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Rated 5 out of 5 stars

Very responsive and helpful team. Thank you! Guided me through setting up the policies needed by my business and when we needed to make a claim the team carried out the administration promptly.

Rated 5 out of 5 stars

We have been with PPS Gi since we opened our practice five years ago and they have been nothing but helpful for the whole time. We recently had to claim for a flood and it was quick and stress free (u... See more

Rated 5 out of 5 stars

Dominique and the rest of the team are always so helpful. They are quick to respond, answer queries in full and make sure to explain the information in a way that is easy to understand. We recently ne... See more

Company replied

Rated 5 out of 5 stars

Lovely people. Quick and efficient service - I’ve never yet had to claim through them, but all correspondence has always been easy and concise. Melissa has been exceedingly helpful in a recent faux pa... See more

Company replied

Company details

  1. Insurance Broker
  2. Business Insurance Company

Written by the company

As a specialist insurance broker for veterinary practices, we pride ourselves on giving expert advice to help vet practices protect themselves.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very responsive and helpful team

Very responsive and helpful team. Thank you! Guided me through setting up the policies needed by my business and when we needed to make a claim the team carried out the administration promptly.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have been with PPS Gi since we opened our practice five years ago and they have been nothing but helpful for the whole time. We recently had to claim for a flood and it was quick and stress free (unlike dealing with the flood). Its great to be able to talk directly on the phone to the same people each time.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I always receive first class support…

I always receive first class support and advice from the team at PPSGI. They deal with any queries and ongoing claims so that things run without a hitch. They know their stuff and have never been beaten on price.

25 September 2025
Unprompted review
PPS GI logo

Reply from PPS GI

Thanks so much for this lovely review, we always try to do the utmost for our clients, for both their policies and premium and when they need us making a claim. Always a pleasure to deal with you. Laura Marsh

Rated 5 out of 5 stars

Highly recommend

We've been a PPS GI business customer for several years now and have always been impressed with their service. Their team has consistently been helpful, knowledgeable, and efficient in addressing my insurance needs.

Recently, I had a claim and was pleasantly surprised by how smooth and stress-free the process was. Dominique was very understanding and kept me informed every step of the way. I received a fair settlement in a timely manner.

I would highly recommend PPS GI to anyone looking for reliable and trustworthy insurance coverage.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Dominique and the team were exceptional…

Dominique and the team were exceptional and nothing seemed too much trouble. Their responses were quick and their service impeccable. I had a tight deadline to insure our practice buildings due to some requirements from our SIPP and Dominique was able to sort everything out.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Always helpful and quick to respond

Dominique and the rest of the team are always so helpful. They are quick to respond, answer queries in full and make sure to explain the information in a way that is easy to understand. We recently needed to claim for the first time in a very long time, and not only did they explain the process clearly, making it very straightforward, but they made sure to support us throughout by responding quickly and checking in on us along the way so it could be resolved smoothly. Thank you!

29 May 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Thank you Donne for taking the time to post this review and for your kind words, it's been a pleasure to look after your insurances for many years passed, and I hope many to come.

Rated 5 out of 5 stars

Fantastic service

We were very happy with Dominique's assistance with a recent insurance claim. She was very quick with responses and resolved the claim in a timely fashion. She kept us as up to date as possible which was really great

13 May 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Thank you for your review, Dominique works very hard on our client's claims to ensure they go as smoothly as possible.

Rated 5 out of 5 stars

Excellent prompt service

An excellent service is always provided by Dominique Finlay. When I require assistance regarding renewal of our insurance policy, she is particularly helpful, polite, and extremely prompt at responding to my requests.
Very happy with the service provided and level of communication.

18 April 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Hi Carly, thank you so much for leaving this review, we think Dominique is great and it's nice to hear that our clients do as well. Always a pleasure dealing with you and look forward to for many years to come.

Rated 5 out of 5 stars

Always on hand to help.

Laura is always on hand to help, very responsive and a pleasure the deal with. We often have quirky issues come up and she is always on the end of the phone or email to help and advise! And she keeps in touch so we know the latest updates. I would leave a 100 reviews if I could!

22 March 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Hannah, thank you! So nice to have such a great review, we all work very hard to make sure the service we give our clients is as good as it possibly can be :-)

Rated 5 out of 5 stars

Great service

We have been dealing with Angela and the team at PPSGI for many years now and always receive a prompt and excellent service.

12 March 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Hi Michelle, thanks so much for taking the time to leave this review, we pride ourselves on our service and it's great to know it is appreciated.

Rated 5 out of 5 stars

Excellent Insurace Broker

I've had the pleasure of dealing with Angela at PPSGI for several years and have always found her and the team to be thoroughly professional in their advice, and friendly in their communication both during claims and renewal process. Highly recommmended!

29 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Nick, thank you so much for your brilliant review. We really do appreciate you taking the time and are so pleased to know you are receiving our best service and attention, it's very important to us. We hope to look after you and your business for many years to come.

Rated 5 out of 5 stars

Dominique Finlay has always been very…

Dominique Finlay has always been very professional, helpful and polite in dealing with our practice policies. She is very knowledgeable and always gives very good advice. We are very happy with the whole team and would recommend them without any hesitation.

28 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

This is brilliant to hear, thank you for taking the time to leave this review. Dominique has been a great addition to our team and ensures we are providing our clients with the highest standard of service we always have done.

Rated 5 out of 5 stars

Dominique and the team are extremely…

Dominique and the team are extremely responsive and professional as well as being a pleasure to deal with. Excellent from start to finish when amending our policy and when we have made a claim in the past. I wouldn't hesitate to recommend for business insurance.

21 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Many thanks for this review, so good to hear Dominique has made such a good impression and has made sure your policy, and claim, has been dealt with to our high standards.

Rated 5 out of 5 stars

Always a great experience

Always a great experience, particularly from Dominique. Informative, efficient and answers any questions I have directly. Highly recommend!

12 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Thank you so much, we are glad to always be available for you and to help in any way we can. Dominique has been a great addition to our team.

Rated 5 out of 5 stars

Great insurance company

This insurance company have been brilliant from the get go for us. We started our business and the process of getting insured was easy. Recently we have had to make a claim and Dominique Finlay has made the process super simple and very quick. We are very happy with the service and level of communication.

8 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Awesome! Thanks so much for this review, we really do appreciate you taking the time and are so glad you have been so happy with our service.

Rated 5 out of 5 stars

First class service

First class service, always helpful and give clear explanations of all questions asked.
The whole team are such a pleasure to work with.

2 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Thanks Marielouise, it is a pleasure to deal with you also and I hope we do for many years to come. We really appreciate you taking the time to leave this review, it really does make such a difference to the team.

Rated 5 out of 5 stars

Excellent!

Have been with PPSGI since setting up the practice. They have always been really helpful explaining things and assisting when policy needed to be changed. Would definitely recommend as they take a lot of headache out of the whole insurance process! Great service so thank you to the whole team!

2 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Hi Mel, thanks so much for your review. I remember when we set your policy up, and some changes since. It's lovely to have been with you from the start and that we continue to look after your policy, which I hope we will for many years to come.

Rated 5 out of 5 stars

One of the best insurance companies

One of the best insurance companies I have ever used. We have been with them for over 13 years, they have always gone above and beyond to help with renewals, insurance claims and advice. All of the staff are extremely friendly and helpful. Would highly recommend.

1 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

We cannot thank you enough for your words, they really do mean a lot to the team, to know we are doing our job as we should be and making sure our clients have the best possible service. We've been your broker, as you say, for many years, and I hope we will be for many more to come.

Rated 5 out of 5 stars

PPSGI listen

My experience is that PPSGI listen to what I am saying and go the extra mile to deliver the deal that I want and not an off-the-shelf package. They deliver great service and reasonable prices.

1 February 2024
Unprompted review
PPS GI logo

Reply from PPS GI

Hi Clive, thank you so much for leaving such a super review, we really do appreciate you taking the time and giving us a great recommendation.

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