The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my item on Jan 13. The item was not delivered to me until February 4. In that time I received one update from Power on Jan 18 that there would be a delay until Jan 21. From then on there was... See more
Company replied
I feel like the guys forcing me to buy their others products ie changing electricity company, changing telephone company etc. etc. Many time I have to say sorry not interested, not interested. I pe... See more
Company replied
I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from POWER.dk - Herlev
Hi Solomon,
Tak for den fine anmeldelse.
Det er dejligt at høre, at alt gik som det skulle.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Olena,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med vores hurtige service og venlige personale i Herlev. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
Med venlig hilsen, Erik hos POWER! ⚡
Reply from POWER.dk - Herlev
Hi Popal,
Tak for din fantastiske anmeldelse! Det varmer virkelig vores hjerter at høre, at du har haft en så positiv oplevelse med os i Herlev. Vi sætter stor pris på din tillid og er glade for, at vi kunne levere den service, du fortjener.
Alle de bedste, Erik hos POWER! ⚡
thank you for hilping me
9 April 2026
Reply from POWER.dk - Herlev
Hi tabosh,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at vi kunne hjælpe dig godt. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
All the best, Erik at POWER! ⚡
Tak til Power og tak til Kasper for at…
Tak til Power og tak til Kasper for at have skaffet mig en god kogeplade til den bedst mulige pris. Én gang Power, altid Power.
28 March 2026
Reply from POWER.dk - Herlev
Hej Jafar,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder kunne hjælpe dig med at finde den perfekte kogeplade til en god pris. Vi sætter stor pris på din loyalitet og tillid til POWER.
Det betyder meget for os, når vores kunder er tilfredse med både produktet og servicen. Vi glæder os til at hjælpe dig igen i fremtiden!
Med venlig hilsen, Erik hos POWER! ⚡
Frustrating experience with power
Poor customer service,
I had a pretty frustrating experience recently. I asked for an apple charger but the employee sold me a completely different brand. I only realized it after opening the box.
Because of this I had to go back to the store just return it which was a waste of time.
It would have been much better if the staff had been more careful and helpful
19 March 2026
Reply from POWER.dk - Herlev
Hej Hasan😔
Tak for din anmeldelse.
Jeg er virkelig ked af at høre om din oplevelse hos os. Det er selvfølgelig ikke i orden, at du fik et helt andet produkt end det du bad om - det må have været super irriterende at skulle køre tilbage til butikken igen for at returnere det.
Vi skal naturligvis være mere opmærksomme og sikre, at I får præcis det, I kommer efter. Din feedback er vigtig for os, og jeg vil sørge for at den bliver delt med teamet, så vi kan blive bedre 💪
Jeg håber vi får chancen for at give dig en langt bedre oplevelse næste gang du besøger os!
Mange hilsner
Muhammed
POWER Kundeservice
Reply from POWER.dk - Herlev
Hei Farshad,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er så tilfreds med din oplevelse hos POWER Herlev. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse med andre kunder.
Alt det bedste, Erik hos POWER! ⚡
The staffs were sooo rude and didn’t…
The staffs were sooo rude and didn’t even smiled once. Worst service ever experienced I faced this before also while buying cable for my phone.
23 February 2026
Reply from POWER.dk - Herlev
Hi Aruna
Thank you for your review.
We’re very sorry to hear about your experience and that our staff came across as rude and unwelcoming. 😔 That is certainly not the service we aim to provide, and we understand how frustrating it must have been, especially as this was not your first disappointing visit.
We’ll take your feedback seriously and share it internally so we can improve our customer service and ensure all customers are treated politely and professionally.
We hope your next experience with us will be much better.
Best regards,
Astrid/POWER
Very delayed
I ordered my item on Jan 13. The item was not delivered to me until February 4. In that time I received one update from Power on Jan 18 that there would be a delay until Jan 21. From then on there was no further update. I had to call, chat with the chatbot and physically go into the store to find out more information. All in all it was not a pleasant experience and I waited longer for the item than anticipated and expected.
2 February 2026
Reply from POWER.dk - Herlev
Hi Mariana
Thank you for your review.
We’re very sorry to hear about the long wait for your item and the lack of updates during that time. 😔 We completely understand how frustrating it must have been to have to chase information through calls, the chatbot, and visiting the store.
We take your feedback seriously and will share it internally so we can improve communication about delivery delays and make the process smoother for our customers in the future.
We hope your next experience with us will be much better.
Best regards,
Astrid/POWER
Reply from POWER.dk - Herlev
Hi Preben,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service muligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
POWER Herlev – unprofessional handling of repair case
My repair case for my kids’ smartwatch at POWER Herlev was handled in a very unprofessional way.
First I was told the watch couldn’t be repaired and that the same model was not available, so I was asked to choose another watch and pay extra. Two different staff members said there were no other solutions. Later, a third person suddenly found the same model available in other stores — and even told me it was my mistake because I didn’t ask the right questions earlier.
On top of that, I was told to take the refund immediately or I would “lose the money” if I left the store. No one would share their name, and when I asked to speak to the department/store manager, the person I spoke with just said “I am the manager.”
I later complained by email. The branch manager’s reply was also disappointing: he said he would investigate, but then simply repeated that “in this situation we only offer this solution.” There was no apology for how I was treated in the store.
This is not the level of customer service I expect from a big retail chain.
31 January 2026
Unprompted review
Reply from POWER.dk - Herlev
Hi Islam😊
Thank you for your review!
I'm really sorry to hear about your experience with the repair case at POWER Herlev 😔 What you've described is not the way we should handle any customer situation, especially when it involves your kids' smartwatch.
Being told there was no solution, then finding out the same model was available in other stores, and being made to feel like it was your fault for not asking the right questions - that's not okay at all 💙
The pressure to take a refund immediately or "lose the money," staff not sharing their names, and the lack of a proper follow-up from the branch manager - I can completely understand why you're disappointed.
I can see that your case appears to be resolved, which I'm glad about. But I've passed your feedback on about how the situation was handled, so we can learn from this and do better 🙏
Best regards
Muhammed POWER Costumerservice
The shopping experience was…
The shopping experience was comfortable, and the staff provided supportive and helpful guidance.
24 January 2026
Reply from POWER.dk - Herlev
Hi Posta Nath Rai,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en behagelig shoppingoplevelse i vores Herlev-butik. Vi er glade for, at vores personale kunne give dig den støttende og hjælpsomme vejledning, du havde brug for.
Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os. Det betyder meget for os og vores team.
Alt det bedste, Erik hos POWER! ⚡
Faulty installation
I have purchased a washing machine and installation aervice from you in June 2025. It was installed in a wrong way and is leading. Now in January 2026 you have not corrected the problem.
19 June 2025
Reply from POWER.dk - Herlev
Hi Tuomas 🙁
Thanks for your review.
That sounds like a really bad experience with your washing machine and the installation, and I’m genuinely very sorry you’re still struggling with it. When you’ve paid for both the product and installation back in June 2025, it absolutely shouldn’t be incorrectly installed and leaking – and it definitely shouldn’t still be unresolved here in January 2026. That’s far from the kind of customer experience we want to give you.
We’re really sorry for the whole situation and the inconvenience it has caused you over such a long period of time. We’ll reach out to the store connected to your purchase, so they can get involved and take a proper look at your case and the installation, and make sure it’s handled in a much better way from here.
We really want to get this fixed properly for you.
All the best
POWER / Christian
Helpful staff
Staff were helpful and proactive in helping me to find exactly what I was looking for.
7 January 2026
Reply from POWER.dk - Herlev
Hi Steven,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores personale i Herlev var hjælpsomme og proaktive i at hjælpe dig med at finde præcis det, du ledte efter. Vi sætter stor pris på din positive feedback om vores service.
All the best, Erik at POWER! ⚡
Super the prices are quite ok
9 January 2026
Reply from POWER.dk - Herlev
Hi Leslaw,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er tilfreds med vores priser. Vi arbejder hårdt på at tilbyde konkurrencedygtige priser på alle vores produkter, så det er dejligt at vide, at det bliver værdsat af vores kunder.
Med venlig hilsen, Erik hos POWER! ⚡
Great service
4 January 2026
Reply from POWER.dk - Herlev
Hi Paulina,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en så positiv oplevelse med os i Herlev. Vi sætter stor pris på din feedback og er glade for, at vores service har levet op til dine forventninger.
All the best, Erik at POWER! ⚡
Worst customer service experience.I…
Worst customer service experience.I ordered a memory card on Dec 28th and was told it would be ready at Power Herlev on Dec 31st. Instead, they delayed it to Jan 2nd. When I went to the store, the staff couldn't find my order and made me wait 20 minutes with no resolution. I ended up cancelling my order on the spot and bought it from Proshop instead. Pathetic logistics and a total waste of time.
2 January 2026
Reply from POWER.dk - Herlev
Hi Kaushik
Thank you for your review. We’re very sorry to hear about your experience – this is certainly not the standard we aim to provide. We understand how frustrating it must have been to have your order delayed, wait 20 minutes in the store without resolution, and ultimately have to cancel your order.
We appreciate your feedback, as it helps us improve our logistics and in-store processes, so customers can receive their orders efficiently and without unnecessary delays in the future.
You are wished a lovely day.
The best regards,
Astrid/POWER
Worst experience ever
Worst experience ever. I ordered a phone and it has already been 9 days, still they haven’t delivered it😑😑😑
27 December 2025
Reply from POWER.dk - Herlev
Hi Shouvik,
Thanks for your review.
I’m really sorry that you’re still waiting for your phone after 9 days – that’s super annoying, especially when you’re excited to get a new device and it just keeps being delayed 😑
Your order has unfortunately been affected by the fact that POWER has been closed on some days due to holidays, and that has made the delivery a bit delayed compared to what you’d normally experience. It’s of course still frustrating from your side, and we’re genuinely sorry for the inconvenience and the extra waiting time.
Have a nice day.
Christian/POWER
Reply from POWER.dk - Herlev
Hi Imran,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en rigtig god oplevelse med vores service. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Good one with nice features
31 December 2025
Reply from POWER.dk - Herlev
Hi Vamsi Krishna,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er tilfreds med produktet og dets funktioner. Din positive feedback betyder meget for os og motiverer os til at fortsætte med at levere kvalitetsprodukter til vores kunder.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.