Paresh very kindly took my energy payments and answered a question I had about my contract helped very quickly with both items he also spoke very good English thank you again paresh regards... See more
Company replied
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I am Gillian Burn I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away... See more
Company replied
We had an issue with an email received, after contacting PE Solutions Mark Castellino was able to resolve the problem and put our minds at rest thankyou.
Company replied
I needed to merge two new accounts into my existing one on the portal and Sumit Nair courteously and efficiently arranged that over the phone, with just one call. Thank you - great service.
Company replied
Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
17K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Monish was very helpful and easy to…
Monish was very helpful and easy to deal with
10 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
After 12 months of incorrect billing
After 12 months of incorrect billing , I have contacted PE - 12 times in the last two weeks to try to resolve this issue. I get back standard emails stating they are investigating but no action. They consistently raise bills with the wrong company name on it. Poor service and platitudes. After many years in business + dealing with tens of Suppliers - PE is my worst experience- don’t touch them. Unless you like hassle.
8 August 2026
Unprompted review
Reply from PE Solutions
Hi,
We have reviewed the account and can confirm that there is currently no outstanding balance on the account. The business name has also been updated in line with the details provided when the Change of Tenancy was processed. The site has a smart meter installed, and we are receiving actual meter readings from the meter. The bills have therefore been generated using the actual consumption data received, and our records show that the account has been billed correctly.
Regards,
PE Solutions
Great customers services by
Great customers services by
Lovelina Vaz thank you
6 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
1 Star — Absolutely Avoid
Terrible company and an absolute nightmare to deal with. We repeatedly contacted Pozitive Energy by phone and email trying to pay and resolve an issue, but were told they couldn’t find our account and couldn’t help us without an account number we had never been given.
Now, over two years after we left the property, they’re suddenly chasing us for a substantial bill that we had already tried to resolve.
The most frustrating part is that we were actively trying to sort this out and they made it impossible to do so. Their lack of communication and customer service has turned what should have been a simple issue into a serious dispute.
Extremely poor service. Avoid this company if you can, I would rank it in the negative if I could.
3 August 2026
Unprompted review
Reply from PE Solutions
Hi,
We have reviewed the account and can confirm that there has been an outstanding balance on the account since 2024, which remains unpaid and is therefore being followed up by our collections team. When you provided the meter photograph, we were able to identify and locate the relevant account held with Pozitive Energy.
We would also clarify that the account we located is not registered in your personal name; it is held under the business name associated with the property. We appreciate that you may not have had the account number available, but the meter details allowed us to identify the relevant account and review the outstanding balance.
Regards,
PE Solutions
HI I SPOKE TO CHRIS HE WAS SO HELPFUL
HI I SPOKE TO CHRIS HE WAS SO HELPFUL
THANK YOU
8 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
My phone conversation with Shurabi …
My phone conversation with Shurabi Shankar from Positive Energy further reinforced my decision to choose the right energy company.Shurabi Shankar help and kind demeanor made me very happy. Thank you, Shurabi Shankar
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sudhanshu excellent service by this…
Sudhanshu excellent service by this person
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sudan was very helpful sorting out our…
Sudan was very helpful sorting out our problems, highly recommend him
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Finally sorted!
Vivek Vinod was polite, helpful and clear! Ive been trying to get my issue sorted for ages, other callers have not sorted it but Vivek did so thank you! Faye Farrlley
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Valentina was very helpful throughout…
Valentina was very helpful throughout the call
Thanks again
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Excellent service from Husain Shaikh at…
Excellent service from Husain Shaikh at Positive Energy. He was friendly, professional and very helpful throughout the whole process. Everything was explained clearly and he made the experience straightforward and stress-free. Really pleased with the service and would definitely recommend him. Thank you, Husain!
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Suraj was very helpful looking into my…
Suraj was very helpful looking into my query for NSG Media Ltd - my query was resolved immediately
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark Castellino has helped me with my query and…
Mark has helped me with my query and explained everything clearly. I really appreciate his assistance.
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Shailesh Mishra was very helpful
Shailesh Mishra was very helpful, amazing person :)
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
SUMIT NAIR
SUMIT NAIR
Very helpful help solve the problem in no time at all
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Had to query our account with Lovelina…
Had to query our account with Lovelina Vaz today. She was very polite, investigated the matter urgently and called back swiftly as promised!
7 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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