Power Vape Shop Reviews 

70
•
TrustScore 3 out of 5

3.2

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See what reviewers are saying

Rated 5 out of 5 stars

I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... See more

Rated 5 out of 5 stars

I've been a customer of PowerVapes for almost a year now. I searched the whole internet for genuine vape merchants that would sell GENUINE AlFakher vapes, and could only find these guys. Never... See more

Rated 1 out of 5 stars

Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... See more

Company replied

Rated 2 out of 5 stars

Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.


Contact info

3.2

Average

TrustScore 3 out of 5

70 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(70)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t bother

Just like all the others flavour i ordered not in stock and asking me to choose different flavours took them 4 days to tell me no stock , checked my bank and it’s gone to power vape UAE DUBAI so not sure what’s going on there ! Just received my refund

22 July 2025
Unprompted review
Rated 5 out of 5 stars

exceptional

exceptional! fast replies, good funny messages, and the vape is absolutely amazing and fast delivery for such a good price. you can do loads with it!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Awesome flavours

Ellie handled my order. She understood what I was looking for and offered Hayati which turned out to be better than Al fakher. Thanks

1 July 2025
Unprompted review
Rated 1 out of 5 stars

I’m another one who really wished I…

I’m another one who really wished I read the reviews before🙄. I’ve Been scammed here too along with many others I’ve now seen. Original store had 0 stock so tried these as their site looked so professional and realistic. Order was placed on 17th June Contacted me to tell me they were having more stock in and they would send out on 23rd June. Still not received so told them I would like a refund now being ignored after contacting on WhatsApp and their email. will be getting it back through bank. Bunch of absolute frauds.

30 June 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Chloe, We’re really sorry that this issue still hasn’t been addressed. We understand how frustrating that must be.

Please send us an email at contact@powervapeshop.co.uk with your order number and best contact number, or reach out to us via WhatsApp at +44 7444 092168. A member of our team will call you as soon as possible to resolve this and offer a goodwill gesture for the inconvenience caused.

We truly appreciate your patience and would like the opportunity to make things right.

— Power Vape Shop Team

Rated 5 out of 5 stars

Fantastic

Ordered and learned item had just gone out of stock. Sorted replacement items immediately and 2 days later had my revised order. Ultra rapid customer service postage and products. such a great experience!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Take your money for items they don't have in stock

Placed an order with these, after a week I emailed to ask if they had dispatched my order, they said had no stock (shouldn't have let me order then really) so I asked for a refund, after numerous emails & no replies & no refund i had to claim the money back through my bank. Won't use this company ever again!

27 May 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Amy,

We’re really sorry to hear about your experience. We completely understand how frustrating it is to place an order and later find out the item isn’t in stock.

This is not the level of service we aim to provide, and we sincerely apologise for the delay in our communication and refund process. If there’s anything still unresolved, please email us at contact@powervapeshop.co.uk with your order number and best contact number, or WhatsApp us on +44 7444 092168, and we’ll make sure it’s addressed promptly.

Thank you for your feedback, it helps us improve.

— Power Vape Shop Team

Rated 1 out of 5 stars

SCAM

Placed order close to 2 months and no product sent. I send an email and get no reply, send another saying I will contact my bank and then they reply and say it's out of stock and send next week. 3 weeks later and nothing, email and get no reply again. Send another email and say I will contact my bank and get a reply...surprise surprise. Reply says they will sent asap. 2 weeks later still nothing. Over 50 days for a 4 day order and I've Had to contact bank to claim money bank. Please don't bother with this company the response in reviews are lies there are much better suppliers out there that won't waste your time.

18 June 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Rob,

We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is far from the level of service we aim to provide, and we sincerely apologise for the repeated delays and lack of clear communication.

To get this sorted as soon as possible, please email us at contact@powervapeshop.co.uk with your order number and best contact number, or feel free to WhatsApp us on +44 7444 092168 or give us a call directly. A member of our team will be in touch promptly to resolve this and offer a goodwill gesture for the inconvenience caused.

We appreciate your patience and would like the chance to make things right.

— Power Vape Shop Team

Rated 4 out of 5 stars

International shipping success

My order to Northern Ireland arrived just as quickly as previous mainland UK deliveries. The customs declaration was properly completed so there were no delays at the border. All items were well protected for the longer journey. International shipping is clearly not an issue for this company.

14 May 2025
Rated 5 out of 5 stars

Love the flavors

Got 3 different Hayati disposables and they all taste amazing. The blueberry one is my absolute favorite right now. Will definitely order more when these run out.

20 May 2025
Rated 1 out of 5 stars

I ordered two vapes

I ordered two vapes, got email confirmation but never got the product, when I wrote to them (about two weeks after purchase) they said it was out of stock (but they didn’t contact me?).
I told them I wanted a refund, and now 1 week later I still haven’t heard from them.

10 June 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Adam,

We’re really sorry to hear about your experience, and we completely understand how frustrating it must be not to receive your order or any proper updates.

You should have been informed about the stock issue much earlier, and we sincerely apologise for the delay in communication regarding your refund.

We'll look into this as a priority. Please email us at contact@powervapeshop.co.uk with your order number, a brief summary of the issue, and your best contact number. A member of our team will call you as soon as possible to get this resolved and offer a goodwill gesture for the inconvenience caused.

Thank you for bringing this to our attention. We’re on it.

— Power Vape Shop Team

Rated 1 out of 5 stars

I placed an order for Shisha Al Fakher…

I placed an order for Shisha Al Fakher and paid extra for Royal Mail First Class 24-hour delivery. The tracking number provided never worked, and my order never arrived . I contacted the company and sent my order number (#5551) as requested, but after their initial response, they stopped replying completely.

I left a review expressing my concern and they responded publicly with the usual “sorry to hear that, please email us” — but that’s just to make it look like they care. I already emailed them and got no follow-up.

Be careful — just because they respond publicly doesn’t mean they’ll actually help you. I feel scammed, ignored, and disappointed. If you value reliable service, I would strongly advise ordering elsewhere

31 May 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Warren,

We’re truly sorry for the experience you've had and completely understand your frustration. Our customer service team operates Monday to Friday, 9 AM to 9 PM, and we apologise if you didn’t receive the response you expected during that time.

We want to assure you that we are currently working to sort out your issue, and we sincerely apologise for the delay and lack of communication. Please bear with us just a little longer—we're committed to resolving this for you as soon as possible.

Thank you for your patience, and again, we’re truly sorry this happened.

— Power Vape Shop Team

Rated 5 out of 5 stars

Great products and quick delivery

I ordered the new hayati vape and it arrived earlier than I expected. The vape was great and I loved the banana ice flavour. Overall a great experience from my end! Will definitely buy again once this gets over

27 May 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!!

DO NOT ORDER!!! Disgraceful company. After having sent numerous emails! They have decided not to reply or have the decency to return my many. People behind the phones dont have a clue of what theyre doing! Absolutely disgraceful

5 June 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Anuj,

We’re truly sorry to hear about your experience, and we completely understand how frustrating it must be to feel ignored, especially when you're waiting for a refund.

This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and lack of proper communication.

Please email us at contact@powervapeshop.co.uk with a quick summary of the issue and your best contact number. A member of our team will call you as soon as possible to resolve this and offer a goodwill gesture for the trouble caused.

We genuinely appreciate your feedback and would like the opportunity to make things right.

— Power Vape Shop Team

Rated 1 out of 5 stars

Avoid at all costs they are scammers…

Avoid at all costs they are scammers ordered vapes on1st may and two weeks later still didn’t have any vapes contacted them multiple times and they always had some excuse so requested a refund otherwise I would take a legal action scammers

1 June 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Dianka,

We’re truly sorry to hear about this and understand your frustration. This is not the experience we want any of our customers to have.

Please send us a quick email at contact@powervapeshop.co.uk with your order details and best contact number. A member of our team will call you as soon as possible to look into this and resolve the issue.

We’d really appreciate the chance to make this right.

Team Power Vape Shop
Preston

Rated 1 out of 5 stars

Avoid at all costs it’s a scam

Avoid at all costs it’s a scam
Contacted my bank to refund me my money

12 May 2025
Unprompted review
Power Vape Shop logo

Reply from Power Vape Shop

Hi Smith,

We’re really sorry to hear about your experience, and we completely understand your frustration.

Please email us at contact@powervapeshop.co.uk with your best contact number, and one of our team members will give you a call to offer suitable compensation for the inconvenience caused.

We truly value our customers and would appreciate the opportunity to make this right.

Team Power Vape Shop
Preston

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