Practice Plus Group Hospitals Reviews 

414
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, caring, and professional, making them feel special and at ease. The user experience is frequently highlighted as excellent, with many appreciating the efficiency and smooth process from initial arrival to follow-up appointments. However, some people mentioned dissatisfaction with the service and customer service, particularly regarding communication and response times. A few other people also felt that response times were poor, with long waits for phone calls and a lack of follow-up, leading to frustration and delays in treatment.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, caring, and professional.... See more

Service

People report ambiguous experiences with service, with many praising the professionalism and efficiency of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as pleasant, professional,... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting unacceptably long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital. What I perhaps wasn’t expecting was just how friendly, caring and even... See more

Company replied

Rated 5 out of 5 stars

From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic... See more

Company replied

Rated 5 out of 5 stars

Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter Especially a wonderful nurse called Koma... See more

Company replied

Rated 5 out of 5 stars

This was a true 5-star experience. My 90 year old Mum was able to book an appointment to have pain-relief injections in both knees. The staff were welcoming and extremely helpful and kind. The injecti... See more

Company replied


Company details

  1. Private Hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

4.1

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(414)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The nurse’s were absolutely incredible

The nurse’s were absolutely incredible, polite and friendly and tried to keep patient up to date as possible throughout the wait.
Unfortunately I did have to wait almost 4 hours from my arrival time to my procedure. Which I found the doctor to be incredibly rude and not even ask if I was numb before starting. I was not fully numb during my procedure but lucky it did not take too long so I was able to manage the pain.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant! wonderful service!

Firstly, the care from all theatre staff, they were brilliant... very caring and helpful. my surgeon, Vasileiosk Kefalas, was brilliant, he explained everything about the procedure as we proceeded I was extremely confident of his knowledge and abilities. my procedure went really smoothly! thank you all so much

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Great care is provided with this wonderful group, I wouldn't hesitate to use them again. I had a great experience with them professional from start to finish.

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

We value your feedback and are glad to know your experience was a good one.

Rated 5 out of 5 stars

Great service - high level of service

My appointment was handled very professionally and the after care was absolutely brilliant.
The staff were all outstanding and nothing was to much trouble for them.
I would highly recommend anyone to use the practice plus group.

10 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Craig, thank you for your feedback. We are so pleased to hear about your experience. We appreciate your recommendation.

Rated 5 out of 5 stars

What a great experience at Barlborough…

What a great experience at Barlborough Hospital from the initial consultation to leaving the building on the day of my operation. Good communication prior to the operation. The staff were extremely attentive and professional at all times, explaining the procedures, helping me to remain calm and at ease. Very happy to recommend Barlborough.

6 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for the five star review. We are delighted to hear about your experience and we are pleased that you would recommend us to others.

Rated 5 out of 5 stars

Amazing care

I brought my grandad into practice plus for a pre op appointment today in Gillingham and we were both very impressed by the care he received. We would like to make a special mention to Val who was amazing, so kind and caring and took her time to ensure my grandad felt at ease. She is truly a credit to the nursing profession and we are so grateful for how comfortable she made my grandad feel today.

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Sophie, thank you for sharing your feedback. We’ll be sure to pass on your lovely comment to the team.

Rated 5 out of 5 stars

Excellent care

Excellent care, lovely nurses and all the staff, and an excellent orthopaedic surgeon, Mr Toth. I couldn’t have asked for better care throughout.

24 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback, Susan!

Rated 5 out of 5 stars

We were greeted by very friendly staff…

We were greeted by very friendly staff who were very informative the nurse who took us through the procedure whose name was Val was professional and answered all our questions

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Douglas, thank you for your kind feedback. We are delighted to hear that you had a positive experience

Rated 5 out of 5 stars

Pleased with my appointment

The venue was clean and welcoming, with good parking including disabled spaces. Welcoming person on reception. The appointment was carried out professionally and on time.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback, Patricia!

Rated 5 out of 5 stars

Fantastic staff, wonderful experience.

Had a partial knee replacement at barlborough.Only been home a day,it's painful to say the least,but have to thank everyone at the hospital.EVERYONE at the hospital deserves credit for the care I received,top class service ,professional, with a bit of humor thrown in at times.Cant praise everyone enough and can't remember all the names,but Jane,who cared for us on the ward during the day,is such a wonderful person.Abbie,the physio,too.Sorry if I haven't named the people I met,but want to offer my thanks to everyone there for their caring, compassionate, professional attitude.The team there is absolutely fantastic,keep it up guys,you do a fantastic job.Thank you all so much ,John

2 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi John, thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.

Rated 5 out of 5 stars

Great service

Easy to book and felt looked after.

7 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your review

Rated 5 out of 5 stars

All the staff here are great

All the staff here are great.
Sandra and Kelly the nurses were lovely, the doctor performing the endoscopy was so nice, all the theatre team too.
Very pleasant and professional experience. Thankyou so much, as I was so nervous about the procedure.

22 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your feedback. We’re pleased to hear your experience was positive throughout your care.

Rated 5 out of 5 stars

Efficient

Efficient, on time, friendly and informative.

27 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for the feedback

Rated 5 out of 5 stars

Second total hip replacement

This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital.
What I perhaps wasn’t expecting was just how friendly, caring and even funny all the staff were, all of the time. I was always made to feel special, despite it being a busy ward. Professional skills were exemplary, and so were their people skills. Not often, in any trade, do you find a whole department that excel in both
My consultant was so detailed and explained everything at a level to match my understanding. The surgery went so well, it was only less than two days ago but I feel little pain and walk well with crutches
I will recommend very highly this hospital to anyone seeking a joint replacement

1 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Steve, thank you for the five star review. We are delighted to hear about your experience and we are pleased that you would recommend us to others.

Rated 5 out of 5 stars

A 5-star Experience

This was a true 5-star experience. My 90 year old Mum was able to book an appointment to have pain-relief injections in both knees. The staff were welcoming and extremely helpful and kind. The injections were administered quickly and efficiently and my Mum did not experience any pain or discomfort throughout the whole procedure.

2 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Neil, thank you for your kind words! We’re pleased to hear that our team made you feel supported and confident throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

What you see is what you get

What you see is what you get. Staff are always helpful,smiling and polite. Nice, clean and airey surroundings. Never stressful.

2 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for the review, Juliet. We’re pleased to hear your experience was positive.

Rated 3 out of 5 stars

THE PROCEDURE AND RAPID RECEIPT OF THE…

THE PROCEDURE AND RAPID RECEIPT OF THE REPORT WERE EXCELLENT.
The way I was called for the procedure was most unsatisfactory. I eventually connected with the nurse some 25 minutes after my appointment time She rather rudely asked me if I had gone outside. I said that I had been in the same seat in the waiting area since !0am. She said that she had called me twice, adding that she was renowned for her loud voice!That is as maybe, but the fact that she stood at the farthest end of reception is inadequate for people like me with hearing deficits. I was also surprised not to be offered, or given help to get on and off the couch. Given that I have a major mobility issue I think this is sub par.

30 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your feedback and the positive comments regarding your procedure and report. I am sorry to hear of the issue that you had with being called into your appointment late due to being unaware that the clinician was calling you. This will be fed back to the team so that they can ensure that this does not happen to future patients.

Rated 5 out of 5 stars

highly recommend

easy booking , great staff during the MRI visit and on time .

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

The nurses are absolutely fabulous take…

The nurses are absolutely fabulous take time to deal with you with so much care. Thank you all so much my operation was made very comfortable and everyone involved was nice

29 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.

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