PremFina Reviews 7,153

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the user experience, noting that processes are straightforward and not time-consuming. Many commend the excellent customer service, describing staff as professional, helpful, and clear in their explanations, often going above and beyond expectations. People also appreciate the competitive and fair pricing, with many finding significant savings. However, some customers reported difficulties with online-only processes, expressing a preference for paper documents and finding the digital experience challenging. A few also mentioned issues with communication, such as not receiving expected correspondence or having trouble hearing representatives during phone calls.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process easy to... See more

Service

Reviewers highlight positive aspects of service. Many customers describe the service as top-notch, efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Price

Users describe positive interactions with price, often highlighting the exceptional price/quality ratio and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

I decided to stay, with Swinton, as their price, had not changed from the previous year. Also taking breakdown cover, as my AA policy, had risen considerably, and it saved me, nearly £100, for the yea... See more

Company replied

Rated 5 out of 5 stars

Easy to contact….. person I spoke to was very explicit….. good value Car Insurance Cover….. They offered to quote for our Home Cover next year ….. will definitely get in touch when Renewal is due.

Company replied

Rated 5 out of 5 stars

I found it easy and convenient to buy my insurance which was great because I'm normally so busy it's difficult to find the time. This was a no nonsense solution and I'd be more than happy to recomme... See more

Company replied

Rated 5 out of 5 stars

Hi there I can tell you that my experience with premFina they were very impressed and honest with me so keep up with the good work and you will be alright thank you very much Ronald 😊

Company replied


Company details

  1. Financial Institution

About PremFina

Written by the company

Agile. Customer-focussed. Disruptive.

We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.

What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.

Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.

Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.

We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.

Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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Rated 5 out of 5 stars

Excellent service

Excellent service

17 April 2026
PremFina logo

Reply from PremFina

Good morning Nigel,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Insurance renewal

Well informed of repayment contract & clearly laid out .
Quick & easy to agree to repayment plan

17 April 2026
PremFina logo

Reply from PremFina

Good morning Kevin,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Help split my motorhome insurance to a…

Help split my motorhome insurance to a monthly payment. Everything ran smoothly.

17 April 2026
PremFina logo

Reply from PremFina

Good morning Brian,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

Easy to use

Easy to use. Clear and precise

17 April 2026
PremFina logo

Reply from PremFina

Good morning Gary,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

Good

Good information

17 April 2026
PremFina logo

Reply from PremFina

Good morning,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

Good one

Professional and business mind

17 April 2026
PremFina logo

Reply from PremFina

Good morning Felix,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy and great to follow fair price

Easy and great to follow fair price

17 April 2026
PremFina logo

Reply from PremFina

Good morning Tony,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Quick and user friendly site

Quick and user friendly site, with no fuss or hassle.

17 April 2026
PremFina logo

Reply from PremFina

Good morning Tony,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 2 out of 5 stars

Poor communication skills

Poor communication skills

17 April 2026
PremFina logo

Reply from PremFina

Good morning Alan,

Thank you for taking the time to leave us a review. I am sorry that you don't seem to be happy with the communication you have experienced.

We at PremFina work extremely hard to ensure all our customers have a great experience with us. I will reach out to discuss your concerns further and establish if they relate to us at PremFina who administer the finance for your insurance, or with your broker who manage your insurance policy.

If you would like to speak to us in the meantime then please do contact us at www.premfina.com and we will be happy to help.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy thanks

Easy thanks

17 April 2026
PremFina logo

Reply from PremFina

Good morning Charles,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Helpful staff.

13 April 2026
PremFina logo

Reply from PremFina

Good morning Michael,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

The only reason I put middle

The only reason I put middle, i wasnt aware i needed to sign earlier documents. I thought all was OK, so just filed the email when in. Maybe just needs a "important document to sign" in subject.

20 April 2026
PremFina logo

Reply from PremFina

Good morning Mr Thoburn,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received, and we appreciate your feedback regarding the wording of the email.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

The set up was easy and straight…

The set up was easy and straight forward.

20 April 2026
PremFina logo

Reply from PremFina

Good morning Bob,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars

The information was promptly delivered…

The information was promptly delivered and clear but most importantly a telephone number was given so I can contact the company and speak to a human being if there are any issues. Thank you.

20 April 2026
PremFina logo

Reply from PremFina

Good morning Mr Payne,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 4 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Ian,

Thank you for taking your time to leave us a good review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Anthony,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars
PremFina logo

Reply from PremFina

Good morning Alex,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Easy to deal with and paperwork sent…

Easy to deal with and paperwork sent over promptly.

20 April 2026
PremFina logo

Reply from PremFina

Good morning Diane,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

Trust and customer confidence

Very helpful and able to pay easier monthly premiums takes away the shock of paying big insurance policies in one go

20 April 2026
PremFina logo

Reply from PremFina

Good morning Denise,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

Rated 5 out of 5 stars

All sorted all happy

All sorted all happy

20 April 2026
PremFina logo

Reply from PremFina

Good morning Susan,

Thank you for taking your time to leave us a great review. I am pleased to see you are happy with the service you have received.

We work extremely hard to ensure all our customers have a great experience with us.

If you need anything from us, please don't hesitate to get in touch via live chat at www.premfina.com or email us at customers@premfina.com.

Many Thanks,

Jade

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