Practice Plus Group Reviews 287

This is my critique of the telephone service and not the facility.
Telephone call wait times are unacceptably long; waiting for one hour in a queue suggests that this service is understaffed and requires reviewing. I have used the telephone service on a number of occasions and waiting for an hour (sometimes longer) has been the norm.

Great experience, friendly staff, exceptional consultants.

One thing that is inconvienient is that after seeing a consultant, the long wait up to two hours to see nurses for follow up tests such as blood tests etc, I expected better seeing it is a private consultation.

I have used Practice Plus Group several times over the past 4 years mainly for scans of all kinds to aid later diagnosis. This service had been without fault and provided timely treatment.
Late last year I consulted Mr Akhbari for a shoulder injury. He recommended a procedure called subacromial decompression. I had this procedure in March of this year at Shepton. The hospital facilities and staff provided exceptional, personalised treatment. Throughout, Mr Akhbari had my full confidence providing exceptional surgeon patient communication. The NHS could learn from the methods the Practice Plus Group apply to their patients. I have nothing but praise and recommendations for the Shepton Hospital and its staff.

I was an NHS patient and have withdrawn from care at Woodford/Ilford because it felt so lacking. The consultant showed no empathy and made no effort to explain a treatment plan. I was met with shrugs and sarcastic comments, which felt so weird for a caring profession. I left feeling so confused. Comms with the department were also terrible. I was lost in the system multiple times, didn't get results until I chased and chased. I have now been chasing my records - constantly - for two months, and am preparing to report them to the Information Commissioner. I have now transferred to an NHS hospital instead, and the care I am getting there is wonderful - there's a wait list but they are deeply caring and have excellent communication. But the time with Practice Plus has very much delayed a resolution to my health issue.

Everything great. Caring - professional and reassuringly open and honest

I have already sent you my report, and am waiting for your reply. Peter Hallam.

Care was outstanding, I cannot say I was excited about an operation on my knee but it has been worth all the worry as I have no pain after about 3 weeks after the operation. Follow up exercises are worth doing, thank you Shepton Mallet.

Was fortunate to get a new hip at King George Hospital, Ilford.
Service from the consultant and physio at High Wycombe through to the surgery undertaken by Mr Ahad was outstanding. The care at the hospital was of a very high standard. Thank you to everyone involved on my journey with Practice Plus.

Treatment all went well with no issues, quick and very friendly staff. Fully recommend.

After some delays (at the NHS end of things) I was referred to the hand surgery team at Practice Plus Group, Ilford. I was reviewed on the Tuesday and immediately scheduled for a carpal tunnel release on the Saturday following. Mr Pardiwala and his team did a fantastic job: the procedure takes less time than a dental examination. It was painless and the recovery took about ten days. Fantastic!

I have now had cataract surgery on both eyes, both done be Mr Querish and supported by the Rochdale team. Before I went to the first appointment I was very anxious about the procedure but the excellent care and attention I received dealt with this well. I still have not got over the huge improvement in my vision. The colour that has been added to my world is awesome. I definite feel I made the right choice in where to have it done. First class!

After visiting Practice Plus Hospital in Birmingham I was left with positivity every one was very friendly and helpful. I saw Mr Qureshi who is a Orthopedic Surgeon who gave me all the answers I needed. After a few weeks I attended the Hospital for a Shoulder Replacement every thing from start to Finish was brilliant. I left later on in that evening.I cannot sing there praises enough. There's not enough stars to give,my shoulder is brilliant pain free ! I have gone from no movement to it being back to normal fantastic thank you.

This will be the first 1 star review of any establishment in my life…..

Having an appointment at 2.30 and turning up at 2.10 the receptionist couldn’t find my booking so sent me through to outpatients team to check…

They couldn’t find my booking either. Having played them the confirmation voicemail on my phone and showing the booking email, they said this was wrong and that my appointment was 6 weeks later.

Then after looking into things they told me the consultant who I was due to see was off and his appointments had been cancelled for the day.

NO PHONE CALL, NO COMMUNICATION, NO NOTHING.

All they offered was to see if they could get me in before my next appointment (WHICH I NEVER BOOKED for the date).

A day off work and a 100 mile round trip for nothing.

WHAT A JOKE

Staff were very pleasant, and Yavor, one of the consultants, was excellent . Would recommend to anybody suffering from back, Knee pain, etc.

Was due a follow up appointment after MRI. They simply forgot about be, leaving me sitting in pain for months. Have raised a complaint, no one has bothered to get back to me. Beyond abysmal.

Maybe if I leave a review here someone will get back to me?

Good experience, caring staff very professional

I had a very good experience with my midwife Jane Rivero. She was very kind, friendly, and made me feel comfortable from the beginning. She listened to me carefully and explained everything clearly, which helped me feel calm and confident. I really appreciate her support and care. Thank you so much for your kindness.

Prompt and friendly

I would NOT recommend practice plus. Went as a private patient as I thought (wrongly) it might be quicker than NHS.
I have had to constantly chase for blood test results (wrong bloods taken first time around) then second time appointment cancelled the day before as results not back….and still aren’t!!!! It’s been shambolic. Gone back to my local doctor (NHS) who is sorting everything for me!!!
Bottom line. If you are looking to have anything done quickly due to being in a lot of pain Stick with NHS!!