powersmartusa.com Reviews 236

I love my PowerSmart snowblower. It works well, is easy to use, and is a major timesaver and back saver. I haven’t had any issues so far and would absolutely recommend. Makes snow days much easier.

Really happy with PowerSmart! Their products are super durable and last for years without any issues. I’ve had a great experience with their customer service too—they’re quick to respond and really helpful. It’s nice to buy from a company that stands behind what they sell. Would definitely recommend!

Quick response

Customer Service at PowerSmart was able to resolve the parts issue I had with my 24 inch electric snowblower.

Great Web site and easy to order. Also great customer support.

I have had my little pushmower since 2020. A few things have gone wrong on it but there customer service was awesome, the guy walked me through how to fix my problems. Easy to order parts and returning them!

This store is an absolute gem for anyone seeking reliable outdoor solutions! Whether you’re upgrading tools or preparing for emergencies, their expertise ensures you’ll find the perfect fit. The after-sales support is also stellar, with clear communication and genuine care for long-term value. A trustworthy, forward-thinking brand that powers smarter living—highly recommended!

Service is excellent. I ordered parts for my snow blower in Powersmartusa.com. When I received the parts, one of the parts is not what I expected. I emailed customer service dept., the staff Amy responded quickly and told me I ordered wrong part, but they are willing to send me the right one without extra charge. I am very grateful for that.

I bought the 80v 21 inch snowblower. I tried to use it for the first time on two inches of dry snow. The front bottom edge kept digging into the concrete; I could not push it forward without lifting the front slightly by pushing down on the handle. After making several passes, the motor would not start. I noticed a flashing red light on the handle. After a minute, it started. I made a few more short passes and then it failed to start again until it rested for a while. If two inches of dry snow overloads it, I imagine it would be worthless in six inches, or any amount of wet snow. I called Powersmart and they told me to call 872-314-0005. I called that number and left a callback message after being on hold for 30 minutes. No callback yet.

I ordered two springs for the rear door on my Power Smart mower on August 19th 2024. I have never received the parts and their customer service has not once responded to repeated emails asking about my order. Makes me wonder why they even claim to HAVE customer support.

To the person asking for the order # (#26283) and for me to post my email address here, your must be nuts. My email address will not be posted here. There is my order #, and you can find my email address attached to it. I do not believe I was charged for the springs .... I just really needed them. So (eyeroll) don't ask me to post my credit card info here, either.

I purchased a 24" 80V Snowblower from PowerSmart. The first use went fine 30 min. and done. Second use I started getting a ground fault light and the blower shut down. Reset, reinitiate and it runs for 2-5 seconds and goes down on ground fault again.
I have spent hours on the phone trying to get in touch with customer service. I lodged a complaint with the BBB in Chicago, they contacted PowerSmart. I received a letter from someone in the customerservice department telling me that a full refund would be sent to my accound, destroy the unit as it would no longer be covered under warranty. I didn't... Waited to see the whites of their eyes on the refund. It never happened... BBB went back to them and ended up getting ignored the second time. I have a $900 boat anchor with an extended warranty if anyone needs one. Our Lakes are frozen right now... More of a summer project.... (Actually I would never do that to the fish! But even our dump has standards!) I never received anything resembling customer service from them and don't expect to at this point. It just sets under its cover all shiney and new... Actually purchased on Amazon 2/13/23 and the frustration continues... I guess if you buy from them you diserve what you get! Never again!

Cheap product using cheap parts, and virtually no real warranty service available. Don't buy from them!

I had a Power Smart snow blower for 2 years. The first year, the tire screw fell off, and the wheel broke apart. The second year, the belt was torn off, the auger stalled, and the engine oil leaked.
It cannot be used. I decided to sell it as parts for $100 and got $80, so to avoid a piece of heavy junk in my shead.

I bought a 24" snow blower with briggs & stratton engine. It worked about 4 times and then stopped. When I contacted them about the warranty I learned that I need to bring to an authorized repair site and that there are none near me in VT. At the end of the season I managed to get it to work so I was hopeful for this season. I just brought it out, put in fresh gas only to have it not start even using the electrical starter. I sent 2 emails to PowerSmart support over 7 days and as of now have received no response at all. Do not buy their products or at least make sure they can service it near you as the warranty is useless. This company does not stand behind their products. I deeply regret having bought this snow blower from them.

I purchased the 170cc lawn mover 2 years ago.
This year when we started using it arms broken from both.
On checking I found that it's frame is made of plastic which broken very easily.
It's engine is very good but I cannot use it as can't push it.
I can't weld it's it is plastic.
Administration is requested to make it metal body instead of plastic.

Mower had a catastrophic failure after 5 uses. I tried to submit a warranty claim and a funny thing happened. Before I registered the product I got through to their 800 number pretty quickly. Once I registered (and therefore they had my phone number), they never picked up. I was "the next caller in line" for over two effing hours. It's a scam- they sell you worthless crap and then make it impossible to make a warranty claim. Don't make the same mistake I did. DO NOT BUY ANY PRODUCT FROM POWERSMART, FOR ANY REASON, EVER.

I was interested in a powerful (10000W +) portable inverter generator. At that power level they usually cost no less than $2500, often much more.

So I was excited at first to see PowerSmart offer on their website a 12000W Inverter Generator (DB5095) for only $1150!

However, no other site selling the product (including Amazon, WalMart and even PowerSmart's Canada webpage) mentions "inverter", and the product's manual says nothing about it! On the company's USA site, the word "inverter" is used only in the main item title/description ("12000W Inverter Generator DB5095"), and is not be found elsewhere on that page. I contacted the company, and they claim that it's indeed an inverter generator. But one look at the reviews of the product on their website clearly show they're all bot-generated: all made recently within the span of a couple weeks, with silly user IDs and one-sentence flowery statements that say nothing specific.

I would tread most carefully with a product made by a company that provides nothing but murky, unclear info.

Bought a 17" mower from Home Depot. The unit smokes every time I start it. Repair shop rolled thier eyes when I asked thier opinion. They refuse to work on them. I tried multiple times to reach corporate. They do not respond. The blade bent on the 2nd use. Bought a aftermarket replacement blade. Much sturdier than factory blade. This was a bad investment. Never again will I buy Powersmart.

I am a 63 year old woman. My mother is an 87 year old woman. We scraped together the money for your lawn mower. We received it yesterday. Today we started to mow. It immediately stopped. The belt cover must not have been properly installed. The blade was cut into it. We had a lot of trouble getting it off the blade. We had to cut it off with a kitchen knife because we don’t have tools.
I figure out from the manual it’s item 18 belt cover part # 203050396C for model # V8621S
I try to order a replacement part. You have a 203050396B that looks completely different.
So, I call 872 314 0005. There were 7 callers ahead of me. For over 30 minutes you update me on my place in line. Finally I am one caller away and you send me to voice mail !!!!!!!!??????? I call back there are again 7 callers ahead of me again. So, i hung up.

We had ordered a generator our full address was not put on and we didn't Know that and I tried to Contact them with no success couple times Waiting on the phone just to get Hung up on They did send us tracking information that we weren't aware of and they have refunded our Money. I don't know what kind of product they sell. We had a bad experience. We went and read reviews. And then we got scared and kind of freaked out. But some part we are in the wrong because we did give the wrong address.And they did give our money back like I said, I don't know about their products so I can't say anything.I also was a new customer but just wanted to say what happened. Forgot.
To say sorry for jumping to conclusions , thank you.