Post Office  Reviews 

First I was told off for turning up at 12:25 to send my parcel when the post office counter closed at 12:30. When I was given the options of how my International parcel could be sent it was with a very negative tone that the lady advised me that she couldn’t possibly send it by Royal Mail because it was over 2 kg.
She repeated to me several times in a very negative tone that because it had to be sent by courier she could not guarantee that it would arrive which led me to ask was she suggesting I did not send my package? No care was given to ensure my delivery was taken care of. After writing the destination address on the package myself in block capitals, the lady at the counter managed to get the name and the address of the recipient incorrect. I only found this out later when I saw my tracking details because she didn’t show me the label that she had typed. This was the second time in three weeks that I was treated like an absolute nuisance on trying to send my packages.

Zero stars regarding attitude of tall Asian Male that refused to help me a white woman get a job at Woodhall Pudsey Post Office.

I visited Woodhall Park Post Office (Premier Stores) at 350 Bradford Road, Pudsey on and asked the member of staff behind the counter for help about applying for a job there.

He was unwilling to provide any assistance or details about vacancies or how to apply.

I was left with the clear impression that they were not open to applications from me. The interaction felt dismissive and unhelpful.

This is a Post Office service point that the public relies on, and the lack of basic help with job opportunities at the same location is disappointing.

Would not recommend for anyone looking for fair treatment when enquiring about work.

Short haired lady in liscard wirral today was so rude,
Why is it post office staff dont like their job.
Never using royal mail ever again

Why does it say post office is open online when it’s not open in the shop flixton done a 20 minute walk just found out post office is closed joke

I am give one because I did not find zero, a letter was sent by the local authority of Islington to my address that was regarded to a PCN issued in May 2024 then in the end of 2025 I received a phone call from a Bailliff charge the PCN which I was not aware another case was that I lost my wallet which was found by someone who handed to the Liverpool Police station therefore the police sent me a letter which I also did not receive within a week then the police sent me again after a month which I received then I arrived to the police station they told me that it was the second letter they had sent. I live in the building number 23 and now and then we receive letter which supposed to be delivered in another road but also number 23 as this happening constantly as I can take to right address or put it in a red post office box it seems the people who work with Ealing Post office are not sober while they select the address of letter. Now I do not know who is held responsible for the overcharging and bailliff cost that occurred over the letter not delivered.

Absolutely disgusting service from Royal Mail. I have made two complaints furthermore escalated it. I’ve had no feed from Royal Mail. I’ve had no mail for going on 4 weeks! Now trying to get through to the depot to collect.

Parcel not received. Apparently it was delivered to my safe space. I do not have a safe space. Last time a delivery was left at my front door. This is the third time this has happened. Worse than EVRI.

So this time the postman needed stolen pink candles. What do you think he needs them for? He didn't even bother to come to the address, he didn't leave a note, nothing. Since I have CCTV 24 hours a day, no one came, it's all a lie. I will contact the head office.And maybe even the business owner.And to make matters worse, the day after that the post office sent me a message saying I had to pay an extra 1.5 pounds to get my pack of candles. Great, we're not all that stupid, just trying to scam customers and get ripped off. So enjoy. And I'll tell that 9-year-old girl that her postman stole her birthday cake candles.

Amity Grove Post Office SW20 - always great customer service, dealt with Ray today, very helpful, highly recommend

Post office meadow field ashington. Ignorant staff. Was there at 09 10. Bloke behind counter just stood there and stared. Never said a word.I had to ask to send a parcel. He just said I'm not ready yet. Ignorant staff. Time for opening it 09:00

24/04/2026 Romford Post Office,The Liberty.Soon after opening time I was attended by a tall, possibly Asian man.
The office was quite busy and I did not expect to have a digital Passport on demand.
However I was dealt with efficiently and in a friendly manner, and was gone in no time.Excellent service.

The lady who works in my local post office in Hilton, Derbyshire is amazing. There does not seem to be anything she does not know - always helpful and she happily shares her knowledge. No matter how big the queue she is never fazed and does a great job.
I note that people are quick to complain because they have had to wait 5 minutes or their letter was not delivered immediately but the counter staff can only do their own work - they are not the CEOs of the company so give them some support and don't just rush to give a bad review, when the work is good, give a positive review.

Poor experience at this Post Office. Long waiting times, lack of communication, and staff who appeared uninterested in helping. It felt disorganised and frustrating from start to finish. I expected a much better standard of service.

Shockingly poor. "We couldn't access your address". They've been doing gas works. There are a few traffic cones but it's otherwise completely accessible, if they had only bothered to try. So now, it's my problem to do their job. Why even bother? just shut up shop and give it all to Fedex or something. Useless.

Andover main in town, bloke was rude. He was on the currency change cubicle (22nd april 2026) Sort this out!

Amy at the selby branch was very helpful when trying to get a v5 for car and tax. My card wouldn't work, she was so patient , helpful and friendly even though there was a queue building, I was feeling very anxious. She made me feel so much better about the situation. All was sorted. Thankyou Amy

Hi,

I would like to leave a feedback about Post Office branch in Croydon (234 Micham Road, Croydon, Surrey, CR0 3JL).

When I go to send a letter or a parcel, - they always push you to pay highest price, unless you tell them that you want Second class.

Today I went to this branch to send ordinary letter by recorded mail. I said: cheapest option, signed for recorded mail please. Woman told me £9. + for a special delivery. I said, that I dont need special delivery and repeatedly asked for cheapest option of 2nd class signed for.

Woman quickly printed 1st class (after me asking twice for 2nd class) signed for stamp with label and attached to my letter. Then I said that cheapest must be Second class Signed for and requested to change it to 2nd Class Signed for. Then woman started lying to me that 'Signed for' does not count as recorded mail. She reluctantly pealed of wrong labels from my envelope and eventually printed and put on correct ones I asked few times before.

Be aware that in this branchbthey always ask and offering most expensive price.

What a rip off. I asked for the cheapest postage for a parcel that would be signed for. They told me that the cheapest option was parcel force and charged me £25.85. I then found out that they could have offered me another option for approximately £7.50. When I contacted customer service, they told me that the counter staff chose the option they thought was best but not the cheapest. Reported them to trading standards now

Signed up to the Drop & Go service at Stamford Post Office to allow for the speedy posting of multiple items in one go. Adeel guided me through signing up for the service & explained how it worked. He provided me with drop & Go Bags & has been extremely helpful in dealing with a volume of parcels at any one go. The staff at the post office process the parcels quickly & all the tracking details for each individual parcel are quickly uploaded to our personal business account. I would highly recommend both Adeel and this service at Stamford Post Office.

Horrible customer service phone system, no one to get in touch with on by phone to answer your question. All fully automated which isn’t what you need always. Post office should have some people answering the phone like many other companies who provide those services.
I was twice online for 15 minutes no success to get the support I wanted to answer my question