I’ve been seeing Pott Candles among many other candle makers in my Facebook feed for several months now. I used to be a big Yankee Candle fan, but I think not only have they priced themselves to... See more
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Review summary
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Reviews shaping this summary
Just received my first Pott candle, in the Noël scent with dark green Holly pot. The fragrance is beautiful and I can’t wait to light it nearer Christmas. The quality of the pott and the match Pott i... See more
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... See more
Company replied
I love these candles! I have several around the house now. The hand made pots are beautiful in their own right and the candles smell gorgeous, natural and light with no artificial tang like so many.... See more
Company replied
4.5
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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I love the candles this was my third…
I love the candles this was my third but do think they are expensive. Packed well and sent very quickly. Delivery by Royal
mail excellent,
16 July 2026
Unprompted review
Happy Customer
I recently purchased a candle for my kitchen, loved it so much, I have now purchased a diffuser for my bathroom. My husband has even commented on beautiful the ceramic pots are.
2 July 2026
Quality pots, but boring packaging for a gift!
My first time ordering from Pott Candles. I hesitated a long time due to cost, but they didn’t disappoint! Bought as a gift for my daughter. The only thing I would say was that the items arrived in the delivery box, so that’s what I had to wrap - plain cardboard box with the big Royal Mail delivery label on it addressed to me. It would be nice if there was a nicer presentation box - even if it was still plain cardboard but perhaps with a pretty design and contained within the postal packaging. But my daughter loved the pots and the candle. I’ll wait to see how it burns and the quality of the scent,
2 July 2026
Reply from Pott Candles
Thank you so much for your order and glad to hear that your daughter loved her gift. Thank you for your feedback, we really appreciate you taking the time to write this - this is something we are working on at the moment and hope to have something to share in the near future. Thank you once again and hope you and your daughter get to try lots more of our scents in the near future!
I love these candles
I love these candles. They are made from the most eco friendly materials, so are safe and have the most gorgeous scents.
The best bit is the candle holders being infinitely re-usable. Top marks, Potts!
2 July 2026
Reply from Pott Candles
Thank you so much for your order Petrina and so glad you are enjoying the candles! Thank you for taking the time to leave such a lovely review
Absolutely beautiful x
2 July 2026
Reply from Pott Candles
Thank you so much so glad you are enjoying them!
Reply from Pott Candles
Thank you so much for your order and taking the time to leave such a lovely review
Reply from Pott Candles
So glad to hear this and so glad you are enjoying them. Thank you for your order and for taking the time to leave a review
I can’t cancel my subscription
I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce back saying the inbox is under maintenance. I’ve now been charged for another order I don’t want. This is unacceptable.
1 July 2026
Unprompted review
Reply from Pott Candles
Thank you for your review.
We're sorry to hear you've had trouble getting in touch. To cancel your subscription, please email hello@pottcandles.com and our team will respond within a maximum of 24 hours, although it's typically within a few hours on the same working day.
We're not aware of any issues with emails to this address bouncing, so we're sorry for the inconvenience you've experienced.
Unfortunately, we can't identify your account from your Trustpilot profile, so we're unable to process the cancellation here. If you'd prefer, please send us a message on Instagram and we'll be happy to help. Once we know your email address, we can also investigate why your emails appear to be bouncing.
We look forward to getting this resolved for you as quickly as possible.
Reply from Pott Candles
Thank you so much for your order and for leaving such a lovely review. We are delighted that you are enjoying our products!
The best way to buy gorgeous candles
Product quality - beautiful pots and candles with gorgeous natural scents.
Excellent service and delivery.
Well worth the five stars.
19 June 2026
Reply from Pott Candles
Thank you so much and so glad you are enjoying your products!
2 candles were damaged I managed to…
2 candles were damaged I managed to salvage one but the other one went in the bin, it was poorly packed hence the damage
17 June 2026
Reply from Pott Candles
Thank you for your review.
We're so sorry to hear your refill arrived damaged. This is highly unusual for us, and we apologise for the disappointment and any inconvenience this has caused.
Our customer care team is always happy to replace damaged products and resolve any issues as quickly as possible. If you haven't already been in touch, please email us at hello@pottcandles.com and we'll get this sorted for you as soon as we can.
Love the style but first time lit it…
Love the style but first time lit it spilled over luckily it didn’t break the glass and I hadn’t been away for very long :-(
16 June 2026
So disappointed
My candle has burned down and all the wax is still really thick up the sides. Loved the peppermint smell but so disappointed.
15 June 2026
The product was well designed and…
The product was well designed and packaged with a lovely smell. I shall enjoy lighting it.
11 June 2026
Candle always smell gorgeous.
Love my subscription, even the box smells delicious. Always look forward to receiving my subscription. Beautiful gift to myself.
10 June 2026
Great customer service
The pots are gorgeous, the fragrances are delicate with a good throw & the customer service team are consistently helpful & responsive.
8 June 2026
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