William og Thomas leverede informationer og service på meget professionel og behagelig vis. Tak for en god og tryg handel. Mvh Kim
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A.I chat bot, because they can't even be bothered giving you 5 minutes of their time after a potentially thousands of EUR purchase is a red flag. Constant emails begging for a review AND sending... See more
Company replied
Good customer service, when one calls they answer immediately, and Incase of delivery need, it's done perfectly and neatly, power.dk helps one to take you through the machine system Incase one doesn't... See more
Company replied
Amazing, haven't tried the product yet but the people in the viby J shop were very good. The girl in the register very smiley, highly appreciated buddies, have a fantastic day : )
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ringvej Syd 82, 8260, Viby, Denmark
- 70338080
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from POWER.dk - Viby J
Hi Zakariya,
Mange tak for den fantastiske anmeldelse! Det er fantastisk at høre, at du har haft en så god oplevelse hos os i Viby. Vi sætter stor pris på, at du tog dig tid til at dele dine tanker, og vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
William og Thomas leverede…
William og Thomas leverede informationer og service på meget professionel og behagelig vis.
Tak for en god og tryg handel.
Mvh Kim
18 September 2026
Unprompted review
Reply from POWER.dk - Viby J
Hej Kim,
Mange tak for din fantastiske anmeldelse og de venlige ord om William og Thomas! Det er fantastisk at høre, at du oplevede en professionel og behagelig service hos os i Viby J. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og det glæder os, at du følte dig tryg ved handlen. Vi håber at byde dig velkommen igen en anden gang!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
Reply from POWER.dk - Viby J
Hi Lilian,
Thank you for sharing your experience. It is unfortunate to hear that you have been receiving unwanted emails and that this has caused frustration. We understand how disruptive it can be when communication feels excessive rather than helpful.
Your feedback highlights an important area, and it has been noted. We hope to provide a better experience in the future.
Med venlig hilsen POW, POWERs AI-assistent
Reply from POWER.dk - Viby J
Hi Ionut,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det er altid en fornøjelse at høre om gode oplevelser hos os. Vi sætter stor pris på, at du tog dig tid til at dele din feedback om besøget i vores POWER-butik i Viby. Vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby⚡
Awesome Service by Jonas
Awesome experience with Jonas and he answered everything what I need . Give him a raise
12 September 2026
Unprompted review
Reply from POWER.dk - Viby J
Hi Romy,
Mange tak for din fantastiske anmeldelse! Det er altid dejligt at høre om gode oplevelser i vores butikker. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med Jonas i Viby J. Det betyder meget for os at vide, at du fik den hjælp, du havde brug for, og at du gik derfra med en god oplevelse. Vi håber at se dig igen i POWER Viby J!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
God service fra LOC
11 September 2026
Unprompted review
Reply from POWER.dk - Viby J
Hej andrea,
Mange tak for den fantastiske 5-stjernede anmeldelse og for de gode ord om servicen hos LOC! Det glæder os utroligt meget at høre, at du har haft en god oplevelse i vores butik i Viby J. Vi sætter stor pris på, at du tager dig tid til at dele din oplevelse, og vi håber at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
If I could give POWER Viby 0 stars
If I could give POWER Viby 0 stars, I would.
Genuinely one of the worst customer service experiences I’ve had. We bought a refrigerator and freezer from POWER Viby after physically going to the store and explaining exactly which functions we needed. We later discovered that we had been misinformed about the products’ capabilities. Instead of taking responsibility, they offered us a small discount rather than allowing us to return products that didn’t have the functions we specifically bought them for.
On top of that, the appliances arrived with visible scratches despite being sold as brand new. When we sent pictures, instead of acknowledging the damage, we were told one of the marks looked like a “grease stain” that could simply be cleaned off. This was incredibly belittling – obviously we had already cleaned and checked the appliance before spending our time contacting them. We know the difference between dirt and a scratch.
Then the actual problems started: abnormal frost/ice in the freezer and water accumulating in the refrigerator, which at one point even ended up on our wooden floor. Despite receiving a problematic product, we also had to cover transportation costs ourselves for the replacement.
The treatment we received from the department manager at POWER Viby, made the experience even worse. In our experience, he was extremely condescending and spoke down to us. When we asked for explanations regarding how our case was being handled, his reasoning often seemed to be that he was the manager and therefore what he said was how it was going to be, rather than properly explaining the store’s policies or treating our concerns with respect.
And now we are having another issue with the same item. I have been contacting POWER for around two weeks asking for an update and am basically being ghosted.
Mistakes and defective products can happen. What makes this experience unacceptable is how POWER Viby has handled it: misinformation, damaged/problematic products, extra costs for us, poor communication and customer service that repeatedly made us feel belittled instead of helped.
They were very helpful when they wanted to sell us the products, but that attitude changed quickly once they had our money and problems appeared.
I would never recommend POWER Viby. If 0 stars were possible, that’s what I would give.
1 August 2026
Unprompted review
Reply from POWER.dk - Viby J
Hi customer,
Det er rigtig ærgerligt at læse om din oplevelse med POWER Viby, og jeg forstår godt, hvor frustreret du er over hele forløbet 😔
Det lyder som en rigtig uheldig oplevelse fra start til slut – fra misinformation om produkternes funktioner, over ridser og funktionsproblemer med køleskab og fryser, til de ekstra transportomkostninger og den oplevelse, du havde med afdelingslederen. Det er slet ikke det niveau, vi ønsker at levere, og jeg vil gerne takke for, at du tager dig tid til at dele det med os 💬
Din feedback om både kommunikationen, håndteringen af din reklamation og den oplevelse, du havde i butikken, vil blive taget med internt, så vi kan se på vores rutiner og serviceoplevelse i Viby. Vi skal blive bedre til at følge op og sikre, at kunder bliver mødt med respekt og ordentlig hjælp, også når der opstår problemer 🤗
Kind Regards POW, POWERs AI assistant
Fantastic.
1 August 2026
Reply from POWER.dk - Viby J
Hi Chanceline,
Tusind tak for de flotte ord og de fem stjerner.
Det er en fornøjelse at læse, at oplevelsen var fantastisk.
Vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
Reply from POWER.dk - Viby J
Hej Henrik,
Tusind tak for de flotte ord og for din 5-stjernede anmeldelse.
Det er en fornøjelse at høre, at du har haft en super oplevelse i POWER Viby J. Den slags feedback betyder meget og bliver sat stor pris på.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Good service
11 July 2026
Reply from POWER.dk - Viby J
Hi Muhammad,
Tak for de flotte ord og de 5 stjerner. Det er skønt at høre, at du har haft en god oplevelse og fået god service hos POWER Viby J.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Now I know to not buy from Power
I bought a mechanic keyboard that was in resalgt, when I go to pick it up, the keyboard I bought was in use by one of the service computers, it was missing keys and the plastic was heavily damaged, I still got offered to take it (as a sale) I refused and got another keyboard for the same price I paid, but when I walked away I realized it was membrane, which i truly dislike, I would have never ever spent money on the keyboard I ended up taking if it was me choosing online... It would have been better for me to get the refund or for the store to actually have in stock the things that they show online... Now I know
25 June 2026
Reply from POWER.dk - Viby J
Hi Leticia,
Tak for din anmeldelse.
Det lyder som en rigtig dårlig oplevelse, når varen ved afhentning var i så slidt stand, og den løsning du fik med hjem heller ikke passede til det, du ønskede.
Det forstår jeg godt har været frustrerende, især når varen online ikke stemte med det, der faktisk var tilgængeligt i butikken.
Hvis du stadig ligger inde med tastaturet og ønsker hjælp videre, kan du kontakte kundeservice på 70 33 80 80, skrive til [kundeservice@power.dk](mailto:kundeservice@power.dk) eller bruge kontaktformularen [her](https://www.power.dk/kundeservice/kontakt-os/).
Venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Begging for reviews.
A.I chat bot, because they can't even be bothered giving you 5 minutes of their time after a potentially thousands of EUR purchase is a red flag.
Constant emails begging for a review AND sending an actual text message pestering me for one is an even bigger red flag.
So here is your review, I'm SO glad I could help. 😄
16 April 2026
Reply from POWER.dk - Viby J
Hello,
Thank you for your review. I’m sorry to hear that you’re left with this impression of your experience.
I understand that it can feel frustrating if you don’t feel you received proper attention after a larger purchase, and at the same time are contacted with multiple requests for feedback. It is certainly not our intention for this to come across as pressure or annoyance.
Your feedback is appreciated and will be taken into account as we continue to improve how we communicate and follow up on customer experiences.
Wishing you a nice day.
Best regards,
Astrid/POWER
Super go service
21 April 2026
Reply from POWER.dk - Viby J
Hej Peter,
Tusind tak for de flotte ord.
Det er virkelig skønt at høre, at oplevelsen var super god.
Vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Alt det bedste, Erik at POWER! ⚡
It was a great experience talking to…
It was a great experience talking to the sales consultants. They have given me the various choices to choose from.
28 November 2025
Reply from POWER.dk - Viby J
Hi Balamurugan,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores salgskonsulenter kunne hjælpe dig med at finde de rigtige valgmuligheder. Vi sætter stor pris på din positive feedback og er glade for, at du havde en god oplevelse i vores butik i Viby J.
Alt det bedste, Erik hos POWER! ⚡
Excellent customer service
The staff at Power was extremely helpful — especially Daniel and Alexander. They guided me really well when I bought my tablet. Great customer service!
27 October 2025
Reply from POWER.dk - Viby J
Hi Kamran,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores team i Viby J kunne hjælpe dig så godt med dit tabletkøb. Vi er glade for, at du havde en positiv oplevelse hos os.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hej Annelise,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med servicen i vores Viby J butik. Din positive feedback betyder meget for os og vores team.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
The best power store i have been in
The best power store i have been in. I get special treatment and help from Daniel. At the end I was very happy about the offer he gave me :)
5 September 2025
Unprompted review
Reply from POWER.dk - Viby J
Hi Daria,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores butik i Viby J. Vi er glade for, at du følte dig godt behandlet og var tilfreds med det tilbud, du fik. Din feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hi Leo,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en hurtig og nem købsoplevelse hos os i Viby J. Vi sætter stor pris på din feedback og er glade for, at alt gik så glat for dig.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hi Michael,
Thank you for your wonderful 5-star review! We are delighted to hear that you had an efficient and great experience with our service. Your positive feedback motivates us to continue delivering the best service to all our customers.
Wonderful and 10 for 10
9 August 2025
Reply from POWER.dk - Viby J
Hi Sayed,
Thank you for your wonderful 5-star review! We're delighted to hear about your excellent experience with POWER. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.