... See more

Service

Consumers find service to be positive. Many reviewers praise the "top service" and "fantastic service,"... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report issues such as unhelpful... See more

Based on these reviews

Rated 5 out of 5 stars

Best darts website and it's not close. Delivery is always 3 days max, quite often less than 24h even on their standard delivery option. Great value on their rewards points too and you can earn voucher... See more

Rated 5 out of 5 stars

I placed an order on-line for a set of darts, however these failed to arrive. I made contact with customer services, who were excellent and resolved my issue promptly and without fuss. A replacement s... See more

Rated 5 out of 5 stars

first time i have ordered a set of darts, was quite sceptical to from a company i've never heard of, read reviews pretty mixed bag, took plunge on a set, not even 48 hour's after i had ordered they... See more

Rated 5 out of 5 stars

Other half wanted a dart board for his birthday and I ordered it yesterday from Premier Darts. It's already arrived, overnight delivery and arrived at 11am! Evri, take note, this is how you do it.... See more

Rated 1 out of 5 stars

Failure to deliver darts in time scale promise and no apology. Site makes a big point of promising delivering within 2 days. Checked site before ordering and it expressly said 'shipping fully operatio... See more

Rated 5 out of 5 stars

Absolutely fantastic company. Each order we have had has been super quality, very prompt and customer service is excellent. One of the delivery company's unfortunately damaged the item and after info... See more

Rated 1 out of 5 stars

Ordered some flights and stems just over a week ago and paid for 2 day delivery. The item has shown as it has arrived at the carrier facility and has been showing that for the last 6 days. I hav... See more

Rated 5 out of 5 stars

Never written a review for anything before but had to with how superb these lot were, order arrived exactly when it said it would with next day delivery. Ordered the same stuff off dartshopper, a week... See more

Rated 1 out of 5 stars

Used premier darts for years but no longer. Purchased a small pack of points and paid the ridiculous next day delivery fee before there cut off time of 3pm and my item wasn’t dispatched. Contacted cus... See more

Rated 5 out of 5 stars

Amazing company! I cannot fault them in any way possible, they've always delivered on time with exceptional delivery and the products are always 10/10! Not to mention the loyalty program they have whi... See more

Rated 5 out of 5 stars

Great selection of product, easy to find what you want and you can find everything you need in one place. Premium Darts is an excellent stockist of darts and equipment and I always go there first if I... See more

Rated 5 out of 5 stars

I recently had an excellent experience with this company. I placed my order at 11am one day and was pleasantly surprised to receive it at 11am the following day. The packaging was great, ensuring that... See more

Rated 5 out of 5 stars

I was buying some new darts as well as some other accessories, and chose Premier Darts based on it's competitive prices and great selection. I accidentally ordered the incorrect weight of darts (I did... See more

Rated 5 out of 5 stars

To reiterate what many people have said previously. I had an issue with the Evri delivery; it basically wasn't happening. I raised an enquiry, and within half an hour, Gaynor emailed to say a replacem... See more

Rated 5 out of 5 stars

Really impressed with Premier Darts for both their customer service and their dispatch and delivery. I have placed a number of orders recently and all have been dispatched same day and arrived the nex... See more

Rated 5 out of 5 stars

Having played and bought darts for over 20 years, this in my opinion is the best online shop you will find. Always have a great selection and their customer service is second to none. If I’ve had... See more

Rated 5 out of 5 stars

I had an issue with an item in my order, it arrived with a manufacturing flaw and so I emailed premier darts to see what could be done. They emailed me back in around 1 hour and they were very helpful... See more

Rated 1 out of 5 stars

Used disk company many years bought five scolia systems for charity league bought 2 more scolar systems when 15% off last week. It said 33 pound in points each on the photo which I have and the lady w... See more

Rated 5 out of 5 stars

Ordered a couple of different types of points came the next day which you can’t fault. Had one slight issue with a set of points but after contacting the support we managed to find a solution in less... See more

Rated 1 out of 5 stars

Ordered over £50 and got express 1 day delivery, it’s now saying that it’s not turning up until 5 days after ordered placed, never ordering again from them. I’ll be sticking to Target or somewhere els... See more

Rated 5 out of 5 stars

Brilliant selection at great prices with fast shipping. Minor issue with order in that one item was no longer available and refund issued immediately. Will definitely use again.

Rated 5 out of 5 stars

Fantastic service, ordered last night was dispatched less than an hour later and arrived this morning in fantastic packaging. Cannot fault them at all!

Rated 5 out of 5 stars

I’ve used Premier Darts several times and I cannot fault them. Great range of competitively priced products, super quick delivery and top customer service. Thanks guys.

Rated 5 out of 5 stars

To start the order was a nightmare until Gaynor stepped in and resolved the issues. She was professional, caring and understanding an asset to premier darts. And thanks to Gaynor I will come back to p... See more

Rated 5 out of 5 stars

Ordered some flights they arrived damaged. Contacted and they have replaced and resent. First time in plenty of orders where I have had something turn up damaged. Would highly recommend.

Rated 4 out of 5 stars

Ordered a reversible scoreboard to be delivered by Evri. Evri failed to deliver on two attempts (parcel too large). Contacted Premier Darts and Gaynor swiftly sorted another delivery with Royal Mail w... See more

Rated 4 out of 5 stars

Had original package delivered by Evri but found the box was empty, possibly stolen from my doorstep... Gaynor was so helpful and made sure a replacement was sent out quickly to arrive in time for my... See more

Rated 1 out of 5 stars

I do not recommend this seller, Item was delivered to a different address I am unable to retrieve the item as I don’t no where it is and premier darts won’t replace or refund saying it’s delivere... See more

Rated 5 out of 5 stars

I've had two experiences with Premier Darts and both times they have gone above and beyond to sort an issue. Honestly the best customer service I've ever received on both occasions.

Rated 5 out of 5 stars

Purchased the Chalkie Plus darts scorer in June, initially very good service. Used twice and now doesn't work. Turns on but you cannot select any options. Tried to contact the company through their... See more

Rated 5 out of 5 stars

Excellent service, providing for all your darts needs. The fact that Premier Darts used Amazon shipping means reliable next day delivery unlike some companies who still use unreliable snail mail!

Rated 5 out of 5 stars

Amazing experience with Premier darts. They shipped really quickly and the product quality was great. I had a small issue with one of my items which premier darts sorted out really quickly. I will be... See more

Rated 5 out of 5 stars

I can't fault Premier Darts. They stock a large range with plenty of options. The service is quick and reliable, and if in the very small chance there is an error the team couldn't be more than helpfu... See more

Rated 5 out of 5 stars

Great, fast delivery. I had an issue with a shaft being broken on arrival, without hesitation and within 48 hours a new set were sent straight out to me. Thanks very much again and will be back... See more

Rated 5 out of 5 stars

Got the darts I wanted at a competitive price with a nice free case. Delivery was also considerably faster than anyone else was offering. Many thanks.

Rated 5 out of 5 stars

Always brilliant delivery and service! Just waiting for you to restock the Anderson and Ryan Searle darts! And if the Omni was cheaper I'd of bought that too! Thanks guys! James

Rated 5 out of 5 stars

Consistently my go to darts supplier online and they never fail to deliver great service. Their stock levels are always very good and their website is easy to navigate, provides great product informat... See more

Rated 5 out of 5 stars

I honestly couldn’t fault them. Ordered Saturday, got it Sunday (the next day). The shipping company was Amazon and the package came on time. Even ordered myself a Cameo! Only website I’ve seen that h... See more

Rated 1 out of 5 stars

Very very disappointing. I am a huge collector of all sorts of darts. After recently purchasing the new Gary Anderson’s and within the 1st hour of using them have points just fall out and 1 barrel... See more

Rated 5 out of 5 stars

Fantastic service from Premier Darts. The darts and points arrived in a very suitable package. I ordered the Target Redux 02 model in 22g & 23g, both in perfect condition.

Rated 3 out of 5 stars

Received my order unfortunately the unicorn protech darts box was damaged obviously a resale as the damage was as you would expect from being opened corners torn etc Would have returned them but not... See more

Rated 5 out of 5 stars

What a fantastic company, ordered a dart on release day and it arrived next, can't asked for more than that, we use again for sure !

Rated 1 out of 5 stars

My parcel which cost a fortune was left without providing any instructions to do this..... Parcel isn't there and Premier Darts are giving me the response of report this to action fraud! I will NE... See more

Rated 1 out of 5 stars

Ordered some darts for my partner, next day delivery they didn’t arrive waited a couple more days didn’t turn up trying to go through customer service who are very abrupt and unhelpful it’s been a w... See more

Rated 1 out of 5 stars

I have ordered from these twice and although delivery is quick they have messed up 3 times. First one they delivered a faulty product however, they did deal with this quickly and resent a new on... See more

Rated 1 out of 5 stars

You cannot get them to answer the phone when you contact Customer Support. They’ve sent the wrong darts and even the return page will not allow me to return the darts that they have sent wrong 

Rated 5 out of 5 stars

Ordered a dartboard’s surround on a Friday night came the Tuesday morning happy with my purchase will use again 👍🎯

Rated 1 out of 5 stars

****** !!! AVOID !!! ****** Don’t be fooled by their prices! misleading descriptions and awful customer service are a recipe for disaster….. “premier”darts are a disaster! AVOID AVOID AVOID AVO... See more

Rated 5 out of 5 stars

Top service and very responsive when I had an issue with delivery. I’ve since went back and bought another product.


Company details

  1. Dart Supply Store

Written by the company

Find all of the best dart brands in one place at Premier Darts. Discover steel tip darts, soft tip darts, dartboards and many other dart accessories. We stock top brands such as Target, Winmau, Harrows, Unicorn and many more. At Premier Darts We’re passionate about the sport and it’s our target to provide customers with an unparalleled range of dart products and accessories as well as excellent customer service. Discover ranges by Phil Taylor, Michael Van Gerwen, Joe Cullen and many more, all online at Premierdarts.co.uk


Contact info

3.9

Great

TrustScore 4 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant

Brilliant! Ordered target tor and corona ring light bundle for a Brilliant price. Super quick delivery
Top service 👌

14 March 2026
Unprompted review
Rated 3 out of 5 stars

The dart board is lovely however was…

The dart board is lovely however was damaged. Was going to return but I have been waiting for this since last year and knew they were out of stock again so didn’t want to risk not getting another one. Have just put it up as it is

3 March 2026
Unprompted review
Rated 1 out of 5 stars

No phone Support 

You cannot get them to answer the phone when you contact Customer Support. They’ve sent the wrong darts and even the return page will not allow me to return the darts that they have sent wrong 

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Ordered couple things on Friday

Ordered couple things on Friday, item was “dispatched” before 10 am yet on Saturday I check and see it won’t be getting delivered till the following Monday, for a company that charges 6.95 for express delivery and they don’t not guarantee next day delivery let alone weekend delivery is very poor considering what others offer and at much cheaper price, my first purchase from premier darts, not sure if I’ll be back and also Upon looking on the website on a Thursday it said order now for express delivery and get in delivered on Monday… and for a charge of £6.95 for express delivery 1-2 days, that’s quite a poor service

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered from these guys for quite a few months. Deliveries always fast. Never had any issues. I made an error on a delivery address, so I emailed them and they got in touch quickly and sorted it out for me with no issues. Certainly the best online darts supplier I have used and will continue to use them for future orders. Keep up the good work 👍

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - misleading sales

****** !!! AVOID !!! ******
Don’t be fooled by their prices!

misleading descriptions and awful customer service are a recipe for disaster….. “premier”darts are a disaster!

AVOID AVOID AVOID AVOID

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick to resolve

Had a blade 6 and oche delivered, don't get me wrong the items were damaged and the dart board was used but I contacted premier darts, they sent an item up the next day for us.
It was annoying getting damaged items but they went out their way to quickly resolve.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, no apology. Darts never turned up and up to 10 days for a refund. Darts I ordered now sold out. They couldn’t care less. Will not be using again.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Items not delivered

Ordered some flights and stems just over a week ago and paid for 2 day delivery. The item has shown as it has arrived at the carrier facility and has been showing that for the last 6 days.

I have contacted Premier darts twice now and have received one response which simply states your order is currently at the Amazon depot, it is expected to be scanned shortly and dispatched for delivery.

I have now requested a refund for a missing package and have not yet received any responses.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered over £50 and got express 1 day…

Ordered over £50 and got express 1 day delivery, it’s now saying that it’s not turning up until 5 days after ordered placed, never ordering again from them. I’ll be sticking to Target or somewhere else where they actually do what they say with delivery times, useless.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered last night was dispatched less than an hour later and arrived this morning in fantastic packaging. Cannot fault them at all!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Premier darts

Amazing experience with Premier darts. They shipped really quickly and the product quality was great. I had a small issue with one of my items which premier darts sorted out really quickly. I will be ordering from them again in the future for sure.

16 January 2026
Unprompted review

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