Power Day Sale Reviews 12

Reply from Power Day Sale

Oct 7, 2024

We are truly sorry to hear about your negative experience with our company. We apologize for the inconvenience caused by the delay in shipment.

As mentioned earlier on September 15th in Ticket #557780, we already informed you that the package was held by customs, which unfortunately led to the delay in delivery. We understand your frustration and we take full responsibility for the situation.


We informed you that we will be processing a refund for your order. We also gave you offer for the option of having the refund credited back to your WALLET, which can be used towards your future purchases as an additional savings for you. Alternatively, also we can refund the amount back to the original payment method you used for the purchase.

We have not received a response from you and in that case we refunded back the full amount which you paid for your order in your original payment method.

Reply from Power Day Sale

Oct 7, 2024

We apologize for any inconvenience you have experienced with your order. As per Ticket #584589, the dress was delivered to you on 12th September, 2024 in a timely manner. We also received your request to return the item on 25th September, 2024, and asked you for the pictures of the dress as per our return policy. Unfortunately, we did not receive any response or pictures from you.

Reply from Power Day Sale

Oct 7, 2024

As per our return policy, items are only acceptable for return when they are in their original condition. We understand that you stated the shoes were damaged by you while opening the package. In this case, we did offer you a $18 coupon as a gesture of goodwill without requiring a return.

Unfortunately, since the shoes were damaged by you, we are unable to accept the return. 

If there is anything else we can assist you with, please do not hesitate to contact us.

Reply from Power Day Sale

Oct 7, 2024

As mentioned in our previous email Ticket #936146, we informed you that the package was held by customs and offered you the option of a refund. Unfortunately, we did not receive a reply from you regarding the refund option. Therefore, we have already processed the refund back to your original payment method.

Reply from Power Day Sale

Oct 7, 2024

The item you ordered was unfortunately out of stock at the time of purchase. As a result, we had processed a refund for the full amount back to your account.

We understand the importance of receiving your order in a timely manner, especially for a special occasion such as your daughter's birthday. We sincerely apologize for the delay and any disappointment this may have caused.

Reply from Power Day Sale

Aug 14, 2024

We sincerely apologize for the inconvenience caused by the delay in receiving your bathing suit order. We understand your frustration and appreciate you bringing this to our attention.

We've investigated the issue and found that your order was indeed delayed. We've taken immediate steps to rectify the situation and have provided you with updated tracking information via ticket #378787. You should receive your package shortly.

We apologize for the issues you encountered with our customer service channels. Our online chat is available 24/7 to assist you, and have resolved the phone number issue (a mistake by our web developer).

We value your business and hope to regain your trust. Please don't hesitate to contact us if you have any further questions or concerns.

Reply from Power Day Sale

Aug 14, 2024

We sincerely apologize for the inconvenience caused by receiving the incorrect bra color.

We appreciate you bringing this to our attention. As per ticket #611470, we initiated an refund process on 07/08/24 and requested photos for verification on 08/08/24. To expedite the process, we offered a full refund as store credit on 09/08/24 since the bra was not returned.

Reply from Power Day Sale

Jun 18, 2024

Dear Robin,

Thank you for bringing this issue to our attention. sincerely apologize for the inconvenience caused.

We understand the frustration of waiting for your order. We regret to inform you that your order was lost in transit, which is why the status remained “processing.” We truly value your patience and apologize that you were not kept fully informed.

We are pleased to inform you that your payment has been refunded. At Power Day Sale, we strive to provide exceptional customer service. Had we been contacted sooner, we could have immediately initiated a replacement or traced the order to ensure its safe delivery to you.

For future reference, our dedicated customer support team is available 24x7 through chat and email to assist you with any concerns or inquiries you may have.

We appreciate your understanding and invite you to reach out if there is anything we can do to remedy your experience.

Best Regards,

Reply from Power Day Sale

Dec 1, 2020

Good Afternoon,

Milanoo is one of our 200+ suppliers. We have a very strict supplier black listing policy where if there are quality issues we black list them automatically. Unlike marketplaces we are a single product retail, where you don't have to deal with multiple suppliers to choose from.

The order was for 104$ with express shipping (FedEx). When the customers who buy directly from Milanoo they get their products after over 30+ days.

Why we charge extra is because we provide services like quick shipping (dress was delivered to you within 5 days of shipping) - local support, we are a Canadian Company and our profits.

If you had to buy from Milanoo directly your experience would have been very different and we ensure that the clothes that we source are of higher quality.