Poste Italiane Reviews 

Unfortunately, once again, a package sent from the US has disappeared once it arrives in Italy. If this were the first time it has happened would be one thing, but it isn't. When you call or ask Poste Italiane says the package never arrived. I was told this last time as well, despite having tracking proof that it did indeed arrive in Milan.
The package left New York on December 13th and unless the plane stopped and never took off again, I imagine it has arrived and is just sitting somewhere.
I'd really like my package. It would have been nice to give my daughter her gifts from her aunt in America.

Purtroppo, ancora una volta, un pacco spedito dagli Stati Uniti è scomparso una volta arrivato in Italia. Se fosse la prima volta che succede sarebbe una cosa , ma non è così. Quando si chiama o si chiede a Poste Italiane rispondono che il pacco non è mai arrivato. Anche l'ultima volta mi è stato detto così, nonostante avessi la prova di tracciamento che il pacco era effettivamente arrivato a Milano.
Il pacco è partito da New York il 13 dicembre e, a meno che l'aereo non si sia fermato e non sia più decollato, immagino che sia arrivato e sia fermo da qualche parte.
Vorrei davvero ricevere il mio pacco. Sarebbe stato bello dare a mia figlia i suoi regali dalla zia in America.

One star is even too much for them. Several times when packages have to be delivered they mention in the tracker that it could not be delivered because the receiver was not at home. This is untrue because of my handicap I am always at home. Last time was 19 December 2 packages. The next day one package was delivered. The second one not. Sending reclamation is useless they do not answer or in the best case they say contact sender. While other couriers deliver PI is totally a shame.

I didn’t have any information about the package coming until it arrived at my doorstep and of course I couldn’t receive it. They also didn’t leave it to the guard as any other company would simply do. Instead in the tracking information it shows now that they are sending the package back to the sender. So that means if I am unable to be 24/7 at home waiting for the package then they immediately send it back without giving a chance to receive it or pick it up from a service point?! And of course, there’s no customer support working. Amazing company!

Been using poste italiane in the last 5 years may be 1000 times or even more… average quality service … but recently not even one star !
I send 4 small parcels , from a very small office in MARINELLA DI SARZANA , 3 are lost and never arrived ! And if you ask a question the answer is “ we don’t know “
I gave you my good money and a real box 📦
And where all this are now? MISSING
Well done incompetent

Such a bad service . Tracking number showed that package is at the post office but the lady said there is no package. I don’t remember her name . It seems like she doesn’t like talking to Indian people. Even on delivery status it said they attempted for delivery but no one was there . What a zoke. Well it seems like they lost the package or either that lazy she stope it . I am wondering if post os italy hiring people who lie to customers and steal their packages

Lost parcel valued 800 Fr.
RD247960244CH
No compensation.
Post asks for my understanding. 😂😂

Bunch of incompetents and/or thieves.

Terrible company .2 package sent by post was send back to seller never reach me in Sicily . Practically not working in Sicily ending in Catania and then packages are being sent back to sender no delivery to home or post office of smaller city .they cost me money since shops not give back for not picked packages .costume service in English not existing like in 3 world country ! Complains are ignored . Avoid with all cost !

My friend sent out my package at the start of August and it's still at the post office where she dropped it off!
Let me have my stuff, this is extremely disgraceful and shlws how bad you are at the only thing you have to do.

Arrogance, unpoliteness, inefficiency. I've never lived such an utterly humiliating experience as today's in the post office located in Via Ponchielli, Bologna. The lady in charge for parcel expedition was treating customers like livestock, talkin to them in a way that I wouldn't dare with a bug, not to mention the annoying refrain "I'm not payed for this, I'm not payed for that". In any other part of the world people like them would be queing for a free meal by a public assistance site. I thought I was living in a reality show. Sadly it was just reality.

The absolute worst post service, ordered a package, but the delivery person didn't check to see if i was there or even check outright, marked the package as wrong address, and sent it back. It has now been 2 weeks in transit to being sent back to the original sender when its less than 2 hours to drive from the last known location to his home, It has been at this location for 2 WEEKS with 0 UPDATES. I have no idea where my package currently is or why it hasn't moved in 2 weeks as they wont communicate with me when i contact them, ignore my complaints over the phone and say they'll open a case and never do or outright hung up on me when I said I don't have access to my package tracking anymore (which I do not they changed the tracking number and still will not tell me what it is despite 3 calls, first time they glossed over it , 2nd no comment and said some nonsense which didn't answer my question, 3rd time they hung up.) If you have to get an item using Italy post or anything of the sort avoid it at all costs, customer service is full of liars as well I have been lied to over 6 times without fail, They want you to F*** off as soon as possible.

I posted my passport (Royal Mail tracked and signed for) to Milan to get a visa using the travel agency I was organising the tour through. My passport/package with documents needed for the application was held by customs for one month with no notification. I only managed to find this out by asking the agency to check. In the meantime I had to send my second passport (this time with DHL) which got there the next day. Absolutely shocking service.

POSTE DI RESANA (TV)
Nota di merito per Domenico che ha consegnato puntuale, persona educatissima e veramente molto gentile. Complimenti!
Christian e Chiara

In two occasions (last today) they didn't ring the bell to deliver a parcel, they just left it at the door of the condo. We just got notification via the seller that the parcel was delivered. Luckily no one has taken the parcel in the meantime.

very bad experience. had an incomplete address, i contacted post office to give the missing details, they refused to help, was very rude on the call, did not listen to me, and hanged up. i called back to make a complaint, i was told someone will contact me, nobody contacted me..
I emailed them with the same issue, they read my email and refused to give any reply..
will never use Italy Post again

The worst one. They don't accept any responsibility for their mistakes. DO NOT trust them.I didn’t receive my package! The delivery man gave my package to someone else without any checking for identity card. So he didn’t pay attention he’s giving my package to who!! I don’t find my package now.

Hi, I'm from Sri Lanka. I have semt a sample package foe one of my customer in PISTOIA, ITALY. But its detained by customs. How can I get the delivery. Is there any e-mail address to communicate with Italy Postal department and Customs Department. Please help me or contact me via WhatsApp +94774976200. Thank you.

The package was sent from Slovenia to Indonesia and it took 1 day from Slovenia to Italy. Slovenian post tracking says arrived at Italy, but Poste Italiane says they are waiting for the package to arrive. 10 days and no update. Why do they cooperate with this post if it seems everyone has bad experience with them.

Every service doesn't work, they arent linked toghether, you have to have 4 different account for the same person, then they you can't access with them and have to change.

I tried to send a package from London to Rome thinking nothing can go wrong on 2024. The package moved from London to Milano in just two days under Parcel Force responsibility, but as my package get Milano and poste Italiane it disappeared for a month. I was calling poste italiane everyday but no one who works there was having answers.
Often operators were suddenly closing the phone because unable to be competent.
Than my package pop up in Germany for than disappear again. In a month what poste italiane made for me was open every time a new file about my complain.
Right today my package get back in London, reason : they were unable to get in touch with me but I received any mail and any call. I was calling them every day so get in touch with me it supposed to be extremely easy.
This is clearly not just an absence of competence, here we have huge negligence above disorganisation.
I have a diary with dates and operator number that I'll share as soon as I can.
I suggest everybody to make the same and report to improve a service that is currently much worst than rubbish

They have no customer service
Terrible company