Pound to Pocket Reviews 206

Using pounds to pocket got me out of a tight spot when nobody else would touch me, sure the interest is higher but cant complain, thanks

I sent an message via the 'Online Chat' and spoke with an agent called 'tracy' who when i asked questions to was unable to answer them and instead asked me to send bank details etc when i questioned the reason for this she stated that they hadnt actually been requested but she could speed things up?!? When i explained i was a little concerned as to why she was asking for this information and could she explain the reason why, my conversation was 'ended' by her?!?!? A little concerned and not confident i have made the right choice to use Pounds to Pocket.......

Very pollite and underxstanding. First time used live chat helpfull.

Thank you for your help today

The only little bit of friction I have with Pound to pocket is that I think the interest charge is a bit to high, other then that I think very good, quick and smooth experience.

Was accepted for a loan but it was put on hold due to a mix up over not updating my bank accounts but very easily done by Poundstopockect online chat sevice.1st class customer service.

I was experiencing money problems and was late paying and P2P were brilliant, lovely to talk to and helped me, would recommend them to everyone.

Always had a good service. Had three loans with them and managed to pay them off early.

loan of £650 , paid off 300 and pence, tried to pay off loan with £538 remaining but told its £608 as interest is accrued daily, tried to get discount for early payment of complete loan and told no it is £608, have a great day! shocking!

spent 3 weeks in florida where i lost my card 2 days into trip had to cancel my card which subsequently messed up my payments , missed two payments . tried to sort them out this morning but customer service are persistant on charging me extortionate fees despite this not being my fault . Not a happy customer !!!

I have been using pounds to pocket for a few years now and have just settled my second loan, every aspect of customer service has been prompt and efficent and their online chat service is by far the best i have used for any company so far. Would absolutely recommend! Thanks Pounds To Pocket!

They were very helpful and nice about everything. The call centre staff in the States are especially helpful. They also have medium loans with very low interest rates (compared to the competition) so that is great. Finally, they have a great website too.

I have been with the company for several months and, due to Christmas, had trouble making my December payment. After contacting the company, they couldn't do enough for me, very understanding and very helpful, a first class service!

I would have no hesitation, whatsoever, in recommending the company!

Well, I've used Pounds to Pocket for a couple of years now, having changed jobs in February I needed to change my payment date...

All of my other creditors changed this without issue, however, P2P decided it would take a total of 17 emails, numerous copies of wage slips and various bank statements before even CONSIDERING changing the payment date.

Obviously, this annoyed me.

Now, I've come to settle my account in full, all they could offer was a reduction of 4 pence on the total outstanding balance, I obviously declined this and will continue with the agreement and keep the money I was going to use to settle in full!

After this, I asked them to cancel my Continuous Payment Authority, I received email confirmation that they had, imagine my surprise when the payment was automatically taken.

I complained to Pounds to Pocket and got absolutely no where, the payment was going to be made on the date anyway, but they took the payment before my wage went in, causing another payment to bounce.

Were they apologetic? No. Would I recommend anyone within their organisation? No.

I've not ONCE spoken to anyone helpful, nor have I had any helpful interaction, the complete opposite to every other lender I've used historically.

a good company I had to rearrange a few payments they were more than happy to help me

Conveniently lend you first time around..and a top up. However customer service is too poor and only when they want money they are quick to call and harass you every hour until they get a response. When they do get in touch and you make an agreement they fail to record it..and you get harassed all over again. Having been a loyal customer, the least I expect is decent customer service. Live chat is an absolute joke - no proper responses, and no proper answers to questions asked...simply copy and paste! A very unhappy customer!

WARNING this company will lend you money however do not rely on them to set up a direct debit as they will use your debit card to take payments and if your card expires during the loan and as they then fail to take money by direct debit they charge you fees and threaten you Pay them off and they then try to rip you off for a load of fees and charges they are not entitled to. Next they send out debt collectors and breach every code of practice going
Good company for giving money but useless at everything else customer service is a joke and they are very rude

Pounds to pocket have a scam. They always claim that your last payment couldn't be taken due to funds not been in your account. They then take it the day after and hit you with a late payment fee. They did this to me twice, even though I get paid every friday they still claimed the bank declined the funds request. My bank did not by the way because one wasn't even presented. They took the money the next day Saturday ???? and charged me a late payment fee. They have also done the same to a friend.

I have been using this company for a few months and they have been nothing but helpful and very understanding, never had any problems and will be a customer for years to come.

I think this company is great I would reccomend to any friends and family always friendly and very helpful