I purchased a TravelPro suitcase from Amazon. I didn't realize that the order was shipped by Amazon Prime, however the seller was Portmantos. The suitcase was delivered to me, but I did not even open... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered Travel Pro luggage on Amazon from Portmantos. There was no disclosure that returns were different than normal Amazon returns. The luggage arrived and we used one time. The handle malfunct... See more
Company replied
Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very... See more
Company replied
I fell in love with my briefcase especially the color, I’ve been looking everywhere online for months and finally came across PORTMANTOS.COM I browsed through the site till I miraculously came across... See more
Company replied
Company details
Information provided by various external sources
Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.
Contact info
260 liberty st, 08840, metuchen, United States
- 2122066999
- info@portmantos.com
- portmantos.com
3.2
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package came very quickly
Package came very quickly! Surprised it was that fast during this pandemic
4 July 2020
Unprompted review
Reply from PORTMANTOS
We appreciate your compliment! We are working diligently and safely to ensure prompt deliveries for our customers.
-Portmantos Concierge
Couldn’t get my refund after I…
Couldn’t get my refund after I cancelled my order. Had to involve PayPal.
3 July 2020
Unprompted review
Reply from PORTMANTOS
We sincerely apologize for any delay you may have experienced with your refund. Due to COVID-19 we have changed some of our normal business hours and amount of staff to ensure the safety of our employees which can result in a delay in specific departments. We will work harder to ensure there are no delays in our returns department.
Thank you for your informative review.
-Portmantos Concierge
Beautiful and great products!!
25 June 2020
Unprompted review
Excellent value
Excellent value, quick shipping, would definitely shop here again!
18 June 2020
Unprompted review
Reply from PORTMANTOS
Bombata was an excellent choice and we were so excited to get this briefcase out to you. We hope to see you again!
-Portmantos Concierge
Great!
Excellent. Order was shipped right away and I received it very quickly. Thank you.
10 June 2020
Unprompted review
Reply from PORTMANTOS
We are so happy to hear that you were satisfied with your order! We can't wait for you to use these perfect travel companions.
-Portmantos Concierge
Fast delivery of Rimowa trunk.
Fast processing and delivery of Rimowa trunk to San Francisco during Covid. Was even faster than amazon.
29 May 2020
Unprompted review
Reply from PORTMANTOS
We are working hard to make sure our customers get everything they ordered on time. Thank you for taking time to appreciate our efforts during such a difficult time.
We hope to see you travel soon with your Rimowa soon!
-Portmantos Concierge
Love this backpack
Love this backpack! The front pocket is really handy and I like that the laptop pocket in the backpack is really easy to slide your laptop into. I also find this backpack incredibly comfy, I used it on a few hikes as a day pack recently and it didn’t bother me at all! The big zippers are a nice look too. Hopefully it lasts a long time, I’ve only had it for about a month. So far so good!
14 May 2020
Unprompted review
Luggage was beautiful and arrived so…
Luggage was beautiful and arrived so quickly... even with the pandemic! Thank you Portmantos
11 May 2020
Unprompted review
Product was exactly as ordered and…
Product was exactly as ordered and described. Shipping was very fast. No hassles and an overall very pleasant experience. Recommend this company.
15 April 2020
Unprompted review
Reply from PORTMANTOS
It is so kind of you to write a descriptive review. We are so glad we were able to meet your expectations. We thank you for your purchase and continued support.
-Portmantos Concierge
Great selection at great prices
Great selection at great prices. Bought 2 pieces of luggage. Speedy shipment and off on vacation we are with a gorgeous set of luggage.
13 December 2019
Unprompted review
Reply from PORTMANTOS
Please enjoy your Portmantos Exclusive and safe travels.
Thank you for your kind review.
-Portmantos Concierge
I am so happy with my travel bag!
I am so happy with my travel bag!! I ordered it at 10:00pm on a Thursday for departure for a trip abroad on Saturday. I paid for twoDay shipping and the bag arrived on Saturday with minutes to spare. I was really thinking I wouldn’t get it in time because I ordered it so late at night. Best delivery ever!
6 August 2019
Unprompted review
Reply from PORTMANTOS
Amazing! we are so happy we were able to accomodate you accordingly.
-Portmantos Concierge
Good company-Bag was a bit small but…
Good company-Bag was a bit small but not a reflection of service.
28 July 2019
Unprompted review
Reply from PORTMANTOS
We thank you for your honest review.
-Portmantos Concierge
Reply from PORTMANTOS
We appreciate you taking the time to review our service. Enjoy your purchase.
-Portmantos Concierge
I really like Portmantos
I really like Portmantos. I’ve ordered some Vagabond boots (best price on them I could find was at Portmantos) and a few T shirts. Good, solid company. They work hard for your business, and they deserve your business for it. Good shipping/return policy too.
10 May 2019
Unprompted review
Reply from PORTMANTOS
Thank you for your review.
Good pricing on a hard to find item and…
Good pricing on a hard to find item and very fast internet shipping.
16 April 2019
Unprompted review
Reply from PORTMANTOS
We are so glad you were able to find exactly what you needed! Looking forward to your next visit.
-Portmantos Concierge
Ordered a Tumi backpack as a gift, they cancelled my order
Ordered a Tumi backpack as a gift, everything goes through smoothly until.... the order gets cancelled a few days later. If you’re out of stock don’t take the order. Very disappointed
12 April 2019
Unprompted review
Reply from PORTMANTOS
We apologize for any inconvenience this may have caused you. During the sale period orders were coming in rapidly and it seems our inventory system did not update fast enough. Please reach out to info@portmantos and our concierge service can recommend a similar options.
-Portmantos Concierge
Reply from PORTMANTOS
We appreciate your kind words.
-Portmantos Concierge
Reply from PORTMANTOS
We hope you enjoy traveling with your fantastic travel companion!
-Portmantos Concierge
product arrived fast and as ordered
10 April 2019
Unprompted review
Reply from PORTMANTOS
Fast delivery is our number 1 priority!
Thanks for your review.
-Portmantos Concierge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.