My son laptop stopped working but due to guarantee, power fixed that and changed all motherboard again. We are so happy. And secondly customer service is very professional and efficient. Thank you pow... See more
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See what reviewers are saying
The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
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I feel like the guys forcing me to buy their others products ie changing electricity company, changing telephone company etc. etc. Many time I have to say sorry not interested, not interested. I pe... See more
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Poor customer service, I had a pretty frustrating experience recently. I asked for an apple charger but the employee sold me a completely different brand. I only realized it after opening the b... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6K reviews
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My son laptop stopped working but due…
My son laptop stopped working but due to guarantee, power fixed that and changed all motherboard again. We are so happy. And secondly customer service is very professional and efficient. Thank you power.
9 June 2026
Reply from POWER.dk - Herlev
Hi Afshan,
Tusind tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at den bærbare blev repareret, og at I har haft en god oplevelse hele vejen igennem. Det betyder meget, at både servicen og hjælpen har levet op til forventningerne.
Tak fordi du tog dig tid til at dele det.
Kind regards Erik, POWER Kundeservice on behalf of POWER Herlev⚡
Reply from POWER.dk - Herlev
Hi Bikram,
Tak for de flotte 5 stjerner.
Det er dejligt at høre, at der blev hjulpet med at få det tunge 75 tommer TV læsset i bilen.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Kolosovskyi Oleksandr,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at alt gik godt, og at servicen var hurtig.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Good service
7 May 2026
Reply from POWER.dk - Herlev
Hi Yasir,
Mange tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du har haft en god oplevelse og fået god service.
All the best, Erik at POWER! ⚡
Good and fast service!
13 May 2026
Reply from POWER.dk - Herlev
Hi Stefan,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen var god og hurtig.
Vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Camille,
Tusind tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du er tilfreds med både kvaliteten, prisen og den hurtige og nemme levering eller afhentning.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Adam,
Mange tak for de flotte ord.
Det er virkelig dejligt at høre, at oplevelsen med både service, hjælp og pris har været så god.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Patience,
Mange tak for de flotte ord.
Det er skønt at høre, at afhentningen gik så nemt, og at oplevelsen var god hele vejen igennem.
Den slags feedback er virkelig værdsat.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Solomon,
Tak for den fine anmeldelse.
Det er dejligt at høre, at alt gik som det skulle.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Herlev
Hi Olena,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med vores hurtige service og venlige personale i Herlev. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
Med venlig hilsen, Erik hos POWER! ⚡
Reply from POWER.dk - Herlev
Hi Popal,
Tak for din fantastiske anmeldelse! Det varmer virkelig vores hjerter at høre, at du har haft en så positiv oplevelse med os i Herlev. Vi sætter stor pris på din tillid og er glade for, at vi kunne levere den service, du fortjener.
Alle de bedste, Erik hos POWER! ⚡
thank you for hilping me
9 April 2026
Reply from POWER.dk - Herlev
Hi tabosh,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at vi kunne hjælpe dig godt. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
All the best, Erik at POWER! ⚡
Tak til Power og tak til Kasper for at…
Tak til Power og tak til Kasper for at have skaffet mig en god kogeplade til den bedst mulige pris. Én gang Power, altid Power.
28 March 2026
Reply from POWER.dk - Herlev
Hej Jafar,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder kunne hjælpe dig med at finde den perfekte kogeplade til en god pris. Vi sætter stor pris på din loyalitet og tillid til POWER.
Det betyder meget for os, når vores kunder er tilfredse med både produktet og servicen. Vi glæder os til at hjælpe dig igen i fremtiden!
Med venlig hilsen, Erik hos POWER! ⚡
Frustrating experience with power
Poor customer service,
I had a pretty frustrating experience recently. I asked for an apple charger but the employee sold me a completely different brand. I only realized it after opening the box.
Because of this I had to go back to the store just return it which was a waste of time.
It would have been much better if the staff had been more careful and helpful
19 March 2026
Reply from POWER.dk - Herlev
Hej Hasan😔
Tak for din anmeldelse.
Jeg er virkelig ked af at høre om din oplevelse hos os. Det er selvfølgelig ikke i orden, at du fik et helt andet produkt end det du bad om - det må have været super irriterende at skulle køre tilbage til butikken igen for at returnere det.
Vi skal naturligvis være mere opmærksomme og sikre, at I får præcis det, I kommer efter. Din feedback er vigtig for os, og jeg vil sørge for at den bliver delt med teamet, så vi kan blive bedre 💪
Jeg håber vi får chancen for at give dig en langt bedre oplevelse næste gang du besøger os!
Mange hilsner
Muhammed
POWER Kundeservice
Reply from POWER.dk - Herlev
Hei Farshad,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du er så tilfreds med din oplevelse hos POWER Herlev. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse med andre kunder.
Alt det bedste, Erik hos POWER! ⚡
The staffs were sooo rude and didn’t…
The staffs were sooo rude and didn’t even smiled once. Worst service ever experienced I faced this before also while buying cable for my phone.
23 February 2026
Reply from POWER.dk - Herlev
Hi Aruna
Thank you for your review.
We’re very sorry to hear about your experience and that our staff came across as rude and unwelcoming. 😔 That is certainly not the service we aim to provide, and we understand how frustrating it must have been, especially as this was not your first disappointing visit.
We’ll take your feedback seriously and share it internally so we can improve our customer service and ensure all customers are treated politely and professionally.
We hope your next experience with us will be much better.
Best regards,
Astrid/POWER
Very delayed
I ordered my item on Jan 13. The item was not delivered to me until February 4. In that time I received one update from Power on Jan 18 that there would be a delay until Jan 21. From then on there was no further update. I had to call, chat with the chatbot and physically go into the store to find out more information. All in all it was not a pleasant experience and I waited longer for the item than anticipated and expected.
2 February 2026
Reply from POWER.dk - Herlev
Hi Mariana
Thank you for your review.
We’re very sorry to hear about the long wait for your item and the lack of updates during that time. 😔 We completely understand how frustrating it must have been to have to chase information through calls, the chatbot, and visiting the store.
We take your feedback seriously and will share it internally so we can improve communication about delivery delays and make the process smoother for our customers in the future.
We hope your next experience with us will be much better.
Best regards,
Astrid/POWER
Reply from POWER.dk - Herlev
Hi Preben,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service muligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
POWER Herlev – unprofessional handling of repair case
My repair case for my kids’ smartwatch at POWER Herlev was handled in a very unprofessional way.
First I was told the watch couldn’t be repaired and that the same model was not available, so I was asked to choose another watch and pay extra. Two different staff members said there were no other solutions. Later, a third person suddenly found the same model available in other stores — and even told me it was my mistake because I didn’t ask the right questions earlier.
On top of that, I was told to take the refund immediately or I would “lose the money” if I left the store. No one would share their name, and when I asked to speak to the department/store manager, the person I spoke with just said “I am the manager.”
I later complained by email. The branch manager’s reply was also disappointing: he said he would investigate, but then simply repeated that “in this situation we only offer this solution.” There was no apology for how I was treated in the store.
This is not the level of customer service I expect from a big retail chain.
31 January 2026
Unprompted review
Reply from POWER.dk - Herlev
Hi Islam😊
Thank you for your review!
I'm really sorry to hear about your experience with the repair case at POWER Herlev 😔 What you've described is not the way we should handle any customer situation, especially when it involves your kids' smartwatch.
Being told there was no solution, then finding out the same model was available in other stores, and being made to feel like it was your fault for not asking the right questions - that's not okay at all 💙
The pressure to take a refund immediately or "lose the money," staff not sharing their names, and the lack of a proper follow-up from the branch manager - I can completely understand why you're disappointed.
I can see that your case appears to be resolved, which I'm glad about. But I've passed your feedback on about how the situation was handled, so we can learn from this and do better 🙏
Best regards
Muhammed POWER Costumerservice
The shopping experience was…
The shopping experience was comfortable, and the staff provided supportive and helpful guidance.
24 January 2026
Reply from POWER.dk - Herlev
Hi Posta Nath Rai,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en behagelig shoppingoplevelse i vores Herlev-butik. Vi er glade for, at vores personale kunne give dig den støttende og hjælpsomme vejledning, du havde brug for.
Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os. Det betyder meget for os og vores team.
Alt det bedste, Erik hos POWER! ⚡
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