If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... See more
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See what reviewers are saying
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... See more
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... See more
The post store is a great idea / way to find fun art to spruce up your home or space - either frame the prints, pin them up or put them anywhere you like knowing how easy to are to order, set up!!... See more
3.7
Average
744 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great posters!
I'm very happy with the 3 items purchased. They arrived in decent time and packed well.
I would buy from posterstore again. Thank you!
8 January 2025
The posters were perfect!
The posters were perfect and exactly what was needed. So happy with our purchases!
5 January 2025
Very good and fast delivery .
4 January 2025
Super quick service and nice quality!
2 January 2025
Ive Never received my poster its been 1…
Ive Never received my poster its been 1 month
31 December 2024
Reply from Posterstore
Hi William,
Thank you for your feedback,
We are very sorry to hear that you have not received your order!
This delay in delivery is highly unusual, so we kindly request that you please reach out to our customer service so that they may further assist you. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Very satisfied
Ordered two posters. Prompt delivery and posters as described. Satisfied customer. Probably will be ordering more.
30 December 2024
I love all my new pictures
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo my living room.So happy I found the Posterstore!❤️
29 December 2024
Poor quality prints
I was really disappointed with the quality of the prints that I received. Online they appear to be high quality and colorful images. However after receiving the prints the colors are quite muted and the quality is poor. I also didn't like that they don't give the measurements of the picture that has the border already on it so it is hard to determine the size of frame needed, I had to wait to receive the prints before I could determine which frame to use and even still its difficult to find one that fits.
30 December 2024
Reply from Posterstore
Dear Customer,
Thank you for sharing your feedback, and we’re truly sorry to hear that the prints did not meet your expectations. We always strive to provide products that our customers love, and we regret that you were disappointed with the colors and quality.
Please feel free to reach out to our customer service team if you need any further assistance or recommendations on framing. We’re here to help and want to ensure you have a positive experience with us.
\-Team Poster Store
I love the print
I love the print, and it’s great quality, but it came slightly crumpled. Not worth the effort to return, but annoying.
30 December 2024
Reply from Posterstore
Hi Matt,
We’re very sorry to hear your poster was damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
My go-to for anything on our walls!
The frame and hooks were great! I loved it, it was a gift for my mother and she loved it! My sister also bought a beautiful oak frame from here and it looks lovely on our wall, it came quickly too via delivery and undamaged, I think I'm gonna buy all my frames from here! I also got some hooks!
28 December 2024
Perfect
Arrived promptly packaged perfectly to protect everything. The posters are beautiful and the mats/frames are a perfect addition to my room.
8 January 2025
Delivery and customer service
My frames were supposed to be delivered january 4th, and there was a problem with the delivery that never came. I asked for a rescheduling and I am still waiting. Customer service is only by mail. I received as only answer that saying someone was going to call back. Still waiting, still no news. This is very annoying. Hope this company is not just a scam
27 December 2024
Reply from Posterstore
Hi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
I purchased two frames and only one was…
I purchased two frames and only one was delivered. I quickly contacted customer service about this - it has been a week and STILL NO REPLY. All I get is an automatic response thanking me for my patience. There is no other way to reach them besides email. They won't even let you leave a leave on their site (a huge red flag if you ask me). I have literally never experienced worst customer service. I am convinced they are never going to respond and send me my full order at this point.
2 January 2025
Unprompted review
Reply from Posterstore
Hi Claire,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Love my 2 posters and frames
Love my 2 posters and frames! They arrived quickly, well packaged, the posters are thick and they look awesome! I will buy other products from posterstore again for sure! Thanks!
16 December 2024
Very easy to navigate the website
Very easy to navigate the website. Great products at affordable prices.
29 November 2024
Disapointement
I received my picture frame with the front window broken and the carton behind the picture broken too. I contacted posterstore and left them an email explaing my situation but haven’t had any follow up for 3 weeks. Terrible experience.
30 November 2024
Reply from Posterstore
Hi René,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
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