Very helpful, professional and friendly customer service! I always feel like I'm their most valued customer when I walk in the door. They all know me by name and greet me with a smile. I couldn't imag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with t... See more
Post Scan Mail is very fortunate to have Alpha Mailbox as their local business partner. They are very professional and offer all the extra services (notary, mail forwarding, etc) that i need. As far... See more
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same da... See more
Company details
- Business to Business Service
- Business Administration Service
- Information Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
PostScan Mail is a virtual mailbox and mail management service that allows individuals and businesses to access and manage their postal mail online from anywhere in the world. Instead of receiving physical mail at your home or office, your mail is securely received at one of our facilities, scanned, and uploaded to your digital mailbox for easy access. You can view, forward, store, or securely shred your mail with just a few clicks. Whether you're a business owner, remote worker, or traveler, PostScan Mail provides a flexible and convenient way to stay on top of your mail without being tied to a physical location. Businesses can also use PostScan Mail as a professional mailing address and streamline operations with our mailroom automation solutions. Trusted by thousands of customers, PostScan Mail combines convenience, security, and reliability for modern mail management.
Secure, Reliable Mail Management
Trusted by Thousands of Customers
PostScan Mail provides a secure and reliable way to manage your mail online. Our platform uses encryption and secure handling protocols to protect your personal information and scanned mail data. Whether you're managing personal or business mail, you can access your mailbox anytime from anywhere. With dedicated support and a platform trusted by thousands, you can rely on PostScan Mail for convenient and dependable mail management.
Contact info
1950 W Corporate Way, 92801, Anaheim, United States
- 1 (800) 624-5866
- support@postscanmail.com
- postscanmail.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Rough start but solid response
UPDATE: PostScanMail responded to this review and provided the signed consent form the same day. I appreciate them getting it resolved and am continuing with their service. I'm leaving the original review below for transparency, as I think the experience is still worth noting for other customers.
I signed up for PostScanMail's registered agent and mail forwarding service for my Washington State LLC. After paying $100, I needed one basic document: a signed registered agent consent form, which Washington State requires me to confirm I have on file under penalty of perjury.
What followed was almost a week of runaround. I submitted multiple support requests through their website and live chat. After several days of seeking assistance, I was told by a support agent that they don't offer that service. When I provided screenshots from their website, he said he "misspoke" about the service. I was then directed to email the Seattle office directly. That office never responded.
I sent a final request with a clear deadline. No response. Meanwhile, I notice they seem to have plenty of bandwidth to respond to Trustpilot reviews within a day. Apparently that's a higher priority than providing paying customers with legally required documentation.
My LLC formation has been stalled entirely because of PostScanMail's failure to deliver a core part of the service I paid for. I would not recommend them to anyone who needs a reliable registered agent.
31 March 2026
Reply from PostScan Mail
Thank you for your feedback, and we sincerely apologize for the frustration and delay you experienced. This is not the level of service we aim to provide, and we understand how important this documentation is—especially when it impacts your LLC formation timeline.
After reviewing your case, I personally sent the registered agent consent document to our Seattle office for signature. The completed and signed form has now been returned, and I’ve also emailed it directly to you to ensure you have it as soon as possible.
We truly regret the confusion and lack of timely communication that led to this situation. Your experience does not reflect our standards, and we are actively addressing this internally to prevent similar delays moving forward.
Thank you again for bringing this to our attention, and we appreciate your patience while we resolved this.
Scam artists and THIEVES
Scam artists. I started a PO Box rental. They required notorized documents which I was not willing to do. I canceled and never completed the paperwork yet they billed me for 6 months and refused to issue credit for unused service that was never completely signed up for.
7 January 2026
Unprompted review
Reply from PostScan Mail
Hi Jared,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, notarized documentation is required in order to comply with USPS regulations for activating a virtual mailbox service. We understand that not all customers are able or willing to complete these requirements, and that’s completely okay.
In situations like this, we encourage customers to notify our support team as soon as they decide not to proceed. This allows us to promptly close the account and prevent any continued billing. In your case, once we were made aware of the cancellation request, we processed the maximum refund allowed under our company policy.
Our goal is always to be fair and transparent, and we regret that this process caused frustration. If there’s anything further we can review for you, please feel free to contact our support team directly — we’d be happy to help.
PostScan Mail provides consistently…
PostScan Mail provides consistently professional and reliable service.
2 April 2026
Very responsive and fixed the issue…
Very responsive and fixed the issue right away. Alyssa Papke is great!
2 April 2026
Josie was amazing in her communication…
Josie was amazing in her communication between us and the client
31 March 2026
Love the prompt response from the…
Love the prompt response from the support team and helping me understand the process.
31 March 2026
My concerns about fraud were alleviated…
My concerns about fraud were alleviated quickly.
31 March 2026
Dylan went above and beyond to hear out…
Dylan went above and beyond to hear out my struggle, expressed humanity with a positive attitude, and assisted me with phenomenal customer service.
People like him keep companies alive and ascertain good brand reputation. Kudos! Grateful. He helped make my day.
30 March 2026
Unprompted review
Efficient and on top of my request!
27 March 2026
This is our 3rd RV trip using PostScan…
This is our 3rd RV trip using PostScan Mail and it's been pretty uneventful, which is a good thing. We just want to get our mail, be able to have it opened and scanned when needed, and have them hold the important things for later. That has gone pretty flawlessly. Price is really good too.
26 March 2026
Communication is quick and…
Communication is quick and professional. Easy to set up and maintain. Everyone is helpful and friendly.
24 March 2026
Excellent service and very professional support
I had a very good experience with this company. The service was smooth, communication was clear, and the customer support team was helpful and responsive whenever I had a question. Everything was handled professionally and in a timely manner. I really appreciated the overall experience and would definitely use their service again. Highly recommended.
25 March 2026
Care for the Customer
Denise Davis identified my issue quickly, and resolved it beyond my expectations. Great customer service!
23 March 2026
Easy to work with and great addition to…
Easy to work with and great addition to my business.
23 March 2026
Absolutely phenomenal
I feel like I can’t say enough positive things about Post Scan Mail. Latia and her team do a great job. Each time I have interacted with someone via phone, web help, or at a location, it’s always a great experience. It feels like their focus is on providing the best customer service to create quality relationships and lasting customers.
Post Scan Mail will always be the first company I think of when needing a virtual mailbox for myself or if someone I know asks for a recommendation. If more businesses operated this way, the world would be a better place.
17 March 2026
Meeka was great
20 March 2026
Unprompted review
Meeka is a very sharp support agent
Meeka was kind, super-sharp in her apprehension of all facets of my issue, and super-fast at putting in motion the multi-faceted solution.
20 March 2026
Unprompted review
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